Terms of Services
CityBee terms of services are described in the following documents:
Children must be carried in kids’ chairs. CityBee cars have kids’ chairs (you can see whether there is a chair in a selected car by clicking on the car icon on the map or using a filter and selecting the criteria “Cars with kids’ chairs”). Chairs are for older children, i.e. this is a raised seat without a backrest.
Road traffic rules warn that children under the age of 12 and not higher than 150 cm are allowed to sit in the front seat only in special seats adapted to their weight and height.
For safety reasons, CityBee cars only provide a group 2/3 booster cushion for children from 22-36 kg, aged 6 to 12 years, following the law.
Signing up for CityBee is free. And no membership fees are applied.
If you refuel at a station other than Circle K, we’ll refund the cost of the fuel. To request a refund, make sure to save the receipt and follow the process described here.
Please note that we cannot process receipts older than 3 months.
From now on, before starting the trip, we will ask you to check the car and inform us only if there are any obvious defects that make the car unsuitable for its intended purpose (5.3.19, 5.15).
1. Make a short inspection of the car;
2. Check whether there is any damage that could make the car unsafe or unsuitable for driving (for example flat tires, moderate or severe body damage, etc.) if there is any – please report it using the CityBee app;
3. If the damage is minor (e.g. small scratches or dents) – You do not have to report it and you can safely start the trip!
If the damage impacts your ability to drive safely or you’re uncertain, please reach out to us via email, in-app chat, or phone. Please include a photo to help us assess the situation more accurately.
If the car is dirty – you can select the “report” function in the reservation and the technical team will clean the car at the first opportunity.
You can contact us here:
LT- info@citybee.lt
LV- info@citybee.lv
EE- info@citybee.ee
You can refuel your CityBee at any Circle K station. Just open the app, check the map for the nearest station, and tap it for directions. When you get there, open the app, hit Refuel, and follow the simple steps. Want more info? See the full guide here.
CityBee wallet is a virtual payment method which can be used to pay for CityBee services. You can find your CityBee wallet in the app by clicking Menu -> Payments.
CityBee wallet cannot be topped up, but the balance will be used automatically.
Due to company policy, we are able to provide our services to customers who have Drivers licenses issued from one of these countries listed below.
If your country is not on the list – unfortunately, you will not be able to register.
Also, our system is unable to accept International Driver’s Permits/ Licenses.
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Australia |
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Austria |
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Belarus |
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Belgium |
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Bulgaria |
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Canada |
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Croatia |
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Cyprus |
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Czech Republic |
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Denmark |
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Egypt |
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Estonia |
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Finland |
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France |
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Georgia |
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Germany |
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Greece |
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Hungary |
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Iceland |
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Ireland |
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Isle of Man |
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Israel |
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Italy |
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Latvia |
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Liechtenstein |
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Lithuania |
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Luxembourg |
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Malta |
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Netherlands |
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Norway |
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Poland |
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Portugal |
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Romania |
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Russia |
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San Marino |
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Slovakia |
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Slovenia |
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Spain |
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Sweden |
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Switzerland |
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Turkey |
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Ukraine |
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United Kingdom |
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United States of America |
During your CityBee subscription period, you can choose between using a subscription plan trip or purchasing a pre-paid trip package for a longer route at the start of each trip. The ‘Flexible’ pricing will automatically apply only if you exceed the allocated kilometers and/or minutes for the subscription plan or the additionally purchased package.
CityBee terms of services are described in the following documents: