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How to unplug the car before starting the trip (In Lithuania only)?

Please note that this service is provided in Lithuania only.

Make sure the car is unlocked.
Take the car keys and find the charging coin (RFID key) attached (there are two coins: one for “IgnitisON” and one for “ElintaCharge”).
In case of charging at the “IgnitisON” charging station or “ElintaCharge” fast charging station:
1. Approach the charging station, scan the charging token, and choose “Stop Charging” (“Sustabdyti”).
2. Wait a few seconds until the charging process is fully stopped.
3. Gently unplug the cable from the vehicle and leave it at the charging station.
In case of charging the vehicle at a 2-slot “ElintaCharge” station:
1. Scan the charging token and wait for a few seconds until the word “Charging” on the station stops lightning.
2. Wait a few seconds until the charging process is fully stopped.
3. Gently unplug the cable from the charging station first and then unplug it from the CityBee vehicle.
4. Don’t leave the cable at the charging station, put the cable back in the car:
  
  • In the case of the VW e-Crafter electric van – under the front center seat
  
  • In the case of a passenger car – to the spare wheel space in the trunk.

If you cannot unplug the cable from the car easily, take the car keys and press the “Unlock” button twice again.

How do I add my driver’s license?

If you also want to use the car sharing service, you must confirm the validity of your driver’s license.

You can do this in minutes by following the instructions in the mobile CityBee app! In the app, choose to add driver’s license.

First, the app will ask you to take a photo of the front side of your driver’s license. In the next step, take a selfie. The last step is to take a photo of yourself with your driver’s license in your hand.

Make sure the document is valid, intact and suitable for using. The document must be removed from a case or sheath. When taking a driver’s license, the document number, personal identification number and personal photo must be clearly visible, so make sure the lighting is good and the photos are bright.

Attention! We do not accept paper form documents.

Where can I check if ON discount coupon was applied during my trip?

You can check whether the discount coupon(s) was applied for payment of your trip in the CityBee application by selecting “Menu” –> “Trip history” –> selecting a specific trip –> “Get receipt”.

If you think there was an error when applying the discount coupon for the trip or have additional observations regarding ON, contact our team at the following contacts:

Email – info@citybee.lt;
By pressing “Menu” –> “Help” –> “Start a conversation” in the application.

I did not receive the cashback. What should I do?

How to pay for CityBee services?

Do you need to pay for the fuel?

When using CityBee, you do not need to pay for the fuel – you will pay only for the time used and for kilometers driven.

When the fuel drops to 1/4 volume of the tank capacity, go to any Circle-K gas station in Lithuania and fuel the bee. Fill a full fuel tank and pay with the gas stations’ card which you will find in the CityBee car at the sun visor on the top of the driver’s side.

You will find the payment card PIN code in the CityBee app after opening your active reservation. You will find stickers indicating the type of fuel for a car on the sun visor and the fuel tank cover (both inside and outside).

What do I do if I need an invoice on behalf of the company?

If you are using your personal account, add a payment card and specify the details of the company. Click on Menu -> Virtual Wallet -> Payment Methods -> Create Work Profile.

Before the trip, select the company card with the attached details and start the reservation. In this case, you will make the trip on a personal account, and the invocice will be issued in the name of the company.

You can also apply for a Citybee company account. If you would like to do so, please complete the business application form here.