Terms of Services
CityBee terms of services are described in the following documents:
You can use CityBee cars without 2 years of driving experience!
CityBee stands for equality and allows all users to use our service regardless of age and length of driving experience. However, some car models will have age restrictions to improve safety, reduce accidents and control financial risks, especially those that could significantly affect young drivers, such as:
In Latvia from 01.08.2024 only Škoda Fabia, Opel Mokka, Hyundai i20 and Ford Fiesta car models will be available to customers who are at least 18 years old but under 19.
In Lithuania from 01.08.2024 only Škoda Kamiq car model will be available to customers who are atleast 18 years old but under 19. All other models not mentioned above are available to customers aged 19 and over.
In Estonia from 01.08.2024 only Ford Fiesta car model will be available to customers who are atleast 18 years old but under 19. All other models not mentioned above are available to customers aged 19 and over.
From 09.05.2024 in Latvia only these car models VW T-Roc, VW Tiguan, BMW 1 Series, Kia Sportage, Ford Kuga and Nissan Qashqai are available to customers aged 20 and over. Younger users who do not meet the required age still have the option to use CityBee, but the number of car models available will be smaller.
However, in Lithuania and Estonia, it is necessary to bring a personal “Maple Leaf” magnetic sticker, which you have to stick to the back of the car in Lithuania and to the front of the car in Estonia. Do not forget to remove the sticker at the end of Your trip.
The CityBee subscription plan does not automatically renew when it expires. However, if needed, you can purchase a new plan to continue your subscription.
At least one payment card must be linked to a CityBee account. You can link more than one payment card and choose from which card you will be billed for services before each trip. It is important that the card type is VISA or MasterCard and that the secure internet shopping function is activated.
How do I activate the secure internet shopping function?
1. SEB: Log in to your internet bank and look for “Accounts and Cards” -> “Card List” in the menu bar at the top. You’ll see all of your cards that can be registered with the secure internet shopping programme. Next to the desired card in the options below, click on “Online Billing” and click “Enable”.
2. Swedbank: Log in to your internet bank and look for “Cards” -> “Secure internet shopping” in the menu bar on the left. You’ll see all of your cards that can be registered with the secure internet shopping programme. Select the desired card next to the note “Online Billing” and click “Enable”.
3. Šiaulių Bankas: Log in to your Internet bank and in the menu on the left, select “Cards” -> “Secure payment” -> select the payment card for which you want to activate the secure internet shopping and click “Register” -> enter the requested data and confirm it by pressing the “Enter and Sign” button -> soon the status of the card will change to “Registered”.
4. Luminor bank: Log in to your Internet bank and in the menu, select the item “Payment cards” -> select the payment card for which you want to activate the secure internet shopping and in the opened window click “Secure shopping service settings” -> select the “Order service” button -> enter the requested data, which the bank will show you later during the purchase -> click “Order service”.
5. Citadele bank: No additional activation of the secure internet shopping is required.
Signing up for CityBee is free. And no membership fees are applied.
Pets can only be carried in cars in special pet transport boxes. Also, please make sure of the cleanliness and leave the car the way you would like to find it.
The BeeChill fee has your back by covering damages in the event of an accident where you’re at fault. Just remember, it’s essential to report the incident to us immediately.
However, there are certain situations where the BeeChill fee won’t cover the damages. These exceptions are outlined in our Terms of Service (section 7.17) and include cases such as:
Failing to report the incident to us;
Driving under the influence of alcohol or drugs;
Violating traffic regulations;
Engaging in intentional or grossly negligent actions.
To make sure you’re protected, the BeeChill fee is applied to each trip as outlined in our our Pricelist. For full details, we encourage you to check out the Terms of Service.
Yes, if you use all the trips included in your CityBee subscription plan before it expires, you can purchase a new plan at any time.
In the CityBee app, parking zones marked in yellow usually have a drop-off and/or pick-up fee for CityBee cars. This fee does not apply to trips made under the CityBee subscription. The drop-off fee in the yellow CityBee zone is not charged even if the trip starts under the subscription plan but ends with the pay-as-you-go pricing due to exceeding the allocated kilometers and/or minutes in the subscription plan.
When purchasing additional trips, i.e., trip packages, during the subscription period, the CityBee drop-off and/or pick-up fee waiver in the yellow zone does not apply for the package trips.
For more information on CityBee parking zones, click here.
CityBee terms of services are described in the following documents: