What happens to unused kilometers and time if I travel less than the allocated amount for a single plan trip?

Extended reservation

Once you reserve a car, you are able to keep it reserved for you 15 minutes for free. However, if you weren’t able to reach the car within 15 minutes and need additional time – you can easily extend your reservation through the app. Just click on Reservation and then select Extend.

The price for extended reservation costs as much as the time price for that specific car displayed in the price list.

The maximum duration of the extended reservation is 24 hours. If you do not unlock a car by selecting Unlock in the app within that period, the reservation will discontinue and you will be charged for the time used. You can cancel the extended reservation anytime. In this case, you will pay only for the used paid reservation time.

Refueling at a non-Circle-K gas station

If You refueled at another gas station and paid for it, we will reimburse your expenses.

In order to get a reimbursement to your bank account in Lithuania, If You are a natural person or a company, You need to contact us via email info@citybee.lt. Please send our team payment receipt and we will provide You refund request sheet, that You will need to fill out and send back to us.

Extra fees

There is no registration or account creation fee – you pay for the time of using the vehicle and kilometers. Detailed price information is available on the “Pricing” page, and additional fees and penalties are set out below in this Pricelist.

We strongly urge you to use CityBee cars responsibly and leave them in good order. However, additional fees may apply if you fail to comply with the Terms and Conditions of the agreement or use of the services.

Prices are available on the web pages:

LT – https://citybee.lt/en/pricing/;

LV – https://citybee.lv/en/pricing/;

EE – https://citybee.ee/en/pricing/.

The Terms discuss fines and conditions, principles and procedure of imposing them, whereas specific types of fines and their specific amounts are indicated in the Pricelist, which can be periodically updated. In any case, the User must get familiar with the Pricelist in the App, applicable to each reservation and currently valid before they confirm each reservation.

Please be aware that driving Cargo vehicles on motor highways requires payment. Drivers must either pay a user toll or present a document confirming toll payment, such as a vignette, in paper or electronic form. For more information about vignettes in Lithuania, and Estonia, please visit: Road taxes.

When driving within the borders of Latvia, vignettes are included in the price and drivers do not have to purchase them. If the trip is planned outside Latvia and the state border will be crossed, the driver must purchase a vignette.

Minimum trip price is the minimum amount payable for the services, which is deducted from the Payment account after unlocking the car or extending the reservation (if the minimum amount is exceeded, the remaining amount due is debited no later than at the end of the trip, and if the minimum amount is not reached – the difference is not returned). The minimum trip price (its size) for each car is indicated in the App.

Additional fees

The BeeChill Fee is a small financial protection fee applied to all Pay as-You Go trips, and it’s already included in the price of trip packages – you can easily see the fee in the app before you start your trip.
Fee for leaving the vehicle in another state (in a zone permitted by CityBee) – 39 EUR
Parking Zone fee – a fee the amount of which is provided for on the App is charged for returning or collecting the Vehicle from the Parking Zone territories marked and shown on the App.
Administrative fee in case of a violation of the Road Traffic Regulations and related events – EUR 10

In cases provided for in the Terms, you will also have to cover costs incurred by us in connection with damage caused by you or administration of your debt.

Fines and damages

If you or other persons, for whom you make it possible to use our vehicles, do not follow the Terms, the following fines may be imposed on you, which are deemed our liquidated damages:

For allowing other persons to use the Account and (or) to drive, control or otherwise use the vehicle – EUR 700
For leaving a vehicle (i.e., ending the trip) not in CityBee zones marked in the App (the fine is also applied in cases where the trip is terminated on our initiative after applying for temporary protection measures): – EUR 300
For loss of the vehicle starting keys – EUR 120 You must also compensate for all costs of purchasing and programming the keys.
For smoking inside the vehicle – EUR 70
For fuel misappropriation or misuse of the fuel card – EUR 500 (in case of fuel misappropriation you will pay a fine, plus will compensate for the value of the misappropriated fuel)
For dangerous, reckless or careless driving – EUR 500
For driving under the influence of alcohol (above 0.00 per mille), narcotic substances and other substances affecting mental state (or when you consumed alcohol or used other intoxicating substances after the traffic accident before its circumstances were established, or avoided undergoing a blood alcohol or intoxication test (blood alcohol content or intoxication is understood as defined in legal acts). You must pay us the fine of the indicated amount for driving under the influence of alcohol (above 0.00 per mille), narcotic substances and other substances affecting mental state also in those cases when you transferred the Vehicle or otherwise made it possible for another person to drive it when he was under the influence of alcohol (above 0.00 per mille), narcotic substances and other substances affecting mental state, or when such a person avoided undergoing a blood alcohol or intoxication test – EUR 2000
For leaving a vehicle (i.e., ending the trip) in such a condition where it cannot be used for further trips (e.g., the vehicle is left in a private lot or a paid parking lot, from which it is not possible to leave without paying for parking.) – EUR 70
For leaving the vehicle (i.e., ending the trip) without leaving the key in the vehicle, if within 2 hours from informing you about the collection of the key, the key is not returned – 70 EUR
For soiling of the vehicle, which requires additionally cleaning (including dry cleaning) – 100€

For failure to comply with our order not to exceed the permitted speed limit when you, after receiving a notification from us, continue to exceed the speed limit – 150€

Fee applicable in Lithuania, Fee for leaving a car in an unauthorized place (when the car is towed to a storage area) – 200€

However, if the vehicle is damaged during a traffic accident caused by you (or another person for whom you made it possible to use our vehicle) in a non-sober state, participating in sports competitions, or otherwise violating the Terms, you will have to compensate us for damages in full. See the Terms.

About other cases of damages, see the Terms.

How long is the CityBee subscription plan valid?

Temporary lock with a key

If you want to use the car for longer than travelling from point A to point B, lock the car with a key at intermediate stops and take the keys with you. Do not mark the trip as complete in the app. If needed, you can continue your trip using the same car at any time. Only mark the trip as complete in the app when you no longer wish to use the car. Please note that if you lock the car with the key, if it has not been used for some time, but you have not completed the reservation via the app, the price of the travel time will continue to be calculated.

Forgot/Lost items

If you forget your personal belongings in a CityBee car, you can retrieve them by:

Reserving and unlocking your last car as usual.
You can retrieve your items for free for 24 hours after your last journey.
You have 5 free minutes to collect your belongings, do not turn on ignition if you don’t plan to use the car. If the car will be used for longer than 5 minutes, a paid reservation will start automatically.

Please note, that if you do not recover your items within 24 hours, you can find the car location, where the items were left, by using this link. If you are unable to find the car you are looking for, please, be patient, somebody is using it right now:
LT: https://map.citybee.lt/#/main-map
EE: https://map.citybee.ee/#/main-map
LV: https://map.citybee.lv/#/main-map

If you need more assistance, contact us at info@citybee.lt, info@citybee.lv, info@citybee.ee or in-app chat.

Car interior cleanliness

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.