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If the car gets dirty during a long-term rental in Lithuania, we offer several options:
Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.
If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.
If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.
With a CityBee subscription, you can drive any CityBee passenger car in Lithuania, except for cargo vehicles.
Yes, you can. The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
Please note that electric cars can be found in Lithuania and Estonia.
Lithuania:
Make sure the car is unlocked.
Open Charger socket cover on the car which is next to the driver’s door (in the case of the VW e-Crafter electric van) or behind the rear door (in the case of light electric vehicles). If the cover does not open, click «Unlock» on the car key.
In case of charging the vehicle at the «IgnitisON» or «ElintaCharge» fast charging station:
Use the right-most charging wire («Type 2») that is already connected to the charging station.
Attention: Wire configurations may vary in some charging stations, so you can only find a Type 2 or «CCS» type wire.
Take the car keys and find the charging token attached (there are two tokens: one for «IgnitisON» and one for «ElintaCharge»).
Approach the charging station and scan the charging token.
Choose the charging slot («Pasirinkite jungtį») by pressing a button next to the shown option.
Press the button «Pradėti» to start charging.
In case of charging the vehicle at a 2-slot «ElintaCharge» station:
Take the charging wire from under the middle seat of a CityBee car:
• In the case of the VW e-Crafter electric van — under the front center seat.
• In the case of a passenger car — to the spare wheel space in the trunk.
2. Put one side of the charger wire in the car electric socket and another side into the charging station.
3. Scan the RFID token with «ElintaCharge» written on it.
4. The word «Charging» should start lightning, which means the vehicle is being charged.
Check the car’s charging socket (the green light should be lightning; if there is an orange light or no light at all, it means that the car is not being charged) and the information screen behind the steering wheel (it should indicate that the car is being charged with an indicated time left until fully charged).
Estonia:
Make sure the car is unlocked
Open the charger socket cover, which is located behind the rear door. If the cover does not open, click «Unlock» on the car key.
Charging the vehicle in ‘Eleport’ charging station:
Take the ‘Eleport’ charging card from the sun visor and tap it on the screen
Select either ‘CCS’ or ‘Type 2’ charging option and connect it to the car
Press »start charging» to start the charging process
To make sure the car is charging, check the charging port to see, if there is a green light.
If you contact us by phone, calling from a phone number that you haven’t registered in your CityBee profile, we will verify your identity by asking you to provide your profile or other information known only by you.
As part of this check, we can send a verification code (SMS or e-mail) to the registered phone number or e-mail address, asking you to provide the verification code.
If the verification doesn’t work, we cannot continue providing assistance.
Please note that when calling from the registered phone number some additional identification questions may be asked.
All publicly available information will be provided to any caller without verification.
We process your personal data in accordance with the General Data Protection Regulation (BDAR) and other legal requirements.
In order to provide you with services and administer them, we process your name, contact details, other data required for the use and provision of the services. The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
In order to offer more cars where customers need them the most, the boundaries of certain CityBee parking zones in the vicinity of Kaunas will be changed from 26 April 2024. From that date, you will no longer be able to finish your trip with CityBee in these locations:
Mokslo g., Mastaičiai, Kaunas
A. Smetonos al., Kaunas
Vaidoto g., Kaunas
Didžioji g., Kaunas
Girios g., Kaunas
Domeikava, Kaunas
Rokai, Kaunas
Naujalio g., Kaunas
Plento g., Kaunas
Technikumo g., Kaunas
Sabakalnio g., Rokai, Kaunas
Gamybos g., Kaunas
Garažų g., Kaunas
H. ir O. Minkovskių g., Kaunas
T. Masiulio g., Kaunas
Užtvankos g., Kaunas
Šiaudinės g., Kaunas
We constantly consider customer suggestions on CityBee parking zones, so if you have any comments, please contact our customer service team at info@citybee.lt or via the app.
The BeeChill fee has your back by covering damages in the event of an accident where you’re at fault. Just remember, it’s essential to report the incident to us immediately.
However, there are certain situations where the BeeChill fee won’t cover the damages. These exceptions are outlined in our Terms of Service (section 7.17) and include cases such as:
Failing to report the incident to us;
Driving under the influence of alcohol or drugs;
Violating traffic regulations;
Engaging in intentional or grossly negligent actions.
To make sure you’re protected, the BeeChill fee is applied to each trip as outlined in our our Pricelist. For full details, we encourage you to check out the Terms of Service.
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