How do I complete the trip?

After using the CityBee car, return the vehicle to CityBee parking zone. CityBee parking zones are highlighted on the app map.

Green zone

You can always finish your trip in this area following the road traffic rules. Do not leave the car in disabled parking space or in reserved areas. Attention – green zones are different for electric cars, cars and vans.

Yellow zone

Leaving or picking a Bee up here might incur an extra fee or discount for the trip. Please note that the conditions differ for each area. Click on the desired area to see them.

Red zone

CityBee cars can not be left in these areas. A fine may be applied at the end of the trip if you finish your trip in this zone. Areas that not highlighted are also not CityBee zones and cars can not be left there.

All Citybee zones can be found in the app on the main map.

After completing the trip and parking, make sure that you have not left your belongings in the car, as well as that you have not taken car documents or accessories with you. Remember to leave the key in the car, put it in the same place you picked it up from or leave it in a place where another customer can easily find it. Make sure all windows and sunroof are closed.

When you get out of the car, open the active reservation in the mobile app and select the “End trip” command and confirm this action. Check that the car door has been locked successfully.

How to fill out an accident statement?

In the event of a traffic accident, follow the valid road traffic regulations of the country where the accident happened. If the accident is not complicated, there are no more than two cars involved and there are no casualties, a sketch of the accident is drawn and an accident statement is filled out, which You will find in the storage compartment. If parties disagree about the fault of the participants in the event, the police are called.

Each accident statement should include the causer of the accident and the victim. In the sketch, it is necessary to specify how many vehicles and which of those vehicles encountered in the accident.

ATTENTION!

When filling out the accident statement, keep in mind that both participants need to specify their contacts, each take a copy of the declaration and sign it (the victim signs only in box 15). Do not forget to fill out the circumstances field (12), it is mandatory.

An example of the filled out accident statement:

In Lithuania https://help.citybee.tech/lt/articles/5615179-kaip-pildyti-eismo-ivykio-deklaracija;

In Latvia https://help.citybee.tech/lv/articles/5615179-ka-aizpildit-saskanoto-pazinojumu;

In Estonia https://help.citybee.tech/et/articles/5615179-kuidas-taita-liiklusonnetuse-teadet.

You can also fill out the accident statement online:

In Lithuania https://draudimoivykiai.lt/;

In Latvia https://www.ltab.lv/spapp/;

In Estonia https://pood.seesam.ee/et/claims/mtplclaim.

What data about me do you collect and for what purposes?

We process your personal data in accordance with the General Data Protection Regulation (BDAR) and other legal requirements.

In order to provide you with services and administer them, we process your name, contact details, other data required for the use and provision of the services. The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

Can I transfer ON discount coupons to another CityBee user?

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Where can I find my ON discount coupons?

How to find the BeePool in the app?

Will additional discounts be included in the calculation of the ON level?

The ON level is calculated excluding other discounts granted to you.

For example, if the final price of your trip is 55 EUR, but you paid 50 EUR because you had a 5 EUR discount, only the 50 EUR will be included in the ON level calculation.

Amounts paid for CityBee services are not included in the calculation of the discount, if they are paid using gift vouchers, APVA funds, CityBee prepaid service plans, except for trip packages.

ORDER A CAR - WE WILL DELIVER IT

Are you dreaming about a car that comes to You, when You want to drive it?

Stop dreaming, it's time to order a car! Choose which model you want, when you want it - we will deliver it to You!

Order a car

What will You get when You order a car?

Car starting from 24h

Need a car for a day or more? Order a car by choosing one of the pre-paid packages. The pre-paid package fee for the car will be applied at the time it is delivered and its booking starts. If you drive more kilometers or a longer period of time than in the selected prepaid package, an additional fee will be applied according to the "Pay as you go" tariff.

As many as you need

Are you planning a trip with your friends, co-workers, family? No problem – we have a lot of cars – we will deliver as many as you need!

Everything included

Fuel, insurance, parking in CityBee zones, clean car, technical assistance.

No worries

Order a car and don't worry! You won't have to worry whether a CityBee car will be available at the desired time and place, if it will be clean, will it have hand sanitizer and if it will be in full working order - we will take care of it all before the delivery!

Ordering and delivery

Fill in the form below at least 12 hours before the desired delivery time.
We will contact you once we receive your request.
Free delivery.
The cost of the selected prepaid package will be applied in the first minute.
Delivery service can be cancelled up to 3 hours before the desired delivery time.