If You want to change the phone number registered in CityBee, send us a request by email, using the email, that You provided in the CityBee system and specify Your new phone number. After receiving your request, we will change it.
Attention! To protect Your account and to prevent fraud, while changing the phone number, we will remove Your driver‘s license and all Your attached payment cards. Add Your driver‘s license and payment card newly and You will be able to use the services again.
Email for contacting (for Citybee Lithuania customers): email@example.com;
Email for contacting (for Citybee Latvia customers): firstname.lastname@example.org;
Email for contacting (for Citybee Estonia customers): email@example.com.
Inform us by phone and a CityBee superhero will help you!
Contacts in Lithuania: +370 70077084;
Contacts in Latvia: +371 272 65460;
Contacts in Estonia: +372 600 0160.
If the culprit is another road traffic participant you will not have to pay for the damage that our company has experienced.
If you are the culprit in a traffic accident that damaged our car, you must compensate for the damage our company has experienced. The maximum amount of compensatory damages is €600.
In case Porsche Taycan is damaged in a traffic accident through your fault, you will compensate us for the damages suffered due to the traffic accident, if you are between 25 and 30 years old, up to €15000, if you are 30 years and older – up to €5000, in the case a reduced financial responsibility was purchase in the Mobile App – an amount not exceeding €1000.
The condition limiting the amount of the compensatory damages does not apply if you caused the damage to us intentionally or due to gross negligence. The cases where you must pay the compensatory damages are listed and described in detail in the section on vehicles, operation of assets, and liability of the Rental and Service Provision Terms and Conditions.
Yes. Children must be carried in kids’ chairs. CityBee cars have kids’ chairs (you can see whether there is a chair in a selected car by clicking on the car icon on the map or using a filter and selecting the criteria “Cars with kids’ chairs”). Chairs are for older children, i.e. this is a raised seat without a backrest.
Road traffic rules warn that children under the age of 12 and not higher than 150 cm are allowed to sit in the front seat only in special seats adapted to their weight and height.
ON is a cashback discount system that will return part of the amount spent on CityBee services to you after each trip in the form of discount coupons. You can use the discount coupons for your future trips to save money.
The discount size you get depends on the ON level assigned to you. ON level is determined accordingly, depending on the amount you have spent on CityBee services in the last three calendar months.
The ON level is determined depending on the amount you have spent on CityBee mobility services in the last three calendar months.
There are three ON levels :
ON1 – a 3% cashback is given for every trip – after spending 0 EUR – 210,99 EUR in the last three months;
ON2 – a 5% cashback is given for every trip – after spending 211 EUR – 450,99 EUR in the last three months;
ON3 – a 7% cashback is given for every trip – after spending 451 EUR or more in the last three months.
The level does not change during the current month – it recalculates on the first day of each calendar month. For example, in December, you are in the ON1 level, and you are entitled to a 3% discount, but, in the last three months, including December, you had spent 250 EUR on CityBee mobility services, so on the 1st of January, you will be assigned to the ON2 level, and during January you will get a 5% discount.
During promotions organized by the company, different amounts of discounts are applied. Promotions are published on the website and/or mobile app.
You are subject to the following agreements, procedures, and policies:
If you also want to use the car sharing service, you must confirm the validity of your driver’s license.
You can do this in minutes by following the instructions in the mobile CityBee app! In the app, choose to add driver’s license.
First, the app will ask you to take a photo of the front side of your driver’s license. In the next step, take a selfie. The last step is to take a photo of yourself with your driver’s license in your hand.
Make sure the document is valid, intact and suitable for using. The document must be removed from a case or sheath. When taking a driver’s license, the document number, personal identification number and personal photo must be clearly visible, so make sure the lighting is good and the photos are bright.
Attention! We do not accept paper form documents.
VW Crafter, VW e- Crafter and MAN TGE
Cargo area measurements:
Length – 3201 mm.;
Height – 1961 mm.;
Width – 1832 mm.;
Width between wheelhouse – 1380 mm..
VW Crafter load capacity is up to 1411kg.
VW e- Crafter load capacity is up to 950kg.
Cargo area measurements:
Height – 1894 mm.;
Width – 1765 mm.;
Length – 3733 mm.
Height – 2488 mm.;
Width – 2470 mm.;
Length – 6225 mm.
Load capacity is up to 1434kg.
Cargo area measurements:
Height – 1886 mm.;
Width – 1784 mm.;
Length – 3494 mm;
Width between wheelhouse – 1392mm.
Height – 2547 mm.;
Width – 2059 mm.;
Length – 5981 mm.
Load capacity is up to 1220kg.