Drivers license verification video call

During the process of drivers license approval, sometimes the system will ask you to join a video call.

You will receive a link to this call via SMS and e-mail. After receiving this link, please click on it and join the video call during these hours – 8:00-00:00.

If you do not join the video call within 7 days, the driver’s license will not be successfully approved.

Should I pay road taxes (i.e. buy vignette for toll roads) when traveling out of the city with VW e-Crafter (In Lithuania only)?

Please note that this service is provided in Lithuania only.

In Lithuania it is still a mandatory payment while you are traveling out of the city and using one of the toll roads, no matter the type of vehicle’s engine.

You can purchase the vignette at any petrol station or here: https://pirkti.keliumokestis.lt/purchase/cart.xhtml.

More information on toll roads: https://www.keliumokestis.lt/en.

Will I get cashback if I drive abroad (to other Baltic countries)?

Do CashBack stack up?

Will I be able to add and remove employees from the business account?

Where can I check if ON discount coupon was applied during my trip?

You can check whether the discount coupon(s) was applied for payment of your trip in the CityBee application by selecting “Menu” –> “Trip history” –> selecting a specific trip –> “Get receipt”.

If you think there was an error when applying the discount coupon for the trip or have additional observations regarding ON, contact our team at the following contacts:

Email – info@citybee.lt;
By pressing “Menu” –> “Help” –> “Start a conversation” in the application.

How does a long-term car reservation for legal entities work?

CityBee currently offers long-term car rentals.

It can be any car from the CityBee fleet. Use is no different from a short-term CityBee rental, and all the benefits offered (insurance, fuel, washing) remain as well. When renting a car (s) for a longer period, we can offer having a private fleet (or car) that operates in the exact same manner as a regular CityBee service. Employees who have access to CityBee on behalf of the company would be able to reserve, unlock, and use cars the usual way. In such a case, the said cars would not be visible to our other users but the employees could easily share them. The rental of the car (s) would be invoiced in the same manner as in the second case.

Car rental rates CityBee Lithuania;

Car rental rates CityBee Latvia;

Car rental rates CityBee Estonia.

Where can I wash the car?

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

Go to the Švaros Broliai tunnel car wash and wash your car for free.
We can supply you with wipes for cleaning windows and interior finishes.
Reserve a time with our partners and deliver the car for washing at the agreed time.

Our partners wash the exterior of a car, clean the interior, and refill the windshield washer fluid.

Partners contacts in Lithuania:

a) Car wash ŠVARI AUTO, located in Vilnius Akropolis near SOS animal shelter Ozo g. 25. Opening hours: I-VII 10-20 h, tel. No. for reservation: +370 6 103 0111.

b) Car wash ŠVARUČIAI, located in Plaunu pats premises near Neste gas station, Laisvės pr. 125. Opening hours: I-V 9-18 h, tel. No. for reservation: +370663 70 666.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.

Volkswagen T-Roc

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package. Learn more in the app.

The price of this journey would be

0€

Trip start fee of 0,5€ is included in the price calculation.

1 minute

0.16€

1 hour

6.99€

1 day

33.89€

km

0.24€

Car gallery

All features for your trip!

Automatic transmision

Child seat

Bluetooth

Bluetooth

Air conditioning

USB

Automatic transmision

Navigation

Frequently Asked Questions

Drive

Where can I find car documents?

How to switch gears?

How to turn on the lights?

How to start engine?

Fuel

How to refuel?

The cover for the gas tank is opened by pressing it. Then the cap is screwed off by turning counter-clockwise. The gas tank is on the right side. The fuel type is indicated on the sticker that is on the cover for the gas tank, the sun visor, and in the vehicle registration certificate, found in the car’s glovebox. You can fill up at any Circle K station. You will find the fuel card in the visor and you can find the PIN code in app just press “PIN”. Pay with that card and keep driving 🙂

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