Frequently Asked Questions
How do I register as a CityBee user?
I can’t log in to my account. What should I do if I’ve forgotten my user name or password?
Do I need to submit my debit/credit card details when I register?
What cards do you accept?
How long will it take to confirm my driver's license?
Can I register myself on CityBee but add someone else’s payment card?
What documents do I need in order to register?
How are CityBee’s prices calculated?
How do you charge the fees for using CityBee?
How much does it cost to use CityBee?
Is the service available 24/7?
Can absolutely anyone hire a CityBee van?
How big is the cargo space? What will fit into it?
Are there any restrictions on the weight of the cargo?
Are there straps to hold my things in place in the cargo space?
How do I unlock the van?
Where can I park the van and terminate my hire period? Can I park anywhere, or are there designated places?
Can I terminate my hire period in another location?
What do I do if there’s nowhere to park in the area?
Can I use CityBee to get back to Latvia during COVID-19 pandemic?
Can I use CityBee to get back to Lithuania/Estonia during COVID-19 pandemic?
I can’t seem to terminate my hire period. What’s the problem likely to be?
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