Business clients

Change of phone number

If you want to change your phone number in the CityBee app, please follow these steps:

Menu > My profile > Phone number. Specify the new phone number and enter the verification code, which you will receive as an SMS to the new phone number.

If you want to change the phone number registered in the CityBee app, but cannot access your profile in the app, please send us a request by e-mail, using the e-mail address you specified in your CityBee profile, and indicate your new phone number. We will change it upon request.

If you are unable to access the email inbox associated with your account, kindly get in touch with our customer support team for further assistance.

Attention! To protect Your account and to prevent fraud, while changing the phone number, we will remove Your driver‘s license and all Your attached payment cards. Add Your driver‘s license and payment card and You will be able to use the services again.

Email for contacting (for Citybee Lithuania customers): info@citybee.lt;

Email for contacting (for Citybee Latvia customers): info@citybee.lv;

Email for contacting (for Citybee Estonia customers): info@citybee.ee.

What should I do if a car runs out of windshield washer fluid or oil?

Change of password

To change the CityBee self-service password, click on “I forgot/want to change my password” on the website . Once you’ve done that, enter your email address linked with your CityBee account in the box that appears. An email will be sent to your inbox with instructions explaining how to change your password.

Lithuania self – service: https://selfservice.citybee.lt/#/login;

Latvia self-service: https://selfservice.citybee.lv/;

Estonia self-service: https://selfservice.citybee.ee/.

Change of e-mail address

What is the BeeChill fee?

Bee Chill – we’ve got your back! If you happen to have an accident and accidentally damage the vehicle, don’t stress – we’ve got you covered. Just be sure to notify us right away, and we’ll take care of the rest.

The BeeChill is a financial responsibility fee is applied to all ‘Pay as You Go’ trips, and it’s already included in the price of trip packages or trips made with a subscription plan. You can see the fee in the app before you start your trip.

This fee is designed to cover any damage to the car that may occur due to an accident where you’re at fault, except for certain situations, such as failure to report the incident to us, causing the accident while under the influence of alcohol, violating traffic regulations, etc.

For more details on your liability and any exceptions, be sure to check out our Terms of Service.

Account deletion

You can submit your request for the exercise of your rights (as far as your Account is concerned) to us in the following ways:

submitting a request at e-mail info@citybee.lt; info@citybee.lv; info@citybee.ee, from email that is registered in your CityBee account that you want to delete;

submitting a request by e-mail at info@citybee.lt; info@citybee.lv; info@citybee.ee, signed with qualified e-signature (e.g. by use of Smart-ID or M-signature);
In the CityBee app, by selecting Menu -> My profile -> Delete my account.

Failure to Comply with Speed Limit Notification

At CityBee, we prioritize safety, both for our drivers and everyone on the road. If you happen to exceed the speed limit, we’ll call you or send you a notification to remind you to slow down.

However, if after receiving this notification you continue to exceed the speed limit, a fine specified in our Pricelist will be applied. This fine serves as a reminder to follow the rules of the road and keep your driving safe.

By respecting speed limits, you’re not only avoiding fines but also contributing to a safer experience for everyone. Let’s keep it safe and smooth on the roads!

Extra fees

There is no registration or account creation fee – you pay for the time of using the vehicle and kilometers. Detailed price information is available on the “Pricing” page, and additional fees and penalties are set out below in this Pricelist.

We strongly urge you to use CityBee cars responsibly and leave them in good order. However, additional fees may apply if you fail to comply with the Terms and Conditions of the agreement or use of the services.

Prices are available on the web pages:

LT – https://citybee.lt/en/pricing/;

LV – https://citybee.lv/en/pricing/;

EE – https://citybee.ee/en/pricing/.

The Terms discuss fines and conditions, principles and procedure of imposing them, whereas specific types of fines and their specific amounts are indicated in the Pricelist, which can be periodically updated. In any case, the User must get familiar with the Pricelist in the App, applicable to each reservation and currently valid before they confirm each reservation.

Please be aware that driving Cargo vehicles on motor highways requires payment. Drivers must either pay a user toll or present a document confirming toll payment, such as a vignette, in paper or electronic form. For more information about vignettes in Lithuania, and Estonia, please visit: Road taxes.

When driving within the borders of Latvia, vignettes are included in the price and drivers do not have to purchase them. If the trip is planned outside Latvia and the state border will be crossed, the driver must purchase a vignette.

Minimum trip price is the minimum amount payable for the services, which is deducted from the Payment account after unlocking the car or extending the reservation (if the minimum amount is exceeded, the remaining amount due is debited no later than at the end of the trip, and if the minimum amount is not reached – the difference is not returned). The minimum trip price (its size) for each car is indicated in the App.

Additional fees

The BeeChill Fee is a small financial protection fee applied to all Pay as-You Go trips, and it’s already included in the price of trip packages – you can easily see the fee in the app before you start your trip.
Fee for leaving the vehicle in another state (in a zone permitted by CityBee) – 39 EUR
Parking Zone fee – a fee the amount of which is provided for on the App is charged for returning or collecting the Vehicle from the Parking Zone territories marked and shown on the App.
Administrative fee in case of a violation of the Road Traffic Regulations and related events – EUR 10

In cases provided for in the Terms, you will also have to cover costs incurred by us in connection with damage caused by you or administration of your debt.

Fines and damages

If you or other persons, for whom you make it possible to use our vehicles, do not follow the Terms, the following fines may be imposed on you, which are deemed our liquidated damages:

For allowing other persons to use the Account and (or) to drive, control or otherwise use the vehicle – EUR 700
For leaving a vehicle (i.e., ending the trip) not in CityBee zones marked in the App (the fine is also applied in cases where the trip is terminated on our initiative after applying for temporary protection measures): – EUR 300
For loss of the vehicle starting keys – EUR 120 You must also compensate for all costs of purchasing and programming the keys.
For smoking inside the vehicle – EUR 70
For fuel misappropriation or misuse of the fuel card – EUR 500 (in case of fuel misappropriation you will pay a fine, plus will compensate for the value of the misappropriated fuel)
For dangerous, reckless or careless driving – EUR 500
For driving under the influence of alcohol (above 0.00 per mille), narcotic substances and other substances affecting mental state (or when you consumed alcohol or used other intoxicating substances after the traffic accident before its circumstances were established, or avoided undergoing a blood alcohol or intoxication test (blood alcohol content or intoxication is understood as defined in legal acts). You must pay us the fine of the indicated amount for driving under the influence of alcohol (above 0.00 per mille), narcotic substances and other substances affecting mental state also in those cases when you transferred the Vehicle or otherwise made it possible for another person to drive it when he was under the influence of alcohol (above 0.00 per mille), narcotic substances and other substances affecting mental state, or when such a person avoided undergoing a blood alcohol or intoxication test – EUR 2000
For leaving a vehicle (i.e., ending the trip) in such a condition where it cannot be used for further trips (e.g., the vehicle is left in a private lot or a paid parking lot, from which it is not possible to leave without paying for parking.) – EUR 70
For leaving the vehicle (i.e., ending the trip) without leaving the key in the vehicle, if within 2 hours from informing you about the collection of the key, the key is not returned – 70 EUR
For soiling of the vehicle, which requires additionally cleaning (including dry cleaning) – 100€

For failure to comply with our order not to exceed the permitted speed limit when you, after receiving a notification from us, continue to exceed the speed limit – 150€

Fee applicable in Lithuania, Fee for leaving a car in an unauthorized place (when the car is towed to a storage area) – 200€

However, if the vehicle is damaged during a traffic accident caused by you (or another person for whom you made it possible to use our vehicle) in a non-sober state, participating in sports competitions, or otherwise violating the Terms, you will have to compensate us for damages in full. See the Terms.

About other cases of damages, see the Terms.