You can change your email address in the mobile app.
Select Menu – My profile – E-mail address – Replace the previous e-mail address with a new one.
You will receive an email at the new address with a confirmation link. You will need to click it to confirm the new email address.
If you forgot your personal belongings in a CityBee car, please contact us immediately and we will try to find and return them as soon as possible.
City Bee Lithuania contacts: +370 7007 7084;
CityBee Latvia contacts: +371 272 65460;
CityBee Estonia contacts: +372 600 0160.
The fuel is refilled at any Circle K gas station (you have to pay for the fuel with the CityBee fuel card found inside the car)!
We process your personal data in accordance with the General Data Protection Regulation (BDAR) and other legal requirements.
In order to provide you with services and administer them, we process your name, contact details, other data required for the use and provision of the services. The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
CityBee cars are new and in good technical condition. However, if your car does not start or breaks down (if you hear a strange sound, a red indicator lights on the dashboard or there are other signs of breakdown), please contact us by phone:
CityBee Lithuania contacts: +37070077084, info@citybee.lt;
CityBee Latvia contacts: +371 27265460, info@citybee.lv ;
CityBee Estonia contacts: +372 600 0160, info@citybee.ee.
Our task is to provide the services you need as soon as possible and smoothly so that any breakdown on the road will cause the least inconvenience and you will be able to continue your trip as soon as possible. No matter where in the city you are, we will quickly make conditions to continue your trip and you will get a compensation.
Currently, CityBee offers a long-term car rent and any car from the CityBee car park can be rented. Usage is no different from short-term CityBee rent service, and all the offered benefits (insurance, fuel, washing) remain too.
How long can a person use a car?
If settlements are successful – the duration is unlimited.
What is the amount of time you will be charged for a trip when the car is used by an individual?
If you use the car continuously, the money will be charged every 24 hours. If the deduction is unable, we will ask you to pay or end the reservation of the car. If you have any credits in your CityBee wallet – it will be used first.
VAT invoice in this case will be issued for payments made last month instead of the actual date (end) of the reservation.
Stickers indicating the type of fuel suitable for the car can be found on the sun visor and on the fuel tank cap (inside and outside).
The Premium Plan is a package of additional services provided to CityBee users for an additional fee. This package is available to both natural and legal persons.
The premium plan currently includes:
– Reduction of financial liability in the event of an accident from €500 to €100;
-Additional 20 minutes for free reservation;
-Priority for car reservation using radar function (app version 5.3.0 required).
There are three types of premiums plan subscription:
a) 1 day (24 hours from the moment of purchase) – €1.99;
b) 1 week (7 days from the moment of purchase) – €3.99;
c) 30 days (720h from the moment of purchase) – €9.99. Regular payment method applies to the payment for this service. There is no way to unsubscribe earlier and get a refund.
1 minute
0.27€
1 hour
8.9€
1 day
39.9€
km
0.27€
1 week
239€
1 month
599€
The price of this journey would be
0€
Trip start fee of 0,5€ is included in the price calculation.
The cargo area can be opened by pressing the button on the driver’s door or the button on the car’s key.
All documents can be found in the storage box.
The car has a manual gearbox, so the gears are switched by pressing down the clutch and putting the gear stick into the desired position. The reverse gear is switched to by pressing down the clutch, lifting the ring that is on the gear switch, and putting it in the upper left position.
The car lights are turned on by turning the switch under the steering wheel on the left side. Turns and high beam are connected by a lever on the left side behind the steering wheel.
The car is started by depressing the clutch pedal and turning the key clockwise.
The fuel tank cover is on the left. The car takes diesel. The fuel tank cover is opened by pulling towards yourself, then the tank cap is turned counterclockwise. Fuel can be filled at any Circle K petrol station. You will find the payment card in the sun visor panel and the PIN code is written on the payment card. Add fuel, pay with this card and continue your trip.
