How can I check the remaining trips on my CityBee subscription plan?

Do you pass on my personal data to third parties? Who processes my data? In which countries is my data processed?

We rely on other legal entities in the provision of our services (data centres, document, photo verification, administration, payment, audit, accounting, legal and advisory services, debt collection, mobile app usage analysis and statistics monitoring, direct marketing, email, SMS, payment intermediaries, etc.)

In all cases, we ensure that third parties providing services comply with our obligations of confidentiality and proper protection of personal data.

If necessary, your personal data may be provided to state and municipal authorities in accordance with applicable legislation and / or our legitimate interests.

After an accident involving a CityBee car used on your behalf, your data is transferred to insurance companies and, if necessary, to other parties involved in the accident.

CityBee also has the right and, in certain cases, the obligation to pass on information about road traffic offences committed by customers (e.g., speeding, drunk-driving) to the responsible authorities (e.g., the Police).

The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

How does a long-term car reservation for legal entities work?

CityBee currently offers long-term car rentals.

It can be any car from the CityBee fleet. Use is no different from a short-term CityBee rental, and all the benefits offered (insurance, fuel, washing) remain as well. When renting a car (s) for a longer period, we can offer having a private fleet (or car) that operates in the exact same manner as a regular CityBee service. Employees who have access to CityBee on behalf of the company would be able to reserve, unlock, and use cars the usual way. In such a case, the said cars would not be visible to our other users but the employees could easily share them. The rental of the car (s) would be invoiced in the same manner as in the second case.

Car rental rates CityBee Lithuania;

Car rental rates CityBee Latvia;

Car rental rates CityBee Estonia.

Citybee car from the Airport

Change of e-mail address

Refund

In the event that you have spent your personal funds, for example, to refuel the CityBee vehicle or have purchased window fluid, CityBee will return them to you if you perform the following actions:

Write to info@citybee.lv
Send a photo with a receipt from a gas station
Briefly explain the reason why you had to use your own funds
Fill out the refund form and send it back

CityBee will return the funds to your personal account within a week.

Important:

Currently, CityBee does not have the option to return the spent funds by adding them to your CityBee profile, but only to your personal bank account.

Please note that the bank account to which the funds are to be returned must match the name of the CityBee profile owner to whom the reservation was made.

Payment card registry

At least one payment card must be linked to a CityBee account. You can link more than one payment card and choose from which card you will be billed for services before each trip. It is important that the card type is VISA or MasterCard and that the secure internet shopping function is activated.

How do I activate the secure internet shopping function?

1. SEB: Log in to your internet bank and look for “Accounts and Cards” -> “Card List” in the menu bar at the top. You’ll see all of your cards that can be registered with the secure internet shopping programme. Next to the desired card in the options below, click on “Online Billing” and click “Enable”.

2. Swedbank: Log in to your internet bank and look for “Cards” -> “Secure internet shopping” in the menu bar on the left. You’ll see all of your cards that can be registered with the secure internet shopping programme. Select the desired card next to the note “Online Billing” and click “Enable”.

3. Šiaulių Bankas: Log in to your Internet bank and in the menu on the left, select “Cards” -> “Secure payment” -> select the payment card for which you want to activate the secure internet shopping and click “Register” -> enter the requested data and confirm it by pressing the “Enter and Sign” button -> soon the status of the card will change to “Registered”.

4. Luminor bank: Log in to your Internet bank and in the menu, select the item “Payment cards” -> select the payment card for which you want to activate the secure internet shopping and in the opened window click “Secure shopping service settings” -> select the “Order service” button -> enter the requested data, which the bank will show you later during the purchase -> click “Order service”.

5. Danske bank: No additional activation of the secure internet shopping is required.

6. Citadele bank: No additional activation of the secure internet shopping is required.

Drivers license verification video call

During the process of drivers license approval, sometimes the system will ask you to join a video call.

You will receive a link to this call via SMS and e-mail. After receiving this link, please click on it and join the video call during these hours – 8:00-00:00.

If you do not join the video call within 7 days, the driver’s license will not be successfully approved.

About Us

A new approach to mobility

CityBee aims to create a cleaner and more open city. How? One CityBee car that can be shared can replace up to 12 private cars that most of the time stand still and fill neighborhoods and streets.

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Some metrics

3 Baltic States

And more than 10 cities including Vilnius, Riga and Tallinn!

More than 1,300 cars

And all of them come to fleet brand new of which almost 40% are hybrids!

More than 3 million trips!

Over 400,000 users all over Lithuania!

History

2012

CityBee becomes operational

There are 50 Fiat 500 bees in Vilnius for city trips.

2016

We are expanding to Kaunas

The car can be picked up in Vilnius and left in Kaunas or vice versa.

2017

We are expanding to the seaside

We operate in Klaipeda, Palanga, Neringa, Kretinga and Gargždai!

2018

We are expanding to Poland

We operate in Warsaw, Gdansk, Krakow, Wroclaw, Poznan and other cities.

2019

Scooters!

We delight customers in Lithuania, Spain and Poland throughout the season.

We are expanding to Latvia and Estonia

We operate in cities such as Riga, Tallinn, Liepaja and Tartu!

2020

Do widzenia

We are temporarily suspending operations in Poland.

2021

Bzz

Electric cars join the hive!

2012

CityBee becomes operational

There are 50 Fiat 500 bees in Vilnius for city trips.

2016

We are expanding to Kaunas

The car can be picked up in Vilnius and left in Kaunas or vice versa.

2017

We are expanding to the seaside

We operate in Klaipeda, Palanga, Neringa, Kretinga and Gargždai!

2018

We are expanding to Poland

We operate in Warsaw, Gdansk, Krakow, Wroclaw, Poznan and other cities.

2019

Scooters!

We delight customers in Lithuania, Spain and Poland throughout the season.

We are expanding to Latvia and Estonia

We operate in cities such as Riga, Tallinn, Liepaja and Tartu!

2020

Do widzenia

We are temporarily suspending operations in Poland.

2021

Bzz

Electric cars join the hive!

Have questions?

Visit the FAQ page and check the answers to the Frequently Asked Questions.

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