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‘CityBee’ zones shown on the app map indicate where you can start, pause, or end your trip. Always follow local traffic and parking rules, and avoid restricted areas such as ‘No Parking’, ‘Reserved’, or private spaces.
Please do not leave ‘CityBee’ cars in underground or multi-story car parks, private driveways, lawns, or areas with time-regulated parking.
Important: parking zones are different for passenger, van, and electric van vehicles.
Zone Types and How They Work
Transparent (light) areas are the main ‘CityBee’ zones. Here, you can freely end your trip or park temporarily free of charges as long as you follow parking rules and don’t use disabled, reserved, or private spots. If you park in a private paid lot such as Citypark, Unipark, Europark (unless stated otherwise), you are responsible for the parking fee.
Yellow zones may include an extra fee or a discount when starting or ending a trip, depending on the zone. Tap the yellow zone or (€) icon in the app to view details.
Grey (dark) zones are areas where trips cannot be ended. You can drive through them or park temporarily, but if you do, you’ll need to pay any parking fees yourself.
If you want to finish your trip, you must move to a transparent or yellow zone.
Private or Paid Parking Lots
Parking in private paid lots is allowed unless stated otherwise, but you will need to cover the parking cost yourself.
Country-Specific Parking Rules
Lithuania: You can park the car in public city parking free of charge if it’s a ‘CityBee’ permitted zone displayed in the app. Be aware of private parking exceptions and traffic rules described above. You can find parking zones in Vilnius, Kaunas, Klaipėda, Palanga, Kretinga, Gargždai, Jonava and Rukla.
Latvia: You can freely park the car in public city spaces in Riga, Jūrmala (no need to buy entry pass), Liepāja, Ventspils and Ādaži. If the car is parked in a private paid parking lot (e.g., Citypark, Europark), except for these exceptions, the driver covers the parking fee themselves. Riga City Parking zones, except for Zone R, are free of charge for ‘CityBee’ users.
Estonia: Parking is free in public city spaces (except Old Town) and in selected Europark private car parks. If you park in a private paid lot, you must pay for parking yourself.
Travelling Between Cities and Countries
❗ You’re welcome to take a CityBee car across the Baltics (Lithuania, Latvia, Estonia) and finish your trip in any CityBee zone you see in the app. Just keep in mind that a €69 cross-border fee applies when a trip starts in Latvia or Estonia and ends in Lithuania.
More information about the reason for this additional fee can be found here.
If you end the trip in Latvia or Estonia, no additional fees will be charged.
Van drivers should note that in some cases, road vignettes or passes may need to be purchased separately, depending on local regulations.
Before You End Your Trip
1. Open the ‘CityBee’ app, click ‘Reservation’ and check your current zone.
2. Ensure you are in a transparent or yellow zone.
3. Review any applicable fee or discount in the app.
4. Confirm you are parked correctly according to traffic and parking rules.
5. Avoid grey zones, restricted areas, or private driveways.
If you refuel at a station other than Circle K, we’ll refund the cost of the fuel. To request a refund, make sure to save the receipt and follow the process described here.
Please note that we cannot process receipts older than 3 months.
During the process of drivers license approval, sometimes the system will ask you to join a video call.
You will receive a link to this call via SMS and e-mail. After receiving this link, please click on it and join the video call during these hours – 8:00-00:00.
If you do not join the video call within 7 days, the driver’s license will not be successfully approved.
Please note that this service is provided in Lithuania and Estonia.
Every single CityBee electric vehicle has a different mileage which also heavily depends on the current season (i.e. the mileage is increased when the temperature is +15°C rather than when it’s -10°C):
Volkswagen e-Crafter: warm Summer – 130 km, cold winter – <85 km;
Peugeot e-2008: warm summer in the city ~300 km, out of the city ~220 km; cold winter in the city ~200 km, out of the city ~160 km.
Fiat 500e: warm summer in the city – 240km, out of the city – 180km, cold winter in the city – 190km, out of the city – 140km
For exact mileage, please take a look at the vehicle’s computer screen after having driven it for at least 5 km.
You can submit your request for the exercise of your rights (as far as your Account is concerned) to us in the following ways:
submitting a request at e-mail info@citybee.lt; info@citybee.lv; info@citybee.ee, from email that is registered in your CityBee account that you want to delete;
submitting a request by e-mail at info@citybee.lt; info@citybee.lv; info@citybee.ee, signed with qualified e-signature (e.g. by use of Smart-ID or M-signature);
In the CityBee app, by selecting Menu -> My profile -> Delete my account.
Please note that this service is provided in Lithuania and Estonia.
Lithuania:
Make sure the car is unlocked.
Take the car keys and find the charging coin (RFID key) attached (there are two coins: one for “IgnitisON” and one for “ElintaCharge”).

In case of charging at the “IgnitisON” charging station or “ElintaCharge” fast charging station:
Approach the charging station, scan the charging token, and choose “Stop Charging” (“Sustabdyti”).


Wait a few seconds until the charging process is fully stopped.
Gently unplug the cable from the vehicle and leave it at the charging station.

In case of charging the vehicle at a 2-slot “ElintaCharge” station:
Scan the charging token and wait for a few seconds until the word “Charging” on the station stops lightning.

Wait a few seconds until the charging process is fully stopped.
Gently unplug the cable from the charging station first and then unplug it from the CityBee vehicle.


Don’t leave the cable at the charging station, put the cable back in the car:
• In the case of the VW e-Crafter electric van – under the front center seat


• In the case of a passenger car – to the spare wheel space in the trunk.

If you cannot unplug the cable from the car easily, take the car keys and press the “Unlock” button twice again.
Estonia:
Make sure the car is unlocked
Take the ‘Eleport’ charging card from sun visor

To disconnect the charger in Eleport charging station:
Take the Eleport charging card and tap it on the reader

Press ”Stop Charging” (”Lõpeta laadimine”) – this process may take up to 30 seconds

Disconnect the charging cable from the car and put it back to the charger

With a CityBee subscription, you can drive any CityBee passenger car in Lithuania, except for cargo vehicles.
In the CityBee app, parking zones marked in yellow usually have a drop-off and/or pick-up fee for CityBee cars. This fee does not apply to trips made under the CityBee subscription. The drop-off fee in the yellow CityBee zone is not charged even if the trip starts under the subscription plan but ends with the pay-as-you-go pricing due to exceeding the allocated kilometers and/or minutes in the subscription plan.
When purchasing additional trips, i.e., trip packages, during the subscription period, the CityBee drop-off and/or pick-up fee waiver in the yellow zone does not apply for the package trips.
For more information on CityBee parking zones, click here.
Replacement car
Avoid additional worries and complications.