First, you have to apply for a business profile. You can do so by filling out the business application form. The form can be found here – LT, LV, EE. We promise to get back to you within 24 hours.
Once the contract is signed, we will provide you with access to the self-service center, which allows you to manage your employees, add or remove users, view travel reports, and monthly invoices.
To start using our services, you would first have to add a payment card to your company profile. This can be done using our self-service center. Payments can be made with the linked payment card or by topping up the CityBee virtual business wallet.
Then simply download the app, complete the registration process by adding your driver’s license, and you are good to go. Select the car you would like to rent and start using CityBee services.
In the beginning of the new month, we will send you an invoice that will include all of the previous month trips.
Unfortunately, there is no such possibility. The service is available 24/7.
If you find a CityBee car dirty or damaged (if the damage is not marked with an orange sticker “Reported”), please report the damage in the app by pressing the Report a problem button during an active reservation. If you report it through the CityBee app, you do not need to send photos of the damage through other channels.
At least one payment card must be linked to a CityBee account. You can link more than one payment card and choose from which card you will be billed for services before each trip. It is important that the card type is VISA or MasterCard and that the secure internet shopping function is activated.
How do I activate the secure internet shopping function?
1. SEB: Log in to your internet bank and look for “Accounts and Cards” -> “Card List” in the menu bar at the top. You’ll see all of your cards that can be registered with the secure internet shopping programme. Next to the desired card in the options below, click on “Online Billing” and click “Enable”.
2. Swedbank: Log in to your internet bank and look for “Cards” -> “Secure internet shopping” in the menu bar on the left. You’ll see all of your cards that can be registered with the secure internet shopping programme. Select the desired card next to the note “Online Billing” and click “Enable”.
3. Šiaulių Bankas: Log in to your Internet bank and in the menu on the left, select “Cards” -> “Secure payment” -> select the payment card for which you want to activate the secure internet shopping and click “Register” -> enter the requested data and confirm it by pressing the “Enter and Sign” button -> soon the status of the card will change to “Registered”.
4. Luminor bank: Log in to your Internet bank and in the menu, select the item “Payment cards” -> select the payment card for which you want to activate the secure internet shopping and in the opened window click “Secure shopping service settings” -> select the “Order service” button -> enter the requested data, which the bank will show you later during the purchase -> click “Order service”.
5. Citadele bank: No additional activation of the secure internet shopping is required.
The areas highlighted on the map of the CityBee application are parking areas where cars can be picked up and must be parked at the end of the trip (only, of course, without violating traffic rules: without parking the car in places marked “Reserved” or “No parking”. Also, please do not leave CityBee cars in underground, multi-store parking lots, private driveways, prohibited parking zone regulated by time or on the lawn.
Green zone
You can always leave your Bee here if you follow the traffic rules, and do not park in disabled, reserved areas, apartment associations and special permit areas. If the car is parked in a private paid parking lot (e.g. Citypark, Europark minus these exceptions), the driver pays for the parking lot himself.
Important – green areas for cars, cargo, and electric cars are different.
Yellow zone
Leaving or picking a Bee up here might incur an extra fee or discount for the trip. Please note that the conditions differ for each area. Click on the desired area to see them.
Red zone
It is not permitted to leave your Bee here. Ending the trip in the prohibited areas might result in a fine. Areas not separated by color are also not CityBee areas and Bees cannot be left in them. Bees must return to the beehive.
With CityBee cars you can also travel between cities and towns (including vans but in some cases van drivers have to buy their own vignettes and pay for the roads themselves*).
Parking in the city parking lots in Lithuania (Vilnius, Kaunas, Gargzdai, Klaipeda, Palanga, Kretinga, Neringa) is free of charge only in CityBee zones (indicated in the mobile application).
Parking in the city parking lots in Latvia – Riga (except Rīga Satiksme R zone in Old Riga), Jūrmala, Liepāja, Ventspils, Jelgava, Ogre, Sigulda, Olaine, Ķekava and Ādaži – is free of charge.
Parking in the city parking lots in Estonia (Tallinn) is free of charge in the city’s parking spaces (except Old Town) and in selected private car parks (https://help.citybee.tech/et/articles/5598752-millistes-tasulistes-citybee-tsoonides-saan -parkida) as well as in other cities marked on the CityBee map.
If the car is parked in a private paid parking lot (with the exceptions mentioned above), the driver pays the parking fee independently.
You can travel between Baltic countries: Lithuania, Latvia and Estonia, but for leaving car in other country you will be charged 79 euros.
* You can find all toll roads in Lithuania here. and purchase the vignette here.
In Latvia vignettes are included in the price and drivers don’t have to buy it.
In Estonia You have to buy a vignette if the vehicle weighs more than 3500kg.
You can purchase the vignette here.
Only the company account administrator has access to the company’s invoices and trip reports. This information can be found in the self-service center. Log in to the Citybee self-service center and press the “Invoices” button at the top left corner.
Issued discount coupons are valid for 3 months from the date of issue. The exact date of validity of the discount coupon is indicated in “CityBee ON” section in CityBee application.
All CityBee cars are covered by compulsory Civil Liability Insurance, so you do not need to worry about the insurance. The car is equipped with an insurer-compliant, satellite-linked security system that will protect CityBee from possible theft.
In the event of a car accident where you are not the culprit (for example, a person who has violated the road traffic regulations hits your car), the insurance will cover the incurred losses and you will not have to pay anything extra.
If you drive a CityBee car and get in a car accident where you are the culprit, you will be subject to financial liability of up to €600. If the damage caused to the car is more than €600, the CityBee customer only needs to pay the maximum amount of financial liability of €600, even when the losses incurred are higher.
In case Porsche Taycan is damaged in a traffic accident through your fault, you will compensate us for the damages suffered due to the traffic accident, if you are between 25 and 30 years old, up to €15000, if you are 30 years and older – up to €5000, in the case a reduced financial responsibility was purchase in the Mobile App – an amount not exceeding €1000.
In case of non-insured events (for example, if you drive under influence, recklessly, etc.) you will have to pay the full amount for the damage caused.
Link to the law governing the CMTPLI in Lithuania;
Link to the law governing the CMTPLI in Latvia;
Link to the law governing the CMTPLI in Estonia.
