When connecting to CityBee self-service for the first time, press “Forgot/I want to change my password” and enter your email address. You will receive an email with a link where you will be able to create a new password.
The usage time of the car starts from the moment of unlocking the car or when you click “extend the reservation” and ends when the car is locked via the smartphone app.
Each time you use CityBee, you are able to choose “pay as you go” or prepaid packages:
Pay as you go – you can calculate the price of the trip here:
Price calculator CityBee Lithuania
Price calculator CityBee Estonia
Price calculator CityBee Latvia
The minimum trip price is € 2.29 and is deducted when the car is unlocked.
If the cost of the trip is more than 2.29 €, the remaining amount will be deducted at the end of the trip.
Prepaid packages – the prices for the packages are fixed. Prepaid package prices are based on the time and kilometers included. If the time or kilometers included in the package are exceeded, the additional price is calculated according to the set tariff, specified when choosing the package.
You can find all of the available packages in the CityBee app.
There is no extra charge for fuel and insurance – we take care of it.
Smoking is prohibited in CityBee cars. A fine for smoking in a car is €70.
Yes.
You can pick up the selected van only from the CityBee van areas, and you can complete the trip and leave the car in any permitted CityBee van area, in any city with a CityBee van area. So it is not necessary to return the car to the same parking lot you picked it up from.
During long-term reservation, without ending the trip, you can leave the van in CityBee green parking zones.
You can view the van zones in the CityBee app.
The ON level is calculated excluding other discounts granted to you.
For example, if the final price of your trip is 55 EUR, but you paid 50 EUR because you had a 5 EUR discount, only the 50 EUR will be included in the ON level calculation.
The discount coupons are not exchangeable for money.
BeePool is a tool that allows several passengers to travel in one car. The app allows you to simply and quickly invite fellow passengers to join a trip that is already planned or find a route that suits your needs best.
BeePool is a CityBee project, which encourages to reduce traffic jams, pollution and promotes saving money!
