What is the BeeChill fee?

Bee Chill – we’ve got your back! If you happen to have an accident and accidentally damage the vehicle, don’t stress – we’ve got you covered. Just be sure to notify us right away, and we’ll take care of the rest.

The BeeChill is a financial responsibility fee is applied to all ‘Pay as You Go’ trips, and it’s already included in the price of trip packages or trips made with a subscription plan. You can see the fee in the app before you start your trip.

This fee is designed to cover any damage to the car that may occur due to an accident where you’re at fault, except for certain situations, such as failure to report the incident to us, causing the accident while under the influence of alcohol, violating traffic regulations, etc.

For more details on your liability and any exceptions, be sure to check out our Terms of Service.

What should I do if my CityBee subscription plan expires before I’ve used all my allocated trips?

End of the trip

After using the CityBee car, return the vehicle to CityBee parking zone. CityBee parking zones are highlighted on the app map.

Green zone

You can always finish your trip in this area following the road traffic rules. Do not leave the car in disabled parking space or in reserved areas. Attention – green zones are different for electric cars, cars and vans.

Yellow zone

Leaving or picking a Bee up here might incur an extra fee or discount for the trip. Please note that the conditions differ for each area. Click on the desired area to see them.

Red zone

CityBee cars can not be left in these areas. A fine may be applied at the end of the trip if you finish your trip in this zone. Areas that not highlighted are also not CityBee zones and cars can not be left there.

All Citybee zones can be found in the app on the main map.

After completing the trip and parking, make sure that you have not left your belongings in the car, as well as that you have not taken car documents or accessories with you. Remember to leave the key in the car, put it in the same place you picked it up from or leave it in a place where another customer can easily find it. Make sure all windows and sunroof are closed.

When you get out of the car, open the active reservation in the mobile app and select the “End trip” command and confirm this action. Check that the car door has been locked successfully.

Forgot/Lost items

If you forget your personal belongings in a CityBee car, you can retrieve them by:

Reserving and unlocking your last car as usual.
You can retrieve your items for free for 24 hours after your last journey.
You have 5 free minutes to collect your belongings, do not turn on ignition if you don’t plan to use the car. If the car will be used for longer than 5 minutes, a paid reservation will start automatically.

Please note, that if you do not recover your items within 24 hours, you can find the car location, where the items were left, by using this link. If you are unable to find the car you are looking for, please, be patient, somebody is using it right now:
LT: https://map.citybee.lt/#/main-map
EE: https://map.citybee.ee/#/main-map
LV: https://map.citybee.lv/#/main-map

If you need more assistance, contact us at info@citybee.lt, info@citybee.lv, info@citybee.ee or in-app chat.

Registration fee

List of charging stations

Please note that this service is provided in Lithuania and estonia.

Lithuania:

You can find the map with all charging stations at https://www.plugshare.com that shows both “IgnitisON” and “ElintaCharge” (that are free of charge for CityBee EV users) and other providers’ charging stations.

Estonia:

You can find ‘Eleport’ charging stations which are free of charge for CityBee users here

Which paid car wash subscription can I choose?

IN LITHUANIA:

During the MyBee car rental period, a subscription to PRO BRO Tunnel Car Wash Midi program is provided twice a month.

IN ESTONIA:

During the Mybee subscription period, you can wash your car 2 times a month at the “Jazz pesulad” car washes listed below.

NB! At the moment, the service is only available in Tallinn, Viimsi and Tartu.

Tallinn

• Kadaka Jazz Pesutänav – Kadaka tee 60, Tallinn

• Peterburi tee Jazz Pesutänav – Peterburi tee 77, Tallinn

• Sõle Jazz Pesutänav – Sõle 25A/1, Tallinn

• Laagri Jazz Pesutänav – Pärnu mnt 453E, Tallinn

• Smuuli Jazz Pesutänav – Punane 43, Tallinn

• Tondi Jazz Pesutänav – A.H. Tammsaare tee 64, Tallinn

• Mustakivi Jazz Pesutänav – Mustakivi tee 15, Tallinn

Viimsi

• Viimsi Jazz Pesutänav – Paadi tee 7, Viimsi

Tartu

• Lõunakeskuse Jazz Pesutänav – Optika tn 22, Tartu

• Kalda Jazz Pesutänav – Kalda tee 43a, Tartu

• Ringtee Jazz Pesutänav – Ringtee 28A, Tartu

The washing service is used on the basis of the car’s registration number, which is identified by the number recognition system in Jazz Pesulad.

To enter the car wash you need to wait operators signal.

NB! Make sure your vehicle’s number plate is readable.

Purchase of screenwash

Ford Focus

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package. Learn more in the app.

The price of this journey would be

0€

Trip start fee of 1.49€ is included in the price calculation.

1 minute

0.12€

1 hour

5.49€

1 day

19.99€

km

0.29€

Car gallery

All features for your trip!

Automatic transmision

Child seat

Bluetooth

Air conditioning

Navigation

USB

Everything you need is CityBee app!

Download the app, sign up in just 60 seconds and make a buzz!