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During the validity period of your CityBee subscription plan, you can choose trip packages for longer trips, which are available for an additional cost.
At least one payment card must be linked to a CityBee account. You can link more than one payment card and choose from which card you will be billed for services before each trip. It is important that the card type is VISA or MasterCard and that the secure internet shopping function is activated.
How do I activate the secure internet shopping function?
1. SEB: Log in to your internet bank and look for «Accounts and Cards» -> «Card List» in the menu bar at the top. You’ll see all of your cards that can be registered with the secure internet shopping programme. Next to the desired card in the options below, click on «Online Billing» and click «Enable».
2. Swedbank: Log in to your internet bank and look for «Cards» -> «Secure internet shopping» in the menu bar on the left. You’ll see all of your cards that can be registered with the secure internet shopping programme. Select the desired card next to the note «Online Billing» and click «Enable».
3. Šiaulių Bankas: Log in to your Internet bank and in the menu on the left, select «Cards» -> «Secure payment» -> select the payment card for which you want to activate the secure internet shopping and click «Register» -> enter the requested data and confirm it by pressing the «Enter and Sign» button -> soon the status of the card will change to “Registered”.
4. Luminor bank: Log in to your Internet bank and in the menu, select the item «Payment cards» -> select the payment card for which you want to activate the secure internet shopping and in the opened window click «Secure shopping service settings» -> select the «Order service» button -> enter the requested data, which the bank will show you later during the purchase -> click «Order service».
5. Citadele bank: No additional activation of the secure internet shopping is required.
If the car gets dirty during a long-term rental in Lithuania, we offer several options:
Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.
If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.
If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.
The fuel is refilled at any Circle K gas station (you have to pay for the fuel with the CityBee fuel card found inside the car)!
You can submit your request for the exercise of your rights (as far as your Account is concerned) to us in the following ways:
submitting a request at e-mail info@citybee.lt; info@citybee.lv; info@citybee.ee, from email that is registered in your CityBee account that you want to delete;
submitting a request by e-mail at info@citybee.lt; info@citybee.lv; info@citybee.ee, signed with qualified e-signature (e.g. by use of Smart-ID or M-signature);
In the CityBee app, by selecting Menu -> My profile -> Delete my account.
When using CityBee, you do not need to pay for the fuel — you will pay only for the time used and for kilometers driven.
When the fuel drops to 1/4 volume of the tank capacity, go to any Circle-K gas station in Lithuania and fuel the bee. Fill a full fuel tank and pay with the gas stations’ card which you will find in the CityBee car at the sun visor on the top of the driver’s side.
You will find the payment card PIN code and fuel type in the CityBee app after opening your active reservation.
To sign up, you need to download the CityBee app to your smart iOS or Android phone.
To register, enter the requested personal data and a valid telephone number to verify signing up.
The final step is to link a payment card to your CityBee account.
If you want to use a car-sharing service, you must confirm your driving license’s validity. You can do it just in a few minutes by following the instructions in the app!
The CityBee subscription is only available to private customers. Invoices for the CityBee subscription cannot be issued in the name of a legal entity.
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