Can I carry children?

Children must be carried in kids’ chairs. CityBee cars have kids’ chairs (you can see whether there is a chair in a selected car by clicking on the car icon on the map or using a filter and selecting the criteria “Cars with kids’ chairs”). Chairs are for older children, i.e. this is a raised seat without a backrest.

Road traffic rules warn that children under the age of 12 and not higher than 150 cm are allowed to sit in the front seat only in special seats adapted to their weight and height.

For safety reasons, CityBee cars only provide a group 2/3 booster cushion for children from 22-36 kg, aged 6 to 12 years, following the law.

How long can I use the car (when the car is used by a natural person)?

,,My wallet"

CityBee wallet is a virtual payment method which can be used to pay for CityBee services. You can find it in the Menu bar under “Payments” section.

You can top up CityBee wallet using your bank card. The wallet can be topped up unlimited times.

Your reservation will automatically be paid using CityBee wallet. If the wallet balance is insufficient, the money will be charged from the bank card that is linked to your account.

Individuals cannot add funds to the CityBee wallet with a payment card, linked in a business profile.

CityBee wallets are separate between countries. This means that if you topped up your wallet in Lithuania – the wallet balance can be used only for reservations made in Lithuania.

Can I travel abroad with CityBee?

CityBee cars can be used to travel within the European Union (or where CityBee car insurance is valid). However, you need to get our prior permission first.

The permission request must be sent to the general email addresses:

You can contact the LT team via info@citybee.lt;

You can contact the LV team via info@citybee.lv;

You can contact the EE team via info@citybee.ee.

Before deciding whether to allow to transport CityBee car outside of LT, LV or EE, we will assess our technical and organisational capabilities and your history of using CityBee services.

Please note that you can drive to Latvia and Estonia without the permission, but if you leave the car in one of these countries (in a zone marked in the CityBee app), there is an additional charge of 79EUR. The charge is applicable regardless of the registration number of the car.

Should I pay road taxes (i.e. buy vignette for toll roads) when traveling out of the city with VW e-Crafter (In Lithuania only)?

Do you need to pay for the fuel?

When using CityBee, you do not need to pay for the fuel – you will pay only for the time used and for kilometers driven.

When the fuel drops to 1/4 volume of the tank capacity, go to any Circle-K gas station in Lithuania and fuel the bee. Fill a full fuel tank and pay with the gas stations’ card which you will find in the CityBee car at the sun visor on the top of the driver’s side.

You will find the payment card PIN code in the CityBee app after opening your active reservation. You will find stickers indicating the type of fuel for a car on the sun visor and the fuel tank cover (both inside and outside).

Why I cannot go faster than 90 km/h with VW e-Crafter (In Lithuania only)?

Please note that this service is provided in Lithuania only.

As this vehicle is intended for city use, it is not equipped with a high-mileage battery. Therefore, if you are planning to go outside the city, a speed limited at 90 km/h ensures that the car does not use too much energy while driving. This way, You will safely reach the nearest electric charging station.

What is ON?

*The cashback discount system ON is discontinued on March 1st. The accumulated discounts can be used within the validity period specified in the app and after March 1st.*

ON is a cashback discount system that will return part of the amount spent on CityBee services to you after each trip in the form of discount coupons. You can use the discount coupons for your future trips to save money.

The discount size you get depends on the ON level assigned to you. ON level is determined automatically on the first day of each month, by adding up the amounts you’ve actually paid for the services during the previous 3 months using “pay as you go” and trip package pricing, when services are paid for by payment card and/or funds in an electronic wallet.

Amounts paid for CityBee services are not included in the calculation of the discount, if they are paid using gift vouchers, APVA funds, CityBee prepaid service plans, except for trip packages.

Changes in CityBee’s Yellow Parking Zones!

March 2, 2023

To make your trips even more comfortable and our bees even more accessible, we have expanded the number of our Yellow Parking Zones outside of Riga, as well as added some newcomers – Skulte, Siguļi, Bukulti, and Langstiņi 👏

Pay attention to the price changes in other yellow parking zones both at the start and end of the trip!

In addition, when you start your journey in certain yellow zones, you will receive a discount for your journey.

If you have any questions, look for answers in the FAQ section of our app or contact us via email: info@citybee.lv

Have a nice trip! 🐝

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