Terms of Services

Car with delivery

How to order a car with delivery?

Fill out the order form – at least 12 hours before the delivery of the car.
We will contact you after receiving the order.
When choosing 1d+50km and 1d+75km prepaid packages, the delivery fee will be 8.99 eur. If you choose a larger prepaid package, delivery will be free.
The cost of the selected prepaid package will be applied in the first minute.
Only passenger cars can be ordered. Van delivery is not possible.
The service cannot be canceled if there are 3 hours or less left until the scheduled delivery. If the service is canceled within this time period, the selected prepaid package will be charged.

With which CityBee tariff can I order a car with delivery?

You can order a car only by choosing one of the prepaid packages, which are at least 24 hours. The pre-paid package fee for the car will be applied at the time it is delivered and its booking starts. If you drive more kilometers or a longer period of time than in the selected prepaid package, an additional fee will be applied according to the “Pay as you go” tariff.

Why order a car with delivery?

Order a car and be worry-free! You won’t have to worry about whether the CityBee car will be nearby at the desired time, what model the car will be, whether it will be clean, whether it will be in perfect technical condition – we will take care of all this before delivery!

Important:

Car with delivery is available in LV and EE countries only.

When ordering a car with delivery, the car includes fuel, insurance, the possibility to use the Riga Traffic parking lot free of charge, cleanliness and technical service.

In case of additional conditions during delivery, information about its necessity must be provided in the comment.

Citybee car from the Airport

Account deletion

You can submit your request for the exercise of your rights (as far as your Account is concerned) to us in the following ways:

submitting a request at e-mail info@citybee.lt; info@citybee.lv; info@citybee.ee, from email that is registered in your CityBee account that you want to delete;

submitting a request by e-mail at info@citybee.lt; info@citybee.lv; info@citybee.ee, signed with qualified e-signature (e.g. by use of Smart-ID or M-signature);
In the CityBee app, by selecting Menu -> My profile -> Delete my account.

What is the CityBee subscription?

The CityBee subscription is a monthly trip plan that allows you to travel much more affordably than with the pay-as-you-go pricing and offers exclusive benefits for subscribers. When you purchase a subscription plan for a fixed price, you’ll receive a set number of trips. Each trip includes a predetermined number of kilometers and minutes, as well as the trip start fee and minimum trip cost. You have 30 days from the date of purchase to use your trips.

Regardless of the number of trips, the CityBee monthly subscription plan also includes the following benefits:

free parking in the CityBee yellow zone;
‘BeeChill’ fee included in the price.

Charging duration

Please note that this service is provided in Lithuania and Estonia.

Depending on the model and the charging station type, the time varies:

Fast charging stations (50+kW) – 0-80% in 45 min (VW e-Crafter, Fiat 500E) or 1h 10 min (Peugeot e-2008);
AC charging stations (11 kW) – 0-80% in 3.5h (VW e-Crafter, Fiat 500E) or 4.5h (Peugeot e-2008);
Home charging from domestic electric 220V socket – 0-80% in 14h (VW e-Crafter) or 20h (Peugeot e-2008, Fiat 500E).

Duration of the trip

Extra fees

There is no registration or account creation fee – you pay for the time of using the vehicle and kilometers. Detailed price information is available on the “Pricing” page, and additional fees and penalties are set out below in this Pricelist.

We strongly urge you to use CityBee cars responsibly and leave them in good order. However, additional fees may apply if you fail to comply with the Terms and Conditions of the agreement or use of the services.

Prices are available on the web pages:

LT – https://citybee.lt/en/pricing/;

LV – https://citybee.lv/en/pricing/;

EE – https://citybee.ee/en/pricing/.

The Terms discuss fines and conditions, principles and procedure of imposing them, whereas specific types of fines and their specific amounts are indicated in the Pricelist, which can be periodically updated. In any case, the User must get familiar with the Pricelist in the App, applicable to each reservation and currently valid before they confirm each reservation.

Please be aware that driving Cargo vehicles on motor highways requires payment. Drivers must either pay a user toll or present a document confirming toll payment, such as a vignette, in paper or electronic form. For more information about vignettes in Lithuania, and Estonia, please visit: Road taxes.

When driving within the borders of Latvia, vignettes are included in the price and drivers do not have to purchase them. If the trip is planned outside Latvia and the state border will be crossed, the driver must purchase a vignette.

Minimum trip price is the minimum amount payable for the services, which is deducted from the Payment account after unlocking the car or extending the reservation (if the minimum amount is exceeded, the remaining amount due is debited no later than at the end of the trip, and if the minimum amount is not reached – the difference is not returned). The minimum trip price (its size) for each car is indicated in the App.

Additional fees
*Please note that these additional fees are different from Lithuania. You can find the additional fees in Lithuania- https://help.citybee.tech/lt/articles/4890607-papildomi-mokesciai, https://contracts.citybee.lt/pricing/en/20250509.pdf. Fees that this is applicable to are marked with an asterisk (*).

The BeeChill Fee is a small financial protection fee applied to all Pay as-You Go trips, and it’s already included in the price of trip packages – you can easily see the fee in the app before you start your trip.
Fee for leaving the vehicle in another state (in a zone permitted by CityBee) – 39 EUR
Parking Zone fee – a fee the amount of which is provided for on the App is charged for returning or collecting the Vehicle from the Parking Zone territories marked and shown on the App.
Administrative fee in case of a violation of the Road Traffic Regulations and related events – 10 EUR*

In cases provided for in the Terms, you will also have to cover costs incurred by us in connection with damage caused by you or administration of your debt.

Fines and damages

If you or other persons, for whom you make it possible to use our vehicles, do not follow the Terms, the following fines may be imposed on you, which are deemed our liquidated damages:

For allowing other persons to use the Account and (or) to drive, control or otherwise use the vehicle – 700 EUR
For leaving a vehicle (i.e., ending the trip) not in CityBee zones marked in the App (the fine is also applied in cases where the trip is terminated on our initiative after applying for temporary protection measures): – 300 EUR*
For loss of the vehicle starting keys – 120 EUR* You must also compensate for all costs of purchasing and programming the keys.
For smoking inside the vehicle – 70 EUR*
For fuel misappropriation or misuse of the fuel card – 500 EUR (in case of fuel misappropriation you will pay a fine, plus will compensate for the value of the misappropriated fuel)
For dangerous, reckless or careless driving – 500 EUR*
For driving under the influence of alcohol (above 0.00 per mile), narcotic substances and other substances affecting mental state (or when you consumed alcohol or used other intoxicating substances after the traffic accident before its circumstances were established, or avoided undergoing a blood alcohol or intoxication test (blood alcohol content or intoxication is understood as defined in legal acts). You must pay us the fine of the indicated amount for driving under the influence of alcohol (above 0.00 per mile), narcotic substances and other substances affecting mental state also in those cases when you transferred the Vehicle or otherwise made it possible for another person to drive it when he was under the influence of alcohol (above 0.00 per mile), narcotic substances and other substances affecting mental state, or when such a person avoided undergoing a blood alcohol or intoxication test – 2000 EUR
For leaving a vehicle (i.e., ending the trip) in such a condition where it cannot be used for further trips (e.g., the vehicle is left in a private lot or a paid parking lot, from which it is not possible to leave without paying for parking.) – 70 EUR*
For leaving the vehicle (i.e., ending the trip) without leaving the key in the vehicle, if within 2 hours from informing you about the collection of the key, the key is not returned – 70 EUR*
For soiling of the vehicle, which requires additionally cleaning (including dry cleaning) – 100 EUR

For failure to comply with our order not to exceed the permitted speed limit when you, after receiving a notification from us, continue to exceed the speed limit – 150 EUR
Fee for leaving a car in an unauthorized place (when the car is towed to a storage area) – 200 EUR*

However, if the vehicle is damaged during a traffic accident caused by you (or another person for whom you made it possible to use our vehicle) in a non-sober state, participating in sports competitions, or otherwise violating the Terms, you will have to compensate us for damages in full. See the Terms.

About other cases of damages, see the Terms.