Дополнительные платежи
Дополнительные сборы CityBee описаны в следующем документе:
If You refueled at another gas station and paid for it, we will reimburse your expenses.
In order to get a reimbursement to your bank account in Lithuania, If You are a natural person or a company, You need to contact us via email info@citybee.lt. Please send our team payment receipt and we will provide You refund request sheet, that You will need to fill out and send back to us.
You can change your email address in the mobile app.
Select Menu — My profile — E-mail address — Replace the previous e-mail address with a new one.
You will receive an email at the new address with a confirmation link. You will need to click it to confirm the new email address.
If you want to use the car for longer than travelling from point A to point B, lock the car with a key at intermediate stops and take the keys with you. Do not mark the trip as complete in the app. If needed, you can continue your trip using the same car at any time. Only mark the trip as complete in the app when you no longer wish to use the car. Please note that if you lock the car with the key, if it has not been used for some time, but you have not completed the reservation via the app, the price of the travel time will continue to be calculated.
Yes! To sign an agreement with CityBee, fill the application form:
https://citybee.lt/lt/verslo-klientai/ (For companies operating in Lithuania);
https://citybee.lv/lv/business-clients/ (For companies operating in Latvia);
https://www.citybee.ee/ee/arikliendile (For companies operating in Estonia).
If you exceed the maximum allotted time or distance during a trip, standard CityBee per-minute and per-kilometer rates will apply according to the pay-as-you-go pricing for the selected car model. Immediately after your trip, you will receive an invoice via email detailing the additional charges for extra kilometers and/or minutes. This amount will be charged to the payment card linked to your CityBee account.
If, for any reason, the additional charges cannot be deducted from your payment card and a debt is incurred, you will not be able to start a new trip until the outstanding balance is settled.
All CityBee cars are covered by compulsory Civil Liability Insurance, so you do not need to worry about the insurance. The car is equipped with an insurer-compliant, satellite-linked security system that will protect CityBee from possible theft.
To learn more about your financial responsibility in case of an accident, check out our article: «What is my financial liability in the event of a car accident?»
Link to the law governing the CMTPLI in Lithuania;
Link to the law governing the CMTPLI in Latvia;
Link to the law governing the CMTPLI in Estonia.
To sign up, you need to download the CityBee app to your smart iOS or Android phone.
To register, enter the requested personal data and a valid telephone number to verify signing up.
The final step is to link a payment card to your CityBee account.
If you want to use a car-sharing service, you must confirm your driving license’s validity. You can do it just in a few minutes by following the instructions in the app!
Please note that this service is provided in Lithuania and Estonia.
Lithuania:
Make sure the car is unlocked.
Take the car keys and find the charging coin (RFID key) attached (there are two coins: one for «IgnitisON» and one for «ElintaCharge»).
In case of charging at the «IgnitisON» charging station or «ElintaCharge» fast charging station:
Approach the charging station, scan the charging token, and choose «Stop Charging» («Sustabdyti»).
Wait a few seconds until the charging process is fully stopped.
Gently unplug the cable from the vehicle and leave it at the charging station.
In case of charging the vehicle at a 2-slot «ElintaCharge» station:
Scan the charging token and wait for a few seconds until the word «Charging» on the station stops lightning.
Wait a few seconds until the charging process is fully stopped.
Gently unplug the cable from the charging station first and then unplug it from the CityBee vehicle.
Don’t leave the cable at the charging station, put the cable back in the car:
• In the case of the VW e-Crafter electric van — under the front center seat
• In the case of a passenger car — to the spare wheel space in the trunk.
If you cannot unplug the cable from the car easily, take the car keys and press the «Unlock» button twice again.
Estonia:
Make sure the car is unlocked
Take the ‘Eleport’ charging card from sun visor
To disconnect the charger in Eleport charging station:
Take the Eleport charging card and tap it on the reader
Press »Stop Charging» (»Lõpeta laadimine») — this process may take up to 30 seconds
Disconnect the charging cable from the car and put it back to the charger
Дополнительные сборы CityBee описаны в следующем документе: