Is it possible to pay at the end of the month with a deferral?

How to delete my account?

You can submit your request for the exercise of your rights (as far as your Account is concerned) to us in the following ways:

submitting a request at e-mail info@citybee.lt; info@citybee.lv; info@citybee.ee, from email that is registered in your CityBee account that you want to delete;

submitting a request by e-mail at info@citybee.lt; info@citybee.lv; info@citybee.ee, signed with qualified e-signature (e.g. by use of Smart-ID or M-signature);
In the CityBee app, by selecting Menu -> My profile -> Delete my account.

Can I travel abroad with CityBee?

You can travel with CityBee cars to other EU countries (where CityBee cars are insured). Just first of all you need to contact our team and get our permission.

You can contact the Lithuania team via info@citybee.lt

You can contact the Latvia team via info@citybee.lv

You can contact the Estonia team via info@citybee.ee

Without our permission, you can travel to Lithuania, Latvia, and Estonia with CityBee cars! Leaving a vehicle in another Baltic country you will also be charged additional 79 euros.

How to terminate the contract?

Do you pass on my personal data to third parties? Who processes my data? In which countries is my data processed?

We rely on other legal entities in the provision of our services (data centres, document, photo verification, administration, payment, audit, accounting, legal and advisory services, debt collection, mobile app usage analysis and statistics monitoring, direct marketing, email, SMS, payment intermediaries, etc.)

In all cases, we ensure that third parties providing services comply with our obligations of confidentiality and proper protection of personal data.

If necessary, your personal data may be provided to state and municipal authorities in accordance with applicable legislation and / or our legitimate interests.

After an accident involving a CityBee car used on your behalf, your data is transferred to insurance companies and, if necessary, to other parties involved in the accident.

CityBee also has the right and, in certain cases, the obligation to pass on information about road traffic offences committed by customers (e.g., speeding, drunk-driving) to the responsible authorities (e.g., the Police).

The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

How to add a company card in a business account?

How is the ON level determined?

The ON level is determined depending on the amount you have spent on CityBee mobility services in the last three calendar months.

There are three ON levels :

ON1 – a 3% cashback is given for every trip – after spending 0 EUR – 210,99 EUR in the last three months;
ON2 – a 5% cashback is given for every trip – after spending 211 EUR – 450,99 EUR in the last three months;
ON3 – a 7% cashback is given for every trip – after spending 451 EUR or more in the last three months.

The level does not change during the current month – it recalculates on the first day of each calendar month. For example, in December, you are in the ON1 level, and you are entitled to a 3% discount, but, in the last three months, including December, you had spent 250 EUR on CityBee mobility services, so on the 1st of January, you will be assigned to the ON2 level, and during January you will get a 5% discount.

During promotions organized by the company, different amounts of discounts are applied. Promotions are published on the website and/or mobile app.

Drivers license verification video call

During the process of drivers license approval, sometimes the system will ask you to join a video call.

You will receive a link to this call via SMS and e-mail. After receiving this link, please click on it and join the video call during these hours – 8:00-00:00.

If you do not join the video call within 7 days, the driver’s license will not be successfully approved.

Mobility when you need it

Only from 0.14 €/min!

Download the app

Did you know that a personal car is idle on average 90% of the time?

Use only when and how much you need

Find a car nearby, unlock it using your phone, travel wherever you want and leave where convenient.

All Inclusive

We take care of insurance, fuel and parking fees in CityBee areas, so no extra worries!

Variety of cars

Brand new trucks, cars, SUVs and compact cars suitable for all occasions.

Easy to get started!

Download CityBee App

Registration will take just 60 sec.
All you need is a payment card and a driver's license.
No additional registration fees.

Easy to use!

Vehicles are available with your phone only

You can unlock the car simply by phone.
Use for a minute, an hour, a day, or longer.
Pick up the car and leave it in the convenient CityBee area!

All inclusive!

Pay only for the rental time and mileage - we will take care of the rest!

Fuel
Parking fees in CityBee areas
Insurance

Transport for all occasions!

30 car models

Cars

A trip to a meeting, shop or other city - our cars promise a comfortable and fast trip!

Cargo bees

Spacious helpers

Moving out? Cargo bees can hold everything and they only need a category B driver's license!

CityBee in your city