How to unplug the car before starting the trip (In Lithuania only)?

Please note that this service is provided in Lithuania and Estonia.

Lithuania:

Make sure the car is unlocked.
Take the car keys and find the charging coin (RFID key) attached (there are two coins: one for “IgnitisON” and one for “ElintaCharge”).
In case of charging at the “IgnitisON” charging station or “ElintaCharge” fast charging station:
1. Approach the charging station, scan the charging token, and choose “Stop Charging” (“Sustabdyti”).
2. Wait a few seconds until the charging process is fully stopped.
3. Gently unplug the cable from the vehicle and leave it at the charging station.
In case of charging the vehicle at a 2-slot “ElintaCharge” station:
1. Scan the charging token and wait for a few seconds until the word “Charging” on the station stops lightning.
2. Wait a few seconds until the charging process is fully stopped.
3. Gently unplug the cable from the charging station first and then unplug it from the CityBee vehicle.
4. Don’t leave the cable at the charging station, put the cable back in the car:
  
  • In the case of the VW e-Crafter electric van – under the front center seat
  
  • In the case of a passenger car – to the spare wheel space in the trunk.

If you cannot unplug the cable from the car easily, take the car keys and press the “Unlock” button twice again.

Estonia:

Make sure the car is unlocked
Take the ‘Eleport’ charging card from sun visor
To disconnect the charger in Eleport charging station:

Take the Eleport charging card and tap it on the reader
Press ”Stop Charging” (”Lõpeta laadimine”) – this process may take up to 30 seconds
Disconnect the charging cable from the car and put it back to the charger

What should I do if I paid for the fuel myself?

If You refueled at another gas station and paid for it, we will reimburse your expenses.

In order to get a reimbursement to your bank account, If You are a natural person or a company, You need to contact us via email info@citybee.lt., info@citybee.lv or info@citybee.ee. Our team will provide You with a refund request sheet, that You will need to fill out and send back to us.

2 EUR gift for refueling

When you refill a bee with fuel level less than 25% volume of the tank capacity, a 4 EUR discount will be added to your account for future trips.

ATTENTION! Discount for refueling the car is applied only when the fuel drops to 1/4 volume of the tank capacity and you fill a full tank. The discount is given just once during your trip.

How to refuel: https://intercom.help/citybee/en/articles/4890184-do-you-need-to-pay-for-the-fuel.

Minimum fee will still be charged if the trip is less than it. Discounts will be applied after that.

Thank you for taking care of our bee!

Where can I see the list of the charging stations (In Lithuania only)?

Please note that this service is provided in Lithuania and estonia.

Lithuania:

You can find the map with all charging stations at https://www.plugshare.com that shows both “IgnitisON” and “ElintaCharge” (that are free of charge for CityBee EV users) and other providers’ charging stations.

Estonia:

You can find ‘Eleport’ charging stations which are free of charge for CityBee users here

How to reserve and unlock a car?

When reserving a car, you have two options:

1. 15-minute free reservation – choose a car, click on “Reserve” and you will get a 15-minute free reservation for your access to the car and its unlocking. If you do not unlock your car within 15 minutes, your reservation will be discontinued.

2. Extended reservation – a car can be reserved for more than 15 minutes.

In such a case, when 15 minutes free of charge expire, paid reservation time will be calculated. A minute per paid reservation costs as much as a minute per using a chosen car. The maximum duration of this reservation is 24 hours.

If you do not unlock a car by selecting “Unlock” in the app, the reservation will discontinue but you will have to pay for it. You can cancel a paid reservation. In this case, you will pay only for the used paid reservation time.

When you reach a car, click “Unlock” in the app. The car will unlock, and the keys will be inside the car.

If when trying to unlock a CityBee car (by clicking “Unlock” in the app), it does not open, please contact us by telephone, and the 24-hour beehive assistance center will help you.

Contacts in Lithuania: +370 70077084;

Contacts in Latvia: +371 272 6546;

Contacts in Estonia: +372 600 0160.

What if the car needs a seasonal tires change, maintenance, etc.?

What should I do if I want the car interior cleaned?

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

Go to the Švaros Broliai tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.

How does the CityBee business work?

First, you have to apply for a business profile. You can do so by filling out the business application form. The form can be found here – LT, LV, EE. We promise to get back to you within 24 hours.

Once the contract is signed, we will provide you with access to the self-service center, which allows you to manage your employees, add or remove users, view travel reports, and monthly invoices.

To start using our services, you would first have to add a payment card to your company profile. This can be done using our self-service center. Payments can be made with the linked payment card or by topping up the CityBee virtual business wallet.

Then simply download the app, complete the registration process by adding your driver’s license, and you are good to go. Select the car you would like to rent and start using CityBee services.

In the beginning of the new month, we will send you an invoice that will include all of the previous month trips.

7% of each trip will be returned to your CityBee wallet!

September 23, 2022

We come with REALLY good news, which is not only good to announce but also good to hear.

For every price of your trip, 7% will go back into your CityBee wallet. This amount will be automatically applied as a discount to your next trip. If you don’t use all the money you’ve saved on your next trip, it won’t go anywhere, and you can use it for future trips with CityBee. The money you have saved will be valid for 3 months.

Once you have completed and paid for your trip, you will be notified of the amount of money returned to your CityBee wallet.

Offer is valid until 30.04.2023.

Wait, wait, wait… There’s more! Maestro, drums!

We’ve lowered the prices of 12 car models, so from now on you can use them from just 0.13 EUR/min. With CityBee, it’s not just more convenient, it’s more economical too!

If you have any questions, check FAQ or ask us info@citybee.lv

Everything you need is CityBee app!

Download the app, sign up in just 60 seconds and make a buzz!