Inform us by phone and a CityBee superhero will help you!
Contacts in Lithuania: +370 70077084;
Contacts in Latvia: +371 272 6546;
Contacts in Estonia: +372 600 0160.
If the culprit is another road traffic participant you will not have to pay for the damage caused to our car.
If you are the culprit in a traffic accident that damaged our car, you must compensate for the damage caused to the car. The maximum amount of compensatory damages is €500.
The condition limiting the amount of the compensatory damages does not apply if you caused the damage to us intentionally or due to gross negligence (Article 6.252(1) of the Civil Code of the Republic of Lithuania). The cases where you must pay the compensatory damages are listed and described in detail in the section on vehicles, operation of assets, and liability of the Rental and Service Provision Terms and Conditions.
To change the CityBee self-service password, click on “I forgot/want to change my password” on the website . Once you’ve done that, enter your email address linked with your CityBee account in the box that appears. An email will be sent to your inbox with instructions explaining how to change your password.
Lithuania self – service: https://selfservice.citybee.lt/#/login;
Latvia self-service: https://selfservice.citybee.lv/;
Estonia self-service: https://selfservice.citybee.ee/.
With a long-term car rental, the amount actually charged will be deducted every 24 hours (daily). The money will be deducted from the card of your choice. If you have deposited money in the CityBee wallet or accumulated credits, for example, for refuelling, the money will be first deducted from that amount. If the amount cannot be deducted, we will ask you to pay it or leave the car.
Please note that this service is provided in Lithuania only.
Yes, if you leave a bike for a short time, please use a CityBee bike lock available on a bike you use.
Lock it manually. To unlock it later, please click on the unlock button in the app.
The app provides the opportunity to communicate personally with passengers or the driver:
If you are a driver – in the „Chats“ section you will be able to see all the passengers whose reservations you have already confirmed, and in this way you will be able to contact them directly;
If you are a passenger – in the „Chats“ section you will be able to see the driver who accepted your request and you will be able contact the driver.
The possibility of chatting for passengers occurs not only after submitting a reservation request, but also before it is submitted – in this way, the passenger can contact the driver and get any additional information about the trip.
No, at the moment we do not have any cars which would be 4 wheel drive.
Yes, you will get CashBack from trips with passenger and cargo vehicles.
If you find a CityBee car dirty or damaged (if the damage is not marked with an orange sticker “Reported”), please report by the application or take a photo and send it to us by email or a Facebook message and indicate a vehicle state plate number.
Email for CityBee LT damages info@citybee.lt
Email for Citybee EE damages info@citybee.ee
Email for Citybee LV damages info@citybee.lv
