CityBee wallet is a virtual payment method which can be used to pay for CityBee services. You can find your CityBee wallet in the app by clicking Menu -> Payments.
CityBee wallet cannot be topped up, but the balance will be used automatically.
You are subject to the following agreements, procedures, and policies:
In Lithuania:
In Latvia:
In Estonia:
You can use CityBee cars without 2 years of driving experience!
CityBee stands for equality and allows all users to use our service regardless of age and length of driving experience. However, some car models will have age restrictions to improve safety, reduce accidents and control financial risks, especially those that could significantly affect young drivers, such as:
In Latvia from 01.08.2024 only Škoda Fabia, Opel Mokka, Hyundai i20 and Ford Fiesta car models will be available to customers who are at least 18 years old but under 19.
In Lithuania from 01.08.2024 only Škoda Kamiq car model will be available to customers who are atleast 18 years old but under 19. All other models not mentioned above are available to customers aged 19 and over.
In Estonia from 01.08.2024 only Ford Fiesta car model will be available to customers who are atleast 18 years old but under 19. All other models not mentioned above are available to customers aged 19 and over.
From 09.05.2024 in Latvia only these car models VW T-Roc, VW Tiguan, BMW 1 Series, Kia Sportage, Ford Kuga and Nissan Qashqai are available to customers aged 20 and over. Younger users who do not meet the required age still have the option to use CityBee, but the number of car models available will be smaller.
However, in Lithuania and Estonia, it is necessary to bring a personal “Maple Leaf” magnetic sticker, which you have to stick to the back of the car in Lithuania and to the front of the car in Estonia. Do not forget to remove the sticker at the end of Your trip.
If the car gets dirty during a long-term rental in Lithuania, we offer several options:
Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.
If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.
If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.
Open the mobile CityBee app, which You are already signed into, select ,,Menu“ -> ,,Help“.
You will be directed to the Help center, select ,,Live chat“.
When the new live chat conversation will be opened, select the arrow to go back ( < ) at the top left of the page.
Select ,,See previous” and You will see all Your previous conversations in the live chat.
The areas highlighted on the map of the CityBee application are parking areas where cars can be picked up and must be parked at the end of the trip (only, of course, without violating traffic rules: without parking the car in places marked “Reserved” or “No parking”). Also, please do not leave CityBee cars in underground, multi-store parking lots, private driveways, prohibited parking zone regulated by time or on the lawn.
Green zone
You can always leave your Bee here if you follow the traffic rules, and do not park in disabled, reserved areas, apartment associations and special permit areas. If the car is parked in a private paid parking lot (e.g. Citypark, Europark minus these exceptions), the driver pays for the parking lot himself. Important – green areas for cars, cargo, and electric cars are different.
Yellow zone
Leaving or picking a Bee up here might incur an extra fee or discount for the trip. Please note that the conditions differ for each area. Click on the desired area to see them.
Red zone
Ending your trip is prohibited in the red areas. If you make any stops in the red area, you need to pay for parking fees yourself. It is not possible to do so in private or underground parking lots.
With CityBee cars you can also travel between cities and towns (including vans but in some cases van drivers have to buy their own vignettes and pay for the roads themselves*).
Parking in the city parking lots in Lithuania (Vilnius, Kaunas, Klaipėda, Palanga, Kretinga, Gargždai) is free of charge only in CityBee zones (indicated in the mobile application).
Parking in the city parking lots in Latvia – Riga (except Rīga Satiksme R zone in Old Riga),Jūrmala, Liepāja, Ventspils, Olaine, Ķekava un Ādaži and Jelgava– is free of charge. CityBee users do not need to purchase a Jūrmala entry pass.
Parking in the city parking lots in Estonia (Tallinn and Tartu) is free of charge in the city’s parking spaces (except Old Town) and in selected private car parks (https://help.citybee.tech/et/articles/5598752-millistes-tasulistes-citybee-tsoonides-saan -parkida) as well as in other cities marked on the CityBee map.
If the car is parked in a private paid parking lot (with the exceptions mentioned above), the driver pays the parking fee independently.
You can travel between Baltic countries: Lithuania, Latvia and Estonia, but for leaving car in other country you will be charged 39EUR.
* You can find all toll roads in Lithuania here. and purchase the vignette here.
In Latvia when traveling with a cargo vehicle on roads A1-A15, P5 & P80, you must pay Road User Charge and have a paper or electronic vignette that confirms your payment. You can buy a vignette or find more information about it by clicking the button below. * – https://www.lvvignette.eu/
In Estonia You have to buy a vignette if the vehicle weighs more than 3500kg.
You can purchase the vignette here.
With a CityBee subscription, you can drive any CityBee passenger car in Lithuania, except for cargo vehicles.
CityBee cars can be used to travel within the European Union (or where CityBee car insurance is valid). However, you need to get our prior permission first.
The permission request must be sent to the general email addresses:
You can contact the LT team via info@citybee.lt;
You can contact the LV team via info@citybee.lv;
You can contact the EE team via info@citybee.ee.
Before deciding whether to allow to transport CityBee car outside of LT, LV or EE, we will assess our technical and organisational capabilities and your history of using CityBee services.
Please note that you can drive to Latvia and Estonia without the permission, but if you leave the car in one of these countries (in a zone marked in the CityBee app), there is an additional charge of 39EUR. The charge is applicable regardless of the registration number of the car.
