Terms of Services

Traffic accident statement

In the event of a traffic accident, follow the valid road traffic regulations of the country where the accident happened. If the accident is not complicated, there are no more than two cars involved and there are no casualties, a sketch of the accident is drawn and an accident statement is filled out, which You will find in the storage compartment. If parties disagree about the fault of the participants in the event, the police are called.

Each accident statement should include the causer of the accident and the victim. In the sketch, it is necessary to specify how many vehicles and which of those vehicles encountered in the accident.

ATTENTION!

When filling out the accident statement, keep in mind that both participants need to specify their contacts, each take a copy of the declaration and sign it (the victim signs only in box 15). Do not forget to fill out the circumstances field (12), it is mandatory.

An example of the filled out accident statement:

In Lithuania https://help.citybee.tech/lt/articles/5615179-kaip-pildyti-eismo-ivykio-deklaracija;

In Latvia https://help.citybee.tech/lv/articles/5615179-ka-aizpildit-saskanoto-pazinojumu;

In Estonia https://help.citybee.tech/et/articles/5615179-kuidas-taita-liiklusonnetuse-teadet.

You can also fill out the accident statement online:

In Lithuania https://draudimoivykiai.lt/;

In Latvia https://www.ltab.lv/spapp/;

In Estonia https://avarii.lkf.ee/et/.

Data collection and purposes

We process your personal data in accordance with the General Data Protection Regulation (BDAR) and other legal requirements.

In order to provide you with services and administer them, we process your name, contact details, other data required for the use and provision of the services. The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

Speed Limitation of VW e-Crafter in Lithuania

Please note that this service is provided in Lithuania only.

As this vehicle is intended for city use, it is not equipped with a high-mileage battery. Therefore, if you are planning to go outside the city, a speed limited at 90 km/h ensures that the car does not use too much energy while driving. This way, You will safely reach the nearest electric charging station.

Pet carriage

I get an error when logging in -“This email address has already been used”

You probably already have a CityBee account linked to this email but it has a different phone number. Contact us by e-mail or by phone and we will help you solve this issue.

You can contact Lithuania team via info@citybee.lt or by phone +37070077084;

You can contact Latvia team via info@citybee.lv or by phone +371 27265460;

You can contact Estonia team via info@citybee.ee or by phone +372 600 0160.

Payment for fuel

When using CityBee, you don’t have to pay for fuel yourself – you only pay for the time and kilometers you drive.

Refueling is easy!

Go to any of our partner Circle K gas stations. Open the CityBee app and start the refueling. Follow the simple instructions, fill up, and hit the road!

If the fuel is below 1/4 of the tank, you’ll receive a €2 discount for topping up.

Step by Step refueling guide

Check the Reservation map in the app to see nearby fuel stations. Tap a station for details and directions, then drive there.
When you arrive, tap the notification or open the CityBee app, go to Reservation, and select Refuel.
The app shows available pumps. Pick your pump, activate it, and wait for confirmation.
When it says, “Ready to fuel,” pick up the nozzle and start fueling. Return the nozzle when finished. The app will update the fueling status automatically.
If you decide not to refuel, you can cancel in two ways:
1. Manual cancel: Pick up the nozzle and immediately return it – the refueling is canceled.
2. Automatic cancel: If the nozzle is never picked up, the app will automatically cancel the refueling after 2 minutes of inactivity.

In rare cases, you may need to use the fuel card inside the car. This happens if the pump doesn’t work via the app or if you’re refueling outside the Baltic States. The CityBee app shows the PIN code and fuel type under your active reservation.

Driving without 2 years of experience

Temporary lock with a key

If you want to use the car for longer than travelling from point A to point B, lock the car with a key at intermediate stops and take the keys with you. Do not mark the trip as complete in the app. If needed, you can continue your trip using the same car at any time. Only mark the trip as complete in the app when you no longer wish to use the car. Please note that if you lock the car with the key, if it has not been used for some time, but you have not completed the reservation via the app, the price of the travel time will continue to be calculated.