Contacts
Please note that electric cars can be found in Lithuania and Estonia.
Lithuania:
Make sure the car is unlocked.
Open Charger socket cover on the car which is next to the driver’s door (in the case of the VW e-Crafter electric van) or behind the rear door (in the case of light electric vehicles). If the cover does not open, click “Unlock” on the car key.
In case of charging the vehicle at the “IgnitisON” or “ElintaCharge” fast charging station:
Use the right-most charging wire (“Type 2”) that is already connected to the charging station.
Attention: Wire configurations may vary in some charging stations, so you can only find a Type 2 or “CCS” type wire.
Take the car keys and find the charging token attached (there are two tokens: one for “IgnitisON” and one for “ElintaCharge”).
Approach the charging station and scan the charging token.
Choose the charging slot (“Pasirinkite jungtį”) by pressing a button next to the shown option.
Press the button “Pradėti” to start charging.
In case of charging the vehicle at a 2-slot “ElintaCharge” station:
Take the charging wire from under the middle seat of a CityBee car:
• In the case of the VW e-Crafter electric van – under the front center seat.
• In the case of a passenger car – to the spare wheel space in the trunk.
2. Put one side of the charger wire in the car electric socket and another side into the charging station.
3. Scan the RFID token with “ElintaCharge” written on it.
4. The word “Charging” should start lightning, which means the vehicle is being charged.
Check the car’s charging socket (the green light should be lightning; if there is an orange light or no light at all, it means that the car is not being charged) and the information screen behind the steering wheel (it should indicate that the car is being charged with an indicated time left until fully charged).
Estonia:
Make sure the car is unlocked
Open the charger socket cover, which is located behind the rear door. If the cover does not open, click “Unlock” on the car key.
Charging the vehicle in ‘Eleport’ charging station:
Take the ‘Eleport’ charging card from the sun visor and tap it on the screen
Select either ‘CCS’ or ‘Type 2’ charging option and connect it to the car
Press ”start charging” to start the charging process
To make sure the car is charging, check the charging port to see, if there is a green light.
The minimum trip price is the smallest amount payable for our services, deducted from your payment account once you unlock the car or extend your reservation. If your trip cost exceeds the minimum, the remaining amount will be charged by the end of the trip. However, if the total is less than the minimum, the difference won’t be refunded.
You’ll find the minimum trip price for each car listed in the app.
Please note that discounts do not apply to the minimum trip price.
You can change your email address in the mobile app.
Select Menu – My profile – E-mail address – Replace the previous e-mail address with a new one.
You will receive an email at the new address with a confirmation link. You will need to click it to confirm the new email address.
This fee applies to all Pay As You Go trips and is already included in the price of our trip packages or trips made with a subscription plan!
The CityBee subscription is a test service. We are constantly looking for new ways to help our customers travel more affordably and conveniently. In planning the CityBee subscription, we considered the needs of our most active customers and decided to offer plans for the most common types of city trips, allowing customers to enjoy cost-effective travel without worrying about time. We will periodically evaluate the service’s activity and improve it as needed. All customer feedback and expectations are highly appreciated. If you have any comments, please reach out to info@citybee.lt.
CityBee reserves the right to change the terms of the CityBee subscription at any time.
Once payment is made for a CityBee subscription plan, it cannot be canceled or paused. The payment for the plan is non-refundable. The CityBee subscription plan cannot be sold or transferred to another person.
Car screenwash can not be purchased with a „Circle-K“ card.
During your CityBee subscription period, you can choose between using a subscription plan trip or purchasing a pre-paid trip package for a longer route at the start of each trip. The pay-as-you-go pricing will automatically apply only if you exceed the allocated kilometers and/or minutes for the subscription plan or the additionally purchased package.
Contacts