On what basis do you process my personal data?
September 3, 2024
Park the car in ‘CityBee’ zone when you’re finished. All zones are shown on the app map. For more details on parking zones, see our guide here.
Before you hop out, do a quick check:
– Grabbed all your stuff
– Car documents and accessories still in the car
– Key back where you found it (or somewhere the next person will easily spot it)
– Windows and sunroof closed
Then just open your active trip in the app, hit ‘End trip’, and confirm. Make sure the doors actually lock. You’ll get a confirmation.
Left something behind?
No worries. You can unlock the car once for free to grab your things. Find out more about retrieving lost items here.
If you want to change your phone number in the CityBee app, please follow these steps:
Menu > My profile > Phone number. Specify the new phone number and enter the verification code, which you will receive as an SMS to the new phone number.
If you want to change the phone number registered in the CityBee app, but cannot access your profile in the app, please send us a request by e-mail, using the e-mail address you specified in your CityBee profile, and indicate your new phone number. We will change it upon request.
If you are unable to access the email inbox associated with your account, kindly get in touch with our customer support team for further assistance.
Attention! To protect Your account and to prevent fraud, while changing the phone number, we will remove Your driver‘s license and all Your attached payment cards. Add Your driver‘s license and payment card and You will be able to use the services again.
Email for contacting (for Citybee Lithuania customers): info@citybee.lt;
Email for contacting (for Citybee Latvia customers): info@citybee.lv;
Email for contacting (for Citybee Estonia customers): info@citybee.ee.
During your CityBee subscription period, you can choose between using a subscription plan trip or purchasing a pre-paid trip package for a longer route at the start of each trip. The pay-as-you-go pricing will automatically apply only if you exceed the allocated kilometers and/or minutes for the subscription plan or the additionally purchased package.
To subscribe to CityBee, open the CityBee app and go to the ‘Subscription’ section. Choose the plan that best suits you from the available options. The plan cost will be automatically charged to the payment card linked to your CityBee account. Once the payment is successful, you’ll receive a confirmation email. The purchased plan will be activated immediately and will be valid for 30 days.
You probably already have a CityBee account linked to this email but it has a different phone number. Contact us by e-mail or by phone and we will help you solve this issue.
You can contact Lithuania team via info@citybee.lt or by phone +37070077084;
You can contact Latvia team via info@citybee.lv or by phone +371 27265460;
You can contact Estonia team via info@citybee.ee or by phone +372 600 0160.
The subscription is ideal for anyone who regularly takes shorter trips (up to 5 km and 15 minutes) in the city with CityBee. Whether it’s just a few times or several trips a month, choose a subscription plan that fits your travel needs, save money, and enjoy additional benefits. However, if you typically take longer trips, we recommend selecting from a variety of trip packages that offer more cost-effective options for longer routes.
The plan is activated on the day of purchase. You will receive an email notification confirming the activation immediately after the purchase.
If the car gets dirty during a long-term rental in Lithuania, we offer several options:
Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.
If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.
If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.
September 3, 2024