Drivers license verification video call

During the process of drivers license approval, sometimes the system will ask you to join a video call.

You will receive a link to this call via SMS and e-mail. After receiving this link, please click on it and join the video call during these hours – 8:00-00:00.

If you do not join the video call within 7 days, the driver’s license will not be successfully approved.

Change of e-mail address

What should I do if a car runs out of windshield washer fluid or oil?

Change of phone number

If you want to change your phone number in the CityBee app, please follow these steps:

Menu > My profile > Phone number. Specify the new phone number and enter the verification code, which you will receive as an SMS to the new phone number.

If you want to change the phone number registered in the CityBee app, but cannot access your profile in the app, please send us a request by e-mail, using the e-mail address you specified in your CityBee profile, and indicate your new phone number. We will change it upon request.

If you are unable to access the email inbox associated with your account, kindly get in touch with our customer support team for further assistance.

Attention! To protect Your account and to prevent fraud, while changing the phone number, we will remove Your driver‘s license and all Your attached payment cards. Add Your driver‘s license and payment card and You will be able to use the services again.

Email for contacting (for Citybee Lithuania customers): info@citybee.lt;

Email for contacting (for Citybee Latvia customers): info@citybee.lv;

Email for contacting (for Citybee Estonia customers): info@citybee.ee.

Type of fuel

How can I find out when my CityBee subscription plan expires?

What is the CityBee subscription?

The CityBee subscription is a monthly trip plan that allows you to travel much more affordably than with the pay-as-you-go pricing and offers exclusive benefits for subscribers. When you purchase a subscription plan for a fixed price, you’ll receive a set number of trips. Each trip includes a predetermined number of kilometers and minutes, as well as the trip start fee and minimum trip cost. You have 30 days from the date of purchase to use your trips.

Regardless of the number of trips, the CityBee monthly subscription plan also includes the following benefits:

free parking in the CityBee yellow zone;
‘BeeChill’ fee included in the price.

Long-term car reservation for individuals

Currently, CityBee offers a long-term car rental, and any car from the CityBee car park can be rented. Usage is no different from short-term CityBee rent service, and all the offered benefits (insurance, fuel, washing) remain.

How long can a person use a car?

The maximum length of a reservation is 28 days. If you wish to continue using CityBee service longer, just purchase another package or continue the trip with the “pay as you go” option and we will take the necessary steps to issue a monthly invoice for your ongoing trip.

What is the amount of time you will be charged for a trip when an individual uses the car?

During long-term reservation (trip package), the sum is charged before the start of the trip and if additional time and/or km is required after the prepayment package ends, the sum for the actual accumulated amount will be deducted during or at the end of the trip.

The money will be deducted from your selected card. If you have money in your CityBee wallet or have accumulated credit, for example for refueling, the funds will be deducted from this amount first. If the amount cannot be deducted, we will ask you to pay it or leave the car.

Ford Focus

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package. Learn more in the app.

The price of this journey would be

0€

Trip start fee of 0.44€ is included in the price calculation.

1 minute

0.14€

1 hour

6.19€

1 day

22.99€

km

0.29€

Drivers license verification video call

Change of e-mail address

What should I do if a car runs out of windshield washer fluid or oil?

Change of phone number

Type of fuel

How can I find out when my CityBee subscription plan expires?

What is the CityBee subscription?

Long-term car reservation for individuals

Ford Focus

Car gallery

All features for your trip!

Automatic transmision

Child seat

Bluetooth

Air conditioning

Navigation

USB

Everything you need is CityBee app!

Drivers license verification video call

Change of e-mail address

What should I do if a car runs out of windshield washer fluid or oil?

Change of phone number

Type of fuel

How can I find out when my CityBee subscription plan expires?

What is the CityBee subscription?

Long-term car reservation for individuals

Ford Focus

Price Calculator

Ford Focus

Car gallery

All features for your trip!

Automatic transmision

Child seat

Bluetooth

Air conditioning

Navigation

USB

More from CityBee

Volkswagen Tiguan

Toyota Corolla Touring

Ford Puma

Skoda Karoq

Seat Ateca

Peugeot 308

Ford Focus Wagon

Opel Crossland

Skoda Fabia

Volkswagen Taigo

Toyota C-HR

Nissan Qashqai

Ford Kuga

Jeep Compass

Ford Focus

VW T-Roc

Skoda Kamiq

BMW 118i

Toyota Yaris

Toyota Corolla

Volkswagen T-Cross

Everything you need is CityBee app!