Duration of the trip

Purchase of screenwash

Temporary lock with a key

If you want to use the car for longer than travelling from point A to point B, lock the car with a key at intermediate stops and take the keys with you. Do not mark the trip as complete in the app. If needed, you can continue your trip using the same car at any time. Only mark the trip as complete in the app when you no longer wish to use the car. Please note that if you lock the car with the key, if it has not been used for some time, but you have not completed the reservation via the app, the price of the travel time will continue to be calculated.

Why is the service labeled as BETA?

The CityBee subscription is a test service. We are constantly looking for new ways to help our customers travel more affordably and conveniently. In planning the CityBee subscription, we considered the needs of our most active customers and decided to offer plans for the most common types of city trips, allowing customers to enjoy cost-effective travel without worrying about time. We will periodically evaluate the service’s activity and improve it as needed. All customer feedback and expectations are highly appreciated. If you have any comments, please reach out to info@citybee.lt.

CityBee reserves the right to change the terms of the CityBee subscription at any time.

What is the BeeChill fee?

Bee Chill – we’ve got your back! If you happen to have an accident and accidentally damage the vehicle, don’t stress – we’ve got you covered. Just be sure to notify us right away, and we’ll take care of the rest.

The BeeChill is a financial responsibility fee is applied to all ‘Pay as You Go’ trips, and it’s already included in the price of trip packages or trips made with a subscription plan. You can see the fee in the app before you start your trip.

This fee is designed to cover any damage to the car that may occur due to an accident where you’re at fault, except for certain situations, such as failure to report the incident to us, causing the accident while under the influence of alcohol, violating traffic regulations, etc.

For more details on your liability and any exceptions, be sure to check out our Terms of Service.

Car wash

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.

What does the BeeChill fee cover?

The BeeChill fee has your back by covering damages in the event of an accident where you’re at fault. Just remember, it’s essential to report the incident to us immediately.

However, there are certain situations where the BeeChill fee won’t cover the damages. These exceptions are outlined in our Terms of Service (section 7.17) and include cases such as:

Failing to report the incident to us;

Driving under the influence of alcohol or drugs;

Violating traffic regulations;

Engaging in intentional or grossly negligent actions.

To make sure you’re protected, the BeeChill fee is applied to each trip as outlined in our our Pricelist. For full details, we encourage you to check out the Terms of Service.

I paid for the fuel myself

If You refueled at another gas station and paid for it, we will reimburse your expenses.

In order to get a reimbursement to your bank account, If You are a natural person or a company, You need to contact us via email info@citybee.lt., info@citybee.lv or info@citybee.ee. Our team will provide You with a refund request sheet, that You will need to fill out and send back to us.

The new prepaid holiday packages are here!🎄

November 29, 2022

Use one of CityBee’s prepaid holiday packages to see the magnificent light festival “Great Lanterns of Asia” at Pakroja Manor!

Prepaid package for 2 persons:
🐉 300 km
🐉 2 days
🐉 Tickets for 2 people to the “Big Lanterns of Asia” festival
🐉 VIP parking for CityBee car
🐉 Priority entrance to the manor territory – no need to wait in line

Prepaid package for 4 persons:
🐉 300 km
🐉 2 days
🐉 Tickets for 4 people to the “Big Lanterns of Asia” festival
🐉 VIP parking for CityBee car
🐉 Priority entrance to the manor territory – no need to wait in line

After purchasing this package, you will receive a ticket with a unique code in your e-mail. Please note that you will be able to view and purchase special holiday travel packages only from Friday to Sunday, starting from November 26 to February 12, 2023. 🫶🏻

Everything you need is CityBee app!

Download the app, sign up in just 60 seconds and make a buzz!