The driver is responsible for traffic violations (for example, a car left in the wrong place, speeding). We take responsibility for providing the driver’s data to the responsible public authority.
In the event of a car accident, the contracted company is responsible. If the accident was not the fault of the CityBee customer, no additional fees or penalties will be applied.
In the event of a traffic accident, follow the valid road traffic regulations of the country where the accident happened. If the accident is not complicated, there are no more than two cars involved and there are no casualties, a sketch of the accident is drawn and an accident statement is filled out, which You will find in the storage compartment. If parties disagree about the fault of the participants in the event, the police are called.
Each accident statement should include the causer of the accident and the victim. In the sketch, it is necessary to specify how many vehicles and which of those vehicles encountered in the accident.
When filling out the accident statement, keep in mind that both participants need to specify their contacts, each take a copy of the declaration and sign it (the victim signs only in box 15). Do not forget to fill out the circumstances field (12), it is mandatory.
An example of the filled out accident statement:
In Lithuania https://help.citybee.tech/lt/articles/5615179-kaip-pildyti-eismo-ivykio-deklaracija;
In Latvia https://help.citybee.tech/lv/articles/5615179-ka-aizpildit-saskanoto-pazinojumu;
In Estonia https://help.citybee.tech/et/articles/5615179-kuidas-taita-liiklusonnetuse-teadet.
You can also fill out the accident statement online:
In Lithuania https://draudimoivykiai.lt/;
In Latvia https://www.ltab.lv/spapp/;
In Estonia https://pood.seesam.ee/et/claims/mtplclaim.
If the car gets dirty during a long-term rental in Lithuania, we offer several options:
Go to the Švaros Broliai tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email email@example.com.
If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.
If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email firstname.lastname@example.org and we will provide you further details.
The discount coupons are not exchangeable for money.
CityBee cars are new and in good technical condition. However, if your car does not start or breaks down (if you hear a strange sound, a red indicator lights on the dashboard or there are other signs of breakdown), please contact us by phone:
CityBee Lithuania contacts: +37070077084, email@example.com;
CityBee Latvia contacts: +371 27265460, firstname.lastname@example.org ;
CityBee Estonia contacts: +372 600 0160, email@example.com.
Our task is to provide the services you need as soon as possible and smoothly so that any breakdown on the road will cause the least inconvenience and you will be able to continue your trip as soon as possible. No matter where in the city you are, we will quickly make conditions to continue your trip and you will get a compensation.
If the traffic accident occurs not due to the fault of a CityBee customer, no additional fees or penalties will apply.
If the traffic accident occurs due to the CityBee driver, the following options are available:
1. If the damage done amounts to less than the maximum financial liability (€600), the driver who damaged the car will be issued an invoice based on the based on the damage that our company has experienced.
2. If the damage caused to the car is more than €600, the CityBee customer is subject to financial liability of €600.
In case Porsche Taycan is damaged in a traffic accident through your fault, you will compensate us for the damages suffered due to the traffic accident, if you are between 25 and 30 years old, up to €15000, if you are 30 years and older – up to €5000, in the case a reduced financial responsibility was purchase in the Mobile App – an amount not exceeding €1000.
The fuel is refilled at any Circle K gas station (you have to pay for the fuel with the CityBee fuel card found inside the car)!
Yes, of course! You can use BeePool services both with CityBee vehicle and with your own car.
If you decide to use your car, make sure that it is without any technical issues and has all the necessary documents. During the trip, it is mandatory to have vehicle registration and technical inspection documents, vehicle owners’ compulsory civil liability insurance policy and other essential documents. Please note that CityBee does not check the documents of the vehicle. Passengers can ask the driver to show them at any time during the trip.