How do I link my payment card?

At least one payment card must be linked to a CityBee account. You can link more than one payment card and choose from which card you will be billed for services before each trip. It is important that the card type is VISA or MasterCard and that the secure internet shopping function is activated. After linking the payment card (the first or each additional one), we perform the payment card authorization – €1 is reserved in your bank account, which will be returned to the account after successful confirmation of the authorization (reservation). The term for the actual refund of the reserved amount to the payment card depends on the terms and conditions of the bank issuing the card.

How do I activate the secure internet shopping function?

1. SEB: Log in to your internet bank and look for “Accounts and Cards” -> “Card List” in the menu bar at the top. You’ll see all of your cards that can be registered with the secure internet shopping programme. Next to the desired card in the options below, click on “Online Billing” and click “Enable”.

2. Swedbank: Log in to your internet bank and look for “Cards” -> “Secure internet shopping” in the menu bar on the left. You’ll see all of your cards that can be registered with the secure internet shopping programme. Select the desired card next to the note “Online Billing” and click “Enable”.

3. Šiaulių Bankas: Log in to your Internet bank and in the menu on the left, select “Cards” -> “Secure payment” -> select the payment card for which you want to activate the secure internet shopping and click “Register” -> enter the requested data and confirm it by pressing the “Enter and Sign” button -> soon the status of the card will change to “Registered”.

4. Luminor bank: Log in to your Internet bank and in the menu, select the item “Payment cards” -> select the payment card for which you want to activate the secure internet shopping and in the opened window click “Secure shopping service settings” -> select the “Order service” button -> enter the requested data, which the bank will show you later during the purchase -> click “Order service”.

5. Danske bank: No additional activation of the secure internet shopping is required.

6. Citadele bank: No additional activation of the secure internet shopping is required.

Where can I see the list of the charging stations (In Lithuania only)?

Price calculator

What should I do if I cause damage to the car?

Inform us by phone and a CityBee superhero will help you!

Contacts in Lithuania: +370 70077084;

Contacts in Latvia: +371 272 6546;

Contacts in Estonia: +372 600 0160.

If the culprit is another road traffic participant you will not have to pay for the damage caused to our car.

If you are the culprit in a traffic accident that damaged our car, you must compensate for the damage caused to the car. The maximum amount of compensatory damages is €500.

The condition limiting the amount of the compensatory damages does not apply if you caused the damage to us intentionally or due to gross negligence (Article 6.252(1) of the Civil Code of the Republic of Lithuania). The cases where you must pay the compensatory damages are listed and described in detail in the section on vehicles, operation of assets, and liability of the Rental and Service Provision Terms and Conditions.

Country list of supported Drivers Licenses

Due to company policy, we are able to provide our services to customers who have Drivers licenses issued from one of these countries listed below. If your country is not on the list – unfortunately you will not be able to register.

Lithuania

Belgium

France

Germany

Italy

Luxembourg

Netherlands

Denmark

Ireland

United Kingdom

Greece

Portugal

Spain

Austria

Finland

Sweden

Cyprus

Czech Republic

Estonia

Hungary

Latvia

Malta

Poland

Slovakia

Slovenia

Croatia

USA

Norway

Canada

Switzerland

Australia

Iceland

Lichtenstein

San Marino

Monaco

New Zealand

Bulgaria

Romania

Ukraine

Egypt

Isle of Man

Israel

Turkey

Russia

Belarus

Georgia

Are there any extra fees for using a CityBee service?

There is no registration or account creation fee – you pay for the time of using the vehicle and kilometres; there is also a Trip start fee applicable for each of your trips. Detailed information on prices is available on the “Pricing” page, and additional fees and penalties are set out below in this Pricelist.

We strongly urge you to use CityBee cars responsibly and leave them in good order. However, if you fail to comply with the Terms and Conditions of the agreement or use of the services, additional fees may apply.

Prices are available on the webpages:

LT – https://citybee.lt/en/pricing/;

LV – https://citybee.lv/en/pricing/;

EE – https://citybee.ee/en/pricing/.

The Terms discuss fines and conditions, principles and procedure of imposing them, whereas specific types of fines and their specific amounts are indicated in the Pricelist, which can be periodically updated. In any case, the User must get familiar with the Pricelist in the App, applicable to each reservation and currently valid before they confirm each reservation.

Heavy vehicles such as Fiat Ducato and VW Crafter are subjected to a particular Road User Charge when driving at primary roads A1 – A18 in Lithuania. The person driving the vehicles must have a fact of payment: paper or electronic vignette.

Minimum trip price – EUR 1.5.

Additional fees in Lithuania:

trip start fee 0,5 EUR;
fee for leaving the vehicle in a prohibited place (the fee is applied when the vehicle is left in a prohibited place (where it is forbidden to leave the vehicle under the Road Traffic Rules) and it is forcibly towed to the car storage lot) – 140 EUR;
Parking Zone fee – a fee the amount of which is provided for on the App is charged for returning or collecting the Vehicle from the Parking Zone territories marked and shown on the App
leaving a vehicle in another country (CityBee zone) fee – 59 EUR;
the administration fee for road traffic violations – 10 EUR;
re-invoicing fee – 5 EUR;
fee for administration of things left behind in the vehicle – 5 EUR.

For cases provided in CityBee Terms of use you will need to compensate the fees related to the caused damage or your debt.

Fines:

for allowing other persons, who do not have the right to control the vehicle (i.e., persons without a valid driving license), to drive, control or otherwise use the vehicle – EUR 500;

leaving the vehicle (finishing your trip) outside of the CityBee parking zone in Lithuania – 300 EUR;
leaving the vehicle (finishing your trip) outside of the CityBee parking zone in other countries – 300 EUR. (You must compensate all the Vehicle transportation and other additional costs incurred by the Company. Terms);
loss of keys – 120 EUR (You must compensate all key acquisition (production) and programming costs. Terms);
obligatory car washing (without chemical washing) – 60 EUR;
obligatory car washing (with chemical washing) – 100 EUR;
damaged, not repairable tire – 120 EUR;
smoking inside the car – 70 EUR;
fuel misappropriation and improper use of fuel card – 300 EUR. (You must compensate damages suffered by the Company in connection with preclusion, prevention, identification, administration of such events, also must compensate for the full value of the misappropriated fuel in addition);
dangerous, reckless or careless driving – 300 EUR;
driving under the influence of alcohol (above 0.00 per mille), narcotic substances and other substances affecting mental state (or when the User consumed alcohol or used other intoxicating substances after the traffic accident before its circumstances were established, or avoided undergoing a blood alcohol or intoxication test (for the purposes of these Terms, blood alcohol content or intoxication shall be understood as defined in legal acts) – 2000 EUR;
false request to the bank that issued the payment card to chargeback the funds debited from the payment card – 50 EUR;

leaving the car (finishing the trip) in a condition where it can no longer continue the trip (not enough fuel in the tank to get to the nearest gas station) – 70 EUR.

In those cases when a traffic accident resulted in damage to the Vehicle or other damage to the Company, and the User is at fault for such a traffic accident, the User shall compensate the Company for the amount of damages, caused by such a traffic accident, not in excess of 500 EUR and shall not have to compensate the Company for any additional damages in case of such an accident (Terms).

The Company shall automatically debit the amount of the fine and/or additional fees indicated in the Pricelist to the Payment Account. They money shall be debited to the Payment Account immediately after a breach is identified, properly recorded and notified to the User in advance (via the App or otherwise).

Additional fees in Latvia and Estonia

Parking:

Leaving a vehicle in another country fee – 59 EUR;
Penalty for leaving vehicle outside of the permitted area (if the rental fee has not been paid) – 60 EUR;
Penalty for loss of key – 120 EUR.

Prevent a car from damage and keep it clean and in good order:

Obligatory car washing (without chemical washing) – 30 EUR;
Obligatory car washing (with chemical washing) – 100 EUR;
The amount of your compensable losses if you have caused the accident is up to 500 EUR. The condition limiting your civil liability does not apply in the cases specified and described in the Vehicle, Property Operating Conditions and Liability section of the Terms of use;
Damaged, not repairable tire – 120 EUR.

Do not smoke inside the car:

A fine for smoking inside the car – 50 EUR.

Use a given fuel card for CityBee cars only:

A fine for stealing fuel – 300 EUR.

Please observe road traffic rules and driving etiquette when driving:

The administration fee for road traffic violations – 5 EUR;
A fine for dangerous or careless driving – 300 EUR;
A fine for driving while intoxicated, under the influence of psychoactive or other narcotic substances – 2000 EUR;
for allowing other persons, who do not have the right to control the vehicle (i.e., persons without a valid driving license), to drive, control or otherwise use the vehicle – EUR 500.

After the trip, put the bike back to its stop:

A fine for stealing a bike – 500 EUR.

And some more details:

Taxi is compensated up to 5 EUR;
Re-invoicing 5 EUR;
Trip start fee 0,5 EUR.

How long can I use the car (when the car is used by a natural person)?

How to unplug the car before starting the trip (In Lithuania only)?

Please note that this service is provided in Lithuania only.

Make sure the car is unlocked.
Take the car keys and find the charging coin (RFID key) attached (there are two coins: one for “IgnitisON” and one for “ElintaCharge”).
In case of charging at the “IgnitisON” charging station or “ElintaCharge” fast charging station:
1. Approach the charging station, scan the charging token, and choose “Stop Charging” (“Sustabdyti”).
2. Wait a few seconds until the charging process is fully stopped.
3. Gently unplug the cable from the vehicle and leave it at the charging station.
In case of charging the vehicle at a 2-slot “ElintaCharge” station:
1. Scan the charging token and wait for a few seconds until the word “Charging” on the station stops lightning.
2. Wait a few seconds until the charging process is fully stopped.
3. Gently unplug the cable from the charging station first and then unplug it from the CityBee vehicle.
4. Don’t leave the cable at the charging station, put the cable back in the car:
  
  • In the case of the VW e-Crafter electric van – under the front center seat
  
  • In the case of a passenger car – to the spare wheel space in the trunk.