Политика конфиденциальности
Политика конфиденциальности CityBee описана в следующем документе:
During long-term reservation (trip package), the sum is charged before the start of the trip and if additional time and/or km is required after the prepayment package ends, the sum for the actual accumulated amount will be deducted during or at the end of the trip.
The money will be deducted from your selected card. If you have money in your CityBee wallet or have accumulated credit, for example for refueling, the funds will be deducted from this amount first. If the amount cannot be deducted, we will ask you to pay it or leave the car.
Open the mobile CityBee app, which You are already signed into, select ,,Menu“ -> ,,Help“.
You will be directed to the Help center, select ,,Live chat“.
When the new live chat conversation will be opened, select the arrow to go back ( < ) at the top left of the page.
Select ,,See previous» and You will see all Your previous conversations in the live chat.
Please note that this service is provided in Lithuania and Estonia.
As in a regular car, you need to turn the key or press a „Start engine“ button.
Important: It does not turn on until you properly put on a seatbelt.
Moreover, the engine is absolutely silent, so you won’t hear it turned on.
Children must be carried in kids’ chairs. CityBee cars have kids’ chairs (you can see whether there is a chair in a selected car by clicking on the car icon on the map or using a filter and selecting the criteria “Cars with kids’ chairs”). Chairs are for older children, i.e. this is a raised seat without a backrest.
Road traffic rules warn that children under the age of 12 and not higher than 150 cm are allowed to sit in the front seat only in special seats adapted to their weight and height.
For safety reasons, CityBee cars only provide a group 2/3 booster cushion for children from 22-36 kg, aged 6 to 12 years, following the law.
The BeeChill fee has your back by covering damages in the event of an accident where you’re at fault. Just remember, it’s essential to report the incident to us immediately.
However, there are certain situations where the BeeChill fee won’t cover the damages. These exceptions are outlined in our Terms of Service (section 7.17) and include cases such as:
Failing to report the incident to us;
Driving under the influence of alcohol or drugs;
Violating traffic regulations;
Engaging in intentional or grossly negligent actions.
To make sure you’re protected, the BeeChill fee is applied to each trip as outlined in our our Pricelist. For full details, we encourage you to check out the Terms of Service.
Please note that this service is provided in Lithuania and Estonia.
Lithuania:
Make sure the car is unlocked.
Take the car keys and find the charging coin (RFID key) attached (there are two coins: one for «IgnitisON» and one for «ElintaCharge»).
In case of charging at the «IgnitisON» charging station or «ElintaCharge» fast charging station:
Approach the charging station, scan the charging token, and choose «Stop Charging» («Sustabdyti»).
Wait a few seconds until the charging process is fully stopped.
Gently unplug the cable from the vehicle and leave it at the charging station.
In case of charging the vehicle at a 2-slot «ElintaCharge» station:
Scan the charging token and wait for a few seconds until the word «Charging» on the station stops lightning.
Wait a few seconds until the charging process is fully stopped.
Gently unplug the cable from the charging station first and then unplug it from the CityBee vehicle.
Don’t leave the cable at the charging station, put the cable back in the car:
• In the case of the VW e-Crafter electric van — under the front center seat
• In the case of a passenger car — to the spare wheel space in the trunk.
If you cannot unplug the cable from the car easily, take the car keys and press the «Unlock» button twice again.
Estonia:
Make sure the car is unlocked
Take the ‘Eleport’ charging card from sun visor
To disconnect the charger in Eleport charging station:
Take the Eleport charging card and tap it on the reader
Press »Stop Charging» (»Lõpeta laadimine») — this process may take up to 30 seconds
Disconnect the charging cable from the car and put it back to the charger
IN LITHUANIA:
During the MyBee car rental period, a subscription to PRO BRO Tunnel Car Wash Midi program is provided twice a month.
IN ESTONIA:
During the Mybee subscription period, you can wash your car 2 times a month at the «Jazz pesulad» car washes listed below.
NB! At the moment, the service is only available in Tallinn, Viimsi and Tartu.
Tallinn
• Kadaka Jazz Pesutänav — Kadaka tee 60, Tallinn
• Peterburi tee Jazz Pesutänav — Peterburi tee 77, Tallinn
• Sõle Jazz Pesutänav — Sõle 25A/1, Tallinn
• Laagri Jazz Pesutänav — Pärnu mnt 453E, Tallinn
• Smuuli Jazz Pesutänav — Punane 43, Tallinn
• Tondi Jazz Pesutänav — A.H. Tammsaare tee 64, Tallinn
• Mustakivi Jazz Pesutänav — Mustakivi tee 15, Tallinn
Viimsi
• Viimsi Jazz Pesutänav — Paadi tee 7, Viimsi
Tartu
• Lõunakeskuse Jazz Pesutänav — Optika tn 22, Tartu
• Kalda Jazz Pesutänav — Kalda tee 43a, Tartu
• Ringtee Jazz Pesutänav — Ringtee 28A, Tartu
The washing service is used on the basis of the car’s registration number, which is identified by the number recognition system in Jazz Pesulad.
To enter the car wash you need to wait operators signal.
NB! Make sure your vehicle’s number plate is readable.
You can change your email address in the mobile app.
Select Menu — My profile — E-mail address — Replace the previous e-mail address with a new one.
You will receive an email at the new address with a confirmation link. You will need to click it to confirm the new email address.
Политика конфиденциальности CityBee описана в следующем документе: