When reserving a car, you have two options:
1. 15-minute free reservation – choose a car, click on “Reserve” and you will get a 15-minute free reservation for your access to the car and its unlocking. If you do not unlock your car within 15 minutes, your reservation will be discontinued.
2. Extended reservation – a car can be reserved for more than 15 minutes.
In such a case, when 15 minutes free of charge expire, paid reservation time will be calculated. A minute per paid reservation costs as much as a minute per using a chosen car. The maximum duration of this reservation is 24 hours.
If you do not unlock a car by selecting “Unlock” in the app, the reservation will discontinue but you will have to pay for it. You can cancel a paid reservation. In this case, you will pay only for the used paid reservation time.
When you reach a car, click “Unlock” in the app. The car will unlock, and the keys will be inside the car.
If when trying to unlock a CityBee car (by clicking “Unlock” in the app), it does not open, please contact us by telephone, and the 24-hour beehive assistance center will help you.
Contacts in Lithuania: +370 70077084;
Contacts in Latvia: +371 272 6546;
Contacts in Estonia: +372 600 0160.
You can submit your request for the exercise of your rights (as far as your Account is concerned) to us in the following ways:
submitting a request at e-mail info@citybee.lt; info@citybee.lv; info@citybee.ee, from email that is registered in your CityBee account that you want to delete;
submitting a request by e-mail at info@citybee.lt; info@citybee.lv; info@citybee.ee, signed with qualified e-signature (e.g. by use of Smart-ID or M-signature);
In the CityBee app, by selecting Menu -> My profile -> Delete my account.
You probably already have a CityBee account linked to this email but it has a different phone number. Contact us by e-mail or by phone and we will help you solve this issue.
You can contact Lithuania team via info@citybee.lt or by phone +37070077084;
You can contact Latvia team via info@citybee.lv or by phone +371 27265460;
You can contact Estonia team via info@citybee.ee or by phone +372 600 0160.
You can use CityBee cars without 2 years of driving experience! However in Lithuania and Estonia, it is necessary to bring a personal “Maple Leaf” magnetic sticker, which You have to stick to the back of the car in Lithuania and to the front of the car in Estonia. Do not forget to remove the sticker at the end of Your trip.
If you find a CityBee car dirty or damaged (if the damage is not marked with an orange sticker “Reported”), please report by the application or take a photo and send it to us by email or a Facebook message and indicate a vehicle state plate number.
Email for CityBee LT damages info@citybee.lt;
Email for Citybee EE damages info@citybee.ee;
Email for Citybee LV damages info@citybee.lv.
You won’t have to worry about anything. All you have to do is call us and report the problem so that our on-call team can take care of it.
CityBee Lithuania: +37070077084;
CityBee Latvia: +371 27265460;
CityBee Estonia: +372 600 0160.
CityBee cars can be used to travel within the European Union (or where CityBee car insurance is valid). However, you need to get our prior permission first.
The permission request must be sent to the general email addresses:
You can contact the LT team via info@citybee.lt;
You can contact the LV team via info@citybee.lv;
You can contact the EE team via info@citybee.ee.
Before deciding whether to allow to transport CityBee car outside of LT, LV or EE, we will assess our technical and organisational capabilities and your history of using CityBee services.
Please note that you can drive to Latvia and Estonia without the permission, but if you leave the car in one of these countries (in a zone marked in the CityBee app), there is an additional charge of 79EUR. The charge is applicable regardless of the registration number of the car.
Please note that leaving your car outside the zones marked in the CityBee app outside LT, LV or EE is subject to a fine of 300EUR. In addition, you will have to pay for any additional transport and other additional costs we incur.
In the event that you have spent your personal funds, for example, to refuel the CityBee vehicle or have purchased window fluid, CityBee will return them to you if you perform the following actions:
Write to info@citybee.lv
Send a photo with a receipt from a gas station
Briefly explain the reason why you had to use your own funds
Fill out the refund form and send it back
CityBee will return the funds to your personal account within a week.
Important:
Currently, CityBee does not have the option to return the spent funds by adding them to your CityBee profile, but only to your personal bank account.
Please note that the bank account to which the funds are to be returned must match the name of the CityBee profile owner to whom the reservation was made.
