Candidate privacy policy
CityBee candidate privacy policy is described in the following document:
The minimum trip price is the smallest amount payable for our services, deducted from your payment account once you unlock the car or extend your reservation. If your trip cost exceeds the minimum, the remaining amount will be charged by the end of the trip. However, if the total is less than the minimum, the difference won’t be refunded.
You’ll find the minimum trip price for each car listed in the app.
Please note that discounts do not apply to the minimum trip price.
The CityBee subscription is a test service. We are constantly looking for new ways to help our customers travel more affordably and conveniently. In planning the CityBee subscription, we considered the needs of our most active customers and decided to offer plans for the most common types of city trips, allowing customers to enjoy cost-effective travel without worrying about time. We will periodically evaluate the service’s activity and improve it as needed. All customer feedback and expectations are highly appreciated. If you have any comments, please reach out to info@citybee.lt.
CityBee reserves the right to change the terms of the CityBee subscription at any time.
Children must be carried in kids’ chairs. CityBee cars have kids’ chairs (you can see whether there is a chair in a selected car by clicking on the car icon on the map or using a filter and selecting the criteria “Cars with kids’ chairs”). Chairs are for older children, i.e. this is a raised seat without a backrest.
Road traffic rules warn that children under the age of 12 and not higher than 150 cm are allowed to sit in the front seat only in special seats adapted to their weight and height.
For safety reasons, CityBee cars only provide a group 2/3 booster cushion for children from 22-36 kg, aged 6 to 12 years, following the law.
You will receive an email notification after each trip made with your CityBee subscription plan, informing you of the plan’s expiration date. You can also check the expiration date in the CityBee app under the ‘Subscription’ section.
When you refill a bee with a fuel level less than 25% volume of the tank capacity, a 2 EUR discount will be added to your account for future trips.
ATTENTION! Discount for refueling the car is applied only when the fuel drops to 1/4 volume of the tank capacity and you need to fill a full tank. The discount is given just once during your trip.
The discount will be added to your account within about an hour after the refueling!
How to refuel: https://intercom.help/citybee/en/articles/4890184-do-you-need-to-pay-for-the-fuel.
A minimum fee will still be charged if the trip is less than it. Discounts will be applied after that.
Thank you for taking care of our bee!
If the car gets dirty during a long-term rental in Lithuania, we offer several options:
Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.
If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.
If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.
The areas highlighted on the map of the ‘CityBee’ application are parking areas where cars can be picked up and must be parked at the end of the trip (only, of course, without violating traffic rules: without parking the car in places marked “Reserved” or “No parking”). Also, please do not leave ‘CityBee’ cars in underground, multi-store parking lots, private driveways, prohibited parking zone regulated by time or on the lawn.
Green zone
You can always leave your Bee here if you follow the traffic rules, and do not park in disabled, reserved areas, apartment associations and special permit areas. If the car is parked in a private paid parking lot (e.g. Citypark, Europark minus these exceptions), the driver pays for the parking lot himself. Important – green areas for cars, cargo, and electric cars are different.
Yellow zone
Leaving or picking a Bee up here might incur an extra fee or discount for the trip. Please note that the conditions may differ for each area. Click on the desired area to see them. If there is no € symbol on your desired zone, please see the next closest € symbol and press on it – that will be the cost for parking in this zone or receiving a discount from this zone.
Red zone
Ending your trip is prohibited in the red areas. If you make any stops in the red area, you need to pay for parking fees yourself. It is not possible to do so in private or underground parking lots.
With CityBee cars you can also travel between cities and towns (including vans but in some cases van drivers have to buy their own vignettes and pay for the roads themselves*).
Parking in the city parking lots in Lithuania (Vilnius, Kaunas, Klaipėda, Palanga, Kretinga, Gargždai, Marijampolė) is free of charge only in CityBee zones (indicated in the mobile application).
Parking in the city parking lots in Latvia – Riga (except Rīga Satiksme R zone in Old Riga) Jūrmala, Liepāja, Ventspils and Ādaži– is free of charge. CityBee users do not need to purchase a Jūrmala entry pass.
Parking in the city parking lots in Estonia (Tallinn and Tartu) is free of charge in the city’s parking spaces (except Old Town) and in selected private car parks (https://help.citybee.tech/et/articles/5598752-millistes-tasulistes-citybee-tsoonides-saan -parkida) as well as in other cities marked on the CityBee map.
If the car is parked in a private paid parking lot (with the exceptions mentioned above), the driver pays the parking fee independently.
You can travel between Baltic countries: Lithuania, Latvia and Estonia without any additional fees.
* You can find all toll roads in Lithuania here. and purchase the vignette here.
In Latvia vignettes are included in the price and drivers don’t have to buy it.
In Estonia You have to buy a vignette if the vehicle weighs more than 3500kg.
You can purchase the vignette here.
All van drivers (except the ones who drive fully electric vans) have to purchase vignettes themselves and pay driving charges if they drive on toll roads.
You can find all toll roads in Lithuania here: https://lakd.lrv.lt/lt/keliu-mokesciai-ir-rinkliavos/naudotojo-mokestis/apmokestinti-keliai.
You can purchase the vignette here: https://pirkti.keliumokestis.lt/purchase/cart.xhtml.
In Latvia vignettes are included in the price and drivers don’t have to buy it.
In Estonia You have to buy vignette if the vehicle weights more than 3500kg.
You can purchase the vignette here: https://www.teetasu.ee/
CityBee candidate privacy policy is described in the following document: