During long-term reservation (trip package), the sum is charged before the start of the trip and if additional time and/or km is required after the prepayment package ends, the sum for the actual accumulated amount will be deducted during or at the end of the trip.
The money will be deducted from your selected card. If you have money in your CityBee wallet or have accumulated credit, for example for refueling, the funds will be deducted from this amount first. If the amount cannot be deducted, we will ask you to pay it or leave the car.
Please note that this service is provided in Lithuania and Estonia.
Depending on the model and the charging station type, the time varies:
Fast charging stations (50+kW) – 0-80% in 45 min (VW e-Crafter, Fiat 500E) or 1h 10 min (Peugeot e-2008);
AC charging stations (11 kW) – 0-80% in 3.5h (VW e-Crafter, Fiat 500E) or 4.5h (Peugeot e-2008);
Home charging from domestic electric 220V socket – 0-80% in 14h (VW e-Crafter) or 20h (Peugeot e-2008, Fiat 500E).
Inform us by phone and a CityBee superhero will help you!
Contacts in Lithuania: +370 70077084;
Contacts in Latvia: +371 272 65460;
Contacts in Estonia: +372 600 0160.
If the culprit is another road traffic participant you will not have to pay for the damage that our company has experienced.
If you are the culprit in a traffic accident that damaged our car, you must compensate for the damage our company has experienced. The maximum amount of compensatory damages is €600.
In case Porsche Taycan is damaged in a traffic accident through your fault, you will compensate us for the damages suffered due to the traffic accident, if you are between 25 and 30 years old, up to €15000, if you are 30 years and older – up to €5000, in the case a reduced financial responsibility was purchase in the Mobile App – an amount not exceeding €1000.
The condition limiting the amount of the compensatory damages does not apply if you caused the damage to us intentionally or due to gross negligence. The cases where you must pay the compensatory damages are listed and described in detail in the section on vehicles, operation of assets, and liability of the Rental and Service Provision Terms and Conditions.
Even after the termination of our contract, the General Data Protection Regulation (BDAR) gives us the right, while other legislation obliges us to keep information about the contract and its performance. Therefore, we will store your personal data from 3 months to 10 years after the termination of the contract.
The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
In our fleet, you will find a wide selection of vehicles, from comfortable passenger cars up to reliable cargo busses. All of which can be viewed here.
Our pricing can be viewed here.
Not to mention that you will be provided with access to the CityBee self-service center. The self-service center allows you to manage your employees, add or remove users, view travel reports and monthly invoices.
If you would like to apply for a company profile, please complete the business application form here:
LT – https://citybee.lt/en/business/.
ON is a cashback discount system that will return part of the amount spent on CityBee services to you after each trip in the form of discount coupons. You can use the discount coupons for your future trips to save money.
The discount size you get depends on the ON level assigned to you. ON level is determined accordingly, depending on the amount you have spent on CityBee services in the last three calendar months.
Pets can only be carried in cars in special pet transport boxes. Also, please make sure of the cleanliness and leave the car the way you would like to find it.
Each company is assigned a limit of the amount that can be used for CityBee services per month. If you need a higher limit, add a company card at the CityBee self-service or top up the CityBee virtual wallet. In this case, your spending limit will depend on the funds available on the card or the amount you have added to the CityBee virtual wallet.
