CityBee Rent Terms & Conditions
CityBee's long-term rental terms and conditions are described in the following documents:
If you experience a flat tire during your trip, don’t worry—we’re here to help! Here’s what you should do:
Pull over safely: First and foremost, make sure you stop the car in a safe location.
Contact us immediately: Let us know about the flat tire as soon as possible by reaching out through the CityBee app or our customer service. We’ll guide you on the next steps and assist with any necessary arrangements.
Don’t attempt repairs on your own: We’ll take care of everything, so there’s no need to replace the tire yourself. Just follow the instructions provided by our team.
The good news is that the BeeChill fee is designed to cover tire repairs, provided that you follow our Terms of Service and adhere to traffic laws. You’ll be covered as long as the flat tire isn’t caused by actions like driving on it while it’s flat, causing more damage, or failing to report the incident.
For more details, please take a moment to review our Terms of Service. We’re here to support you and ensure your experience is as smooth as possible!
Yes, you can. The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
You probably already have a CityBee account linked to this email but it has a different phone number. Contact us by e-mail or by phone and we will help you solve this issue.
You can contact Lithuania team via info@citybee.lt or by phone +37070077084;
You can contact Latvia team via info@citybee.lv or by phone +371 27265460;
You can contact Estonia team via info@citybee.ee or by phone +372 600 0160.
CityBee wallet is a virtual payment method which can be used to pay for CityBee services. You can find your CityBee wallet in the app by clicking Menu -> Payments.
CityBee wallet cannot be topped up, but the balance will be used automatically.
The CityBee subscription is only available to private customers. Invoices for the CityBee subscription cannot be issued in the name of a legal entity.
You can find the fuel type in the CityBee app, under active reservation.
Before you hit the road, we’d love for you to do a quick check to make sure the car is roadworthy. If you notice anything that might make it unsafe or unsuitable to drive, just let us know through the CityBee app. This simple check helps keep our cars in great shape and ensures a smooth, safe ride for you!
If you want to use the car for longer than travelling from point A to point B, lock the car with a key at intermediate stops and take the keys with you. Do not mark the trip as complete in the app. If needed, you can continue your trip using the same car at any time. Only mark the trip as complete in the app when you no longer wish to use the car. Please note that if you lock the car with the key, if it has not been used for some time, but you have not completed the reservation via the app, the price of the travel time will continue to be calculated.
CityBee's long-term rental terms and conditions are described in the following documents: