CityBee Rent Terms & Conditions
CityBee's long-term rental terms and conditions are described in the following documents:
We offer prepaid trip packages that include fixed time with fixed kilometers.
By choosing prepaid packages, you will pay less than the usual fare with the same distance and time in the ‘Flexible’ option.
If you happen to exceed the kilometers and /or time included in the price of the package, you will be able to continue the journey safely.
After the prepaid package ends (mileage and time included are finished), you will be paying for additional minutes and/or kilometers as specified in the chosen package deal.
You can also continue your trip by purchasing one more additional prepaid package without completing the active reservation.
If you decide to end the trip before using the time and /or kilometers indicated on the prepaid package, this balance will not be refunded.
The price of the fixed prepaid package will be charged at the beginning of the trip and the price for the extra kilometers and/or time will be charged during or at the end of the journey, depending on the length of your trip.
A day mentioned in the trip packages is 24 hours.
You can find the packages and prices in the CityBee app, also, the prices of prepaid packages can be viewed here: https://citybee.lv/en/packages/.
Now you are able to customize the pre-paid packages yourself by selecting time and kilometers in the app. Choose the preferred duration of the package, then, select the number of kilometers you anticipate driving during that time. This way, you can tailor the pre-paid package to fit your specific needs and budget. Enjoy the flexibility and convenience of customizing your own package!
The plan is activated on the day of purchase. You will receive an email notification confirming the activation immediately after the purchase.
We’ve got you covered in the event of a car accident, as long as you inform us immediately about it and follow the Terms of Service, the BeeChill fee will take care of the damage.
However, there are exceptions where you will be financially liable, such as:
Failing to report the accident,
Intentional or reckless actions (e.g., driving under the influence or violating traffic laws),
Other exceptions mentioned in our Terms of Service (section 7.17).
In these cases, you will be responsible for the damage, and you will have to cover all costs. For full details, refer to our Terms of Service.
The usage time of the car starts from the moment of unlocking the car or when you click ‘extend the reservation’ and ends when the car is locked via the smartphone app.
Each time you use CityBee, you are able to choose Flexible or Prepaid Packages pricing.
Trip start fee – additionally applicable to all Flexible pricing trips (not applicable to travel packages). Fee amount for each car is indicated in the App.
Prepaid packages – the prices for the packages are fixed. Prepaid package prices are based on the time and kilometers included. If the time or kilometers included in the package are exceeded, the additional price is calculated according to the set tariff, specified when choosing the package.
You can find all of the available packages and prices in the CityBee app and use the custom package function.
There is no extra charge for fuel and insurance – we take care of it.
During the process of drivers license approval, sometimes the system will ask you to join a video call.
You will receive a link to this call via SMS and e-mail. After receiving this link, please click on it and join the video call during these hours – 8:00-00:00.
If you do not join the video call within 7 days, the driver’s license will not be successfully approved.
If you don’t use all the kilometers and minutes allocated for a trip under the subscription plan, the unused distance and time will not be carried over to another trip.
Children must be carried in kids’ chairs. CityBee cars have kids’ chairs (you can see whether there is a chair in a selected car by clicking on the car icon on the map or using a filter and selecting the criteria “Cars with kids’ chairs”). Chairs are for older children, i.e. this is a raised seat without a backrest.
Road traffic rules warn that children under the age of 12 and not higher than 150 cm are allowed to sit in the front seat only in special seats adapted to their weight and height.
For safety reasons, CityBee cars only provide a group 2/3 booster cushion for children from 22-36 kg, aged 6 to 12 years, following the law.
Parking in private paid lots is allowed, but you will need to cover the parking cost yourself.
For more details on parking zones, see our guide here.
Additionally, regardless of whether the area is shown in the app as a free parking zone (transparent) or a paid parking zone (yellow), customers must always comply with local traffic regulations, road signs, supplementary signs, and any other parking restrictions in force.
Before ending your reservation, always make sure that parking is permitted in the selected location.
CityBee's long-term rental terms and conditions are described in the following documents: