CityBee Rent Terms & Conditions
CityBee's long-term rental terms and conditions are described in the following documents:
You can use CityBee cars without 2 years of driving experience!
However, in Lithuania and Estonia, you must bring a personal “Maple Leaf” magnetic sticker, which you must stick to the back of the car in Lithuania and to the front of the car in Estonia. Do not forget to remove the sticker at the end of your trip.
The BeeChill fee has your back by covering damages in the event of an accident where you’re at fault. Just remember, it’s essential to report the incident to us immediately.
However, there are certain situations where the BeeChill fee won’t cover the damages. These exceptions are outlined in our Terms of Service (section 7.17) and include cases such as:
Failing to report the incident to us;
Driving under the influence of alcohol or drugs;
Violating traffic regulations;
Engaging in intentional or grossly negligent actions.
To make sure you’re protected, the BeeChill fee is applied to each trip as outlined in our our Pricelist. For full details, we encourage you to check out the Terms of Service.
If you want to use the car for longer than travelling from point A to point B, lock the car with a key at intermediate stops and take the keys with you. Do not mark the trip as complete in the app. If needed, you can continue your trip using the same car at any time. Only mark the trip as complete in the app when you no longer wish to use the car. Please note that if you lock the car with the key, if it has not been used for some time, but you have not completed the reservation via the app, the price of the travel time will continue to be calculated.
CityBee bees are new (not older than 2 years), technically sound cars. You can see the models of cars currently in CityBee Park here:
CityBee park in Lithuania https://citybee.lt/lt/transportas;
CityBee park in Latvia https://citybee.lv/en/transport/;
CityBee park in Estonia https://citybee.ee/en/transport/.
If you use all the trips included in your CityBee subscription plan before it expires, you can purchase a new plan at any time.
The amount of the BeeChill fee for each car is indicated in the App.
Signing up for CityBee is free. And no membership fees are applied.
If you want to change your phone number in the CityBee app, please follow these steps:
Menu > My profile > Phone number. Specify the new phone number and enter the verification code, which you will receive as an SMS to the new phone number.
If you want to change the phone number registered in the CityBee app, but cannot access your profile in the app, please send us a request by e-mail, using the e-mail address you specified in your CityBee profile, and indicate your new phone number. We will change it upon request.
If you are unable to access the email inbox associated with your account, kindly get in touch with our customer support team for further assistance.
Attention! To protect Your account and to prevent fraud, while changing the phone number, we will remove Your driver‘s license and all Your attached payment cards. Add Your driver‘s license and payment card and You will be able to use the services again.
Email for contacting (for Citybee Lithuania customers): info@citybee.lt;
Email for contacting (for Citybee Latvia customers): info@citybee.lv;
Email for contacting (for Citybee Estonia customers): info@citybee.ee.
CityBee's long-term rental terms and conditions are described in the following documents: