On what basis do you process my personal data?
September 3, 2024
Please note that we do not process refunds older than 3 months. e.g. If you have filled up at a non Circle-K petrol station, the fuel receipt cannot be older than 3 months when you apply for a refund.
The radar function in the CityBee app helps the user to be the first to know if any of the CityBee cars are nearby his location at a specific time chosen by the user.
The radar function icon can be found in the ‘Search’ section of the app, to the left of the ‘Filter’ icon. When you click on the icon and activate the radar, it will turn blue.
The minimum radar distance is 150 meters, the maximum – 1250 meters.
When activating the radar, you can choose between two options:
Notification without automatic reservation – when a CityBee car appears at the specified time and distance, the app will send a message to the user to inform them about it.
Automatic reservation – when a CityBee car appears at the specified time and distance, an automatic car reservation will be made by choosing the ‘Flexible’ pricing. The tariff can be changed after car reservation. Car reservation remains free until the end of the free reservation period (15 min).
Additional information:
The radar function will be activated at the specified time and will remain active until you reserve your car. If the car is not available within 2 hours, the radar will switch off. The radar function detects only cars that are incoming in the current location of the user and chosen distance when the radar function is activated.
In the event of a traffic accident, follow the valid road traffic regulations of the country where the accident happened. If the accident is not complicated, there are no more than two cars involved and there are no casualties, a sketch of the accident is drawn and an accident statement is filled out, which You will find in the storage compartment. If parties disagree about the fault of the participants in the event, the police are called.
Each accident statement should include the causer of the accident and the victim. In the sketch, it is necessary to specify how many vehicles and which of those vehicles encountered in the accident.
ATTENTION!
When filling out the accident statement, keep in mind that both participants need to specify their contacts, each take a copy of the declaration and sign it (the victim signs only in box 15). Do not forget to fill out the circumstances field (12), it is mandatory.
An example of the filled out accident statement:
In Lithuania https://help.citybee.tech/lt/articles/5615179-kaip-pildyti-eismo-ivykio-deklaracija;
In Latvia https://help.citybee.tech/lv/articles/5615179-ka-aizpildit-saskanoto-pazinojumu;
In Estonia https://help.citybee.tech/et/articles/5615179-kuidas-taita-liiklusonnetuse-teadet.
You can also fill out the accident statement online:
In Lithuania https://draudimoivykiai.lt/;
In Latvia https://www.ltab.lv/spapp/;
In Estonia https://avarii.lkf.ee/et/.
Yes, you can. The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
If you don’t use all the kilometers and minutes allocated for a trip under the subscription plan, the unused distance and time will not be carried over to another trip.
If you use all the trips included in your CityBee subscription plan before it expires, you can purchase a new plan at any time.
Park the car in ‘CityBee’ zone when you’re finished. All zones are shown on the app map. For more details on parking zones, see our guide here.
Before you hop out, do a quick check:
– Grabbed all your stuff
– Car documents and accessories still in the car
– Key back where you found it (or somewhere the next person will easily spot it)
– Windows and sunroof closed
Then just open your active trip in the app, hit ‘End trip’, and confirm. Make sure the doors actually lock. You’ll get a confirmation.
Left something behind?
No worries. You can unlock the car once for free to grab your things. Find out more about retrieving lost items here.
During the process of drivers license approval, sometimes the system will ask you to join a video call.
You will receive a link to this call via SMS and e-mail. After receiving this link, please click on it and join the video call during these hours – 8:00-00:00.
If you do not join the video call within 7 days, the driver’s license will not be successfully approved.
September 3, 2024