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If you use all the trips included in your CityBee subscription plan before it expires, you can purchase a new plan at any time.
BeeChill fee can cover accidental interior damage, as long as the damage wasn’t intentional, and you inform us about the incident right away. We understand that accidents happen, and we’re here to help.
However, the BeeChill fee does not cover the damages caused by things like smoking, excessive trash, or spills that require dry cleaning. For these situations, a cleaning fee will apply. For more details, please check our Pricelist.
CityBee bees are new (not older than 2 years), technically sound cars. You can see the models of cars currently in CityBee Park here:
CityBee park in Lithuania https://citybee.lt/lt/transportas;
CityBee park in Latvia https://citybee.lv/en/transport/;
CityBee park in Estonia https://citybee.ee/en/transport/.
You are subject to the following agreements, procedures, and policies:
In Lithuania:
In Latvia:
In Estonia:
Bee Chill – we’ve got your back! If you happen to have an accident and accidentally damage the vehicle, don’t stress – we’ve got you covered. Just be sure to notify us right away, and we’ll take care of the rest.
The BeeChill is a financial responsibility fee is applied to all ‘Flexible’ trips, and it’s already included in the price of trip packages or trips made with a subscription plan. You can see the fee in the app before you start your trip.
This fee is intended to cover any damage caused to the vehicle as a result of an accident for which you are responsible.
However, BeeChill does not apply in any of the cases listed in Section 7.17 of our Terms of Use. Below are some of the most common examples:
• if the accident is not reported;
• if the accident occurred while driving under the influence of alcohol or drugs;
• if the accident resulted from a serious violation of traffic regulations;
• or in any other cases specified in Section 7.17 of the Terms of Use.
For complete information about the application of BeeChill and all applicable exceptions, please refer to Section 7.17 of our Terms of Use.
The usage time of the car starts from the moment of unlocking the car or when you click ‘extend the reservation’ and ends when the car is locked via the smartphone app.
Each time you use CityBee, you are able to choose ‘Flexible’ or prepaid ‘Packages’ pricing.
Trip start fee – additionally applicable to all ‘Flexible’ pricing trips (not applicable to travel packages). Fee amount for each car is indicated in the App.
Prepaid packages – the prices for the packages are fixed. Prepaid package prices are based on the time and kilometers included. If the time or kilometers included in the package are exceeded, the additional price is calculated according to the set tariff, specified when choosing the package.
You can find all of the available packages and prices in the CityBee app and use the custom package function.
There is no extra charge for fuel and insurance – we take care of it.
When using CityBee, you don’t have to pay for fuel yourself – you only pay for the time and kilometers you drive.
Refueling is easy!
Go to any of our partner Circle K gas stations. Open the CityBee app and start the refueling. Follow the simple instructions, fill up, and hit the road!
If the fuel is below 1/4 of the tank, you’ll receive a €2 discount for topping up.
Step by Step refueling guide
Check the Reservation map in the app to see nearby fuel stations. Tap a station for details and directions, then drive there.
When you arrive, tap the notification or open the CityBee app, go to Reservation, and select Refuel.
The app shows available pumps. Pick your pump, activate it, and wait for confirmation.
When it says, “Ready to fuel,” pick up the nozzle and start fueling. Return the nozzle when finished. The app will update the fueling status automatically.
If you decide not to refuel, you can cancel in two ways:
Manual cancel: Pick up the nozzle and immediately return it – the refueling is canceled.
Automatic cancel: If the nozzle is never picked up, the app will automatically cancel the refueling after 2 minutes of inactivity.
In rare cases, you may need to use the fuel card inside the car. This happens if the pump doesn’t work via the app or if you’re refueling outside the Baltic States. The CityBee app shows the PIN code and fuel type under your active reservation.
All CityBee subscription plans are valid for 30 days from the date of purchase. If you do not use all the trips included in the plan within this period, the plan will not be automatically renewed, and no refunds will be given for unused trips.
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