How do I know which ON level I am in?

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If You want to change the phone number registered in CityBee, send us a request by email, using the email, that You provided in the CityBee system and specify Your new phone number. After receiving your request, we will change it.

Attention! To protect Your account and to prevent fraud, while changing the phone number, we will remove Your driver‘s license and all Your attached payment cards. Add Your driver‘s license and payment card newly and You will be able to use the services again.

Email for contacting (for Citybee Lithuania customers): info@citybee.lt;

Email for contacting (for Citybee Latvia customers): info@citybee.lv;

Email for contacting (for Citybee Estonia customers): info@citybee.ee.

How to reserve and unlock a car?

When reserving a car, you have two options:

1. 15-minute free reservation – choose a car, click on “Reserve” and you will get a 15-minute free reservation for your access to the car and its unlocking. If you do not unlock your car within 15 minutes, your reservation will be discontinued.

2. Extended reservation – a car can be reserved for more than 15 minutes.

In such a case, when 15 minutes free of charge expire, paid reservation time will be calculated. A minute per paid reservation costs as much as a minute per using a chosen car. The maximum duration of this reservation is 24 hours.

If you do not unlock a car by selecting “Unlock” in the app, the reservation will discontinue but you will have to pay for it. You can cancel a paid reservation. In this case, you will pay only for the used paid reservation time.

When you reach a car, click “Unlock” in the app. The car will unlock, and the keys will be inside the car.

If when trying to unlock a CityBee car (by clicking “Unlock” in the app), it does not open, please contact us by telephone, and the 24-hour beehive assistance center will help you.

Contacts in Lithuania: +370 70077084;

Contacts in Latvia: +371 272 6546;

Contacts in Estonia: +372 600 0160.

How does a long-term car reservation for natural persons work?

Currently, CityBee offers a long-term car rent and any car from the CityBee car park can be rented. Usage is no different from short-term CityBee rent service, and all the offered benefits (insurance, fuel, washing) remain.

How long can a person use a car?

If settlements are successful – the duration is unlimited.

What is the amount of time you will be charged for a trip when the car is used by an individual?

During long-term reservation (trip package), the sum is charged before the start of the trip and if additional time and/or km is required after the prepayment package ends, the sum for the actual accumulated amount will be deducted during or at the end of the trip.

The money will be deducted from your selected card. If you have money in your CityBee wallet or have accumulated credit, for example for refueling, the funds will be deducted from this amount first. If the amount cannot be deducted, we will ask you to pay it or leave the car.

Where can I find my ON discount coupons?

How to cancel a seat reservation in a car?

Can I purchase car screenwash with a „Circle-K“ card?

Where can I check if ON discount coupon was applied during my trip?

You can check whether the discount coupon(s) was applied for payment of your trip in the CityBee application by selecting “Menu” –> “Trip history” –> selecting a specific trip –> “Get receipt”.

If you think there was an error when applying the discount coupon for the trip or have additional observations regarding ON, contact our team at the following contacts:

Email – info@citybee.lt;
By pressing “Menu” –> “Help” –> “Start a conversation” in the application.

ORDER A CAR - WE WILL DELIVER IT

Are you dreaming about a car that comes to You, when You want to drive it?

Stop dreaming, it's time to order a car! Choose which model you want, when you want it - we will deliver it to You!

Order a car

What will You get when You order a car?

Car starting from 24h

Need a car for a day or more? Order a car by choosing one of the pre-paid packages. The pre-paid package fee for the car will be applied at the time it is delivered and its booking starts. If you drive more kilometers or a longer period of time than in the selected prepaid package, an additional fee will be applied according to the "Pay as you go" tariff.

As many as you need

Are you planning a trip with your friends, co-workers, family? No problem – we have a lot of cars – we will deliver as many as you need!

Everything included

Fuel, insurance, parking in CityBee zones, clean car, technical assistance.

No worries

Order a car and don't worry! You won't have to worry whether a CityBee car will be available at the desired time and place, if it will be clean, will it have hand sanitizer and if it will be in full working order - we will take care of it all before the delivery!

Ordering and delivery

Fill in the form below at least 12 hours before the desired delivery time.
We will contact you once we receive your request.
Cost of delivery free (offer is valid until 30.06.2023.)
The cost of the selected prepaid package will be applied in the first minute.
Delivery service can be cancelled up to 3 hours before the desired delivery time.