To change the CityBee self-service password, click on “I forgot/want to change my password” on the website . Once you’ve done that, enter your email address linked with your CityBee account in the box that appears. An email will be sent to your inbox with instructions explaining how to change your password.
Lithuania self – service: https://selfservice.citybee.lt/#/login;
Latvia self-service: https://selfservice.citybee.lv/;
Estonia self-service: https://selfservice.citybee.ee/.
‘CityBee’ zones shown on the app map indicate where you can start, pause, or end your trip. Always follow local traffic and parking rules, and avoid restricted areas such as ‘No Parking’, ‘Reserved’, or private spaces.
Please do not leave ‘CityBee’ cars in underground or multi-story car parks, private driveways, lawns, or areas with time-regulated parking.
Important: parking zones are different for passenger, van, and electric van vehicles.
Zone Types and How They Work
Transparent (light) areas are the main ‘CityBee’ zones. Here, you can freely end your trip or park temporarily free of charges as long as you follow parking rules and don’t use disabled, reserved, or private spots. If you park in a private paid lot such as Citypark, Unipark, Europark (unless stated otherwise), you are responsible for the parking fee.
Yellow zones may include an extra fee or a discount when starting or ending a trip, depending on the zone. Tap the yellow zone or (€) icon in the app to view details.
Grey (dark) zones are areas where trips cannot be ended. You can drive through them or park temporarily, but if you do, you’ll need to pay any parking fees yourself.
If you want to finish your trip, you must move to a transparent or yellow zone.
Private or Paid Parking Lots
Parking in private paid lots is allowed unless stated otherwise, but you will need to cover the parking cost yourself.
Country-Specific Parking Rules
Lithuania: You can park the car in public city parking free of charge if it’s a ‘CityBee’ permitted zone displayed in the app. Be aware of private parking exceptions and traffic rules described above. You can find parking zones in Vilnius, Kaunas, Klaipėda, Palanga, Kretinga, Gargždai.
Latvia: You can freely park the car in public city spaces in Riga, Jūrmala (no need to buy entry pass), Liepāja, Ventspils and Ādaži. If the car is parked in a private paid parking lot (e.g., Citypark, Europark), except for these exceptions, the driver covers the parking fee themselves. Riga City Parking zones, except for Zone R, are free of charge for ‘CityBee’ users.
Estonia: Parking is free in public city spaces (except Old Town) and in selected private car parks. A full list of available private lots can be found here. If you park in a private paid lot not included in that list, you must pay for parking yourself.
Travelling Between Cities and Countries
‘CityBee’ cars can be used for trips between cities and for travel between Lithuania, Latvia, and Estonia.
There are no additional ‘CityBee’ fees for crossing borders.
Van drivers should note that in some cases, road vignettes or passes may need to be purchased separately, depending on local regulations.
Before You End Your Trip
1. Open the ‘CityBee’ app, click ‘Reservation’ and check your current zone.
2. Ensure you are in a transparent or yellow zone.
3. Review any applicable fee or discount in the app.
4. Confirm you are parked correctly according to traffic and parking rules.
5. Avoid grey zones, restricted areas, or private driveways.
With a CityBee subscription, you can drive any CityBee passenger car in Lithuania, except for cargo vehicles.
BeeChill fee covers towing costs if the vehicle needs to be towed due to an accident—just make sure to inform us right away, and we’ll handle the rest.
However, the BeeChill fee does not cover towing costs in the following situations:
Running out of charge: If you discharge the EV battery, towing costs won’t be covered, as it’s your responsibility to ensure the vehicle has enough charge, just like with fuel in traditional cars.
Parking violations: If the vehicle is towed because of a traffic violation, such as parking in a restricted area, the fee will not cover the costs and you’ll be responsible for the towing charges.
In these cases, it’s important to follow traffic rules and keep an eye on the vehicle’s battery or fuel level to avoid extra costs. For more details, please refer to our Terms of Service or Pricelist.
Vans have their own parking zones, which are different from the ones for cars. Just tap the van icon in the app to see where you can go. The color-coding works the same way you’re used to:
– Clear zones – Park or end your trip here anytime, as long as you follow regular parking rules
– Yellow zones – These might add a small fee or give you a discount when you start or finish a trip. Tap the € symbol to check the exact amount for that zone
– Grey zones – No ending trips here, sorry!
The good news? You don’t have to bring the van back to where you picked it up. Any allowed van zone works.
One thing to keep in mind: Electric vans have their own special zones. If you plan to drive an electric van, make sure to select it in the app, that way you’ll only see their specific zones.
For more details on parking zones, see our guide here.
CityBee subscription plan is valid for 30 days from the date of purchase. Unused trips do not carry over to a new plan.
Once you reserve a car, you are able to keep it reserved for you 15 minutes for free. However, if you weren’t able to reach the car within 15 minutes and need additional time – you can easily extend your reservation through the app. Just click on Reservation and then select Extend.
The price for extended reservation costs as much as the time price for that specific car displayed in the price list.
The maximum duration of the extended reservation is 24 hours. If you do not unlock a car by selecting Unlock in the app within that period, the reservation will discontinue and you will be charged for the time used. You can cancel the extended reservation anytime. In this case, you will pay only for the used paid reservation time.
Parking in private paid lots is allowed, but you will need to cover the parking cost yourself. Free parking is only available in ‘CityBee’ permitted areas as shown in the app.
For more details on parking zones, see our guide here.
