Business clients
CityBee general terms and conditions are described in the following document:
To sign up, you need to download the CityBee app to your smart iOS or Android phone.
To register, enter the requested personal data and a valid telephone number to verify signing up.
The final step is to link a payment card to your CityBee account.
If you want to use a car-sharing service, you must confirm your driving license’s validity. You can do it just in a few minutes by following the instructions in the app!
CityBee cars are new and in good technical condition. However, if your car does not start or breaks down (if you hear a strange sound, a red indicator lights on the dashboard or there are other signs of breakdown), please contact us by phone:
CityBee Lithuania contacts: +37070077084, info@citybee.lt;
CityBee Latvia contacts: +371 27265460, info@citybee.lv ;
CityBee Estonia contacts: +372 600 0160, info@citybee.ee.
Our task is to provide the services you need as soon as possible and smoothly so that any breakdown on the road will cause the least inconvenience and you will be able to continue your trip as soon as possible. No matter where in the city you are, we will quickly make conditions to continue your trip and you will get a compensation.
To change the CityBee self-service password, click on “I forgot/want to change my password” on the website . Once you’ve done that, enter your email address linked with your CityBee account in the box that appears. An email will be sent to your inbox with instructions explaining how to change your password.
Lithuania self – service: https://selfservice.citybee.lt/#/login;
Latvia self-service: https://selfservice.citybee.lv/;
Estonia self-service: https://selfservice.citybee.ee/.
If the car gets dirty during a long-term rental in Lithuania, we offer several options:
Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.
If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.
If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.
CityBee wallet is a virtual payment method which can be used to pay for CityBee services. You can find your CityBee wallet in the app by clicking Menu -> Payments.
CityBee wallet cannot be topped up, but the balance will be used automatically.
When reserving a car, you have two options:
· Choose a car, click on “Reserve,” and you will get a free 15-minute reservation, giving you access to the car for unlocking
· If you do not unlock the car within this 15-minute window, your reservation will automatically end unless you choose to pay for an extension.
If 15 minutes isn’t enough, you can extend your reservation for longer periods, but keep in mind:
· You can easily extend your reservation through the app after you’ve booked the car. Just click on Reservation and then select Extend.
· After the 15 minutes expire, the paid reservation time will begin. The cost per reserved minute is the same as the cost per minute when driving the car;
· You can extend the reservation for up to 24 hours;
· If you do not unlock the car by selecting “Unlock” in the app, the reservation will automatically end, and you will be charged for the time the reservation was active.
You can cancel a paid reservation at any time, and you will only be charged for the time used.
Once you’ve reached the car, click “Unlock” in the app. The car will unlock, and the keys will be inside the vehicle.
If you encounter any issues while trying to unlock the car using the app, please contact us by phone, and our 24-hour Beehive Assistance Center will be happy to help:
Contacts in Lithuania: +370 70077084;
Contacts in Latvia: +371 272 65460;
Contacts in Estonia: +372 600 0160.
Currently, CityBee offers a long-term car rental, and any car from the CityBee car park can be rented. Usage is no different from short-term CityBee rent service, and all the offered benefits (insurance, fuel, washing) remain.
How long can a person use a car?
The maximum length of a reservation is 28 days. If you wish to continue using CityBee service longer, just purchase another package or continue the trip with the “pay as you go” option and we will take the necessary steps to issue a monthly invoice for your ongoing trip.
What is the amount of time you will be charged for a trip when an individual uses the car?
During long-term reservation (trip package), the sum is charged before the start of the trip and if additional time and/or km is required after the prepayment package ends, the sum for the actual accumulated amount will be deducted during or at the end of the trip.
The money will be deducted from your selected card. If you have money in your CityBee wallet or have accumulated credit, for example for refueling, the funds will be deducted from this amount first. If the amount cannot be deducted, we will ask you to pay it or leave the car.
How to order a car with delivery?
Fill out the order form – at least 12 hours before the delivery of the car.
We will contact you after receiving the order.
When choosing 1d+50km and 1d+75km prepaid packages, the delivery fee will be 8.99 eur. If you choose a larger prepaid package, delivery will be free.
The cost of the selected prepaid package will be applied in the first minute.
Only passenger cars can be ordered. Van delivery is not possible.
The service cannot be canceled if there are 3 hours or less left until the scheduled delivery. If the service is canceled within this time period, the selected prepaid package will be charged.
With which CityBee tariff can I order a car with delivery?
You can order a car only by choosing one of the prepaid packages, which are at least 24 hours. The pre-paid package fee for the car will be applied at the time it is delivered and its booking starts. If you drive more kilometers or a longer period of time than in the selected prepaid package, an additional fee will be applied according to the “Pay as you go” tariff.
Why order a car with delivery?
Order a car and be worry-free! You won’t have to worry about whether the CityBee car will be nearby at the desired time, what model the car will be, whether it will be clean, whether it will be in perfect technical condition – we will take care of all this before delivery!
Important:
Car with delivery is available in LV and EE countries only.
When ordering a car with delivery, the car includes fuel, insurance, the possibility to use the Riga Traffic parking lot free of charge, cleanliness and technical service.
In case of additional conditions during delivery, information about its necessity must be provided in the comment.
CityBee general terms and conditions are described in the following document: