What should I do if a car runs out of windshield washer fluid or oil?

For what purpose and on what basis is my personal identification number processed?

We use your personal identification number to identify you, enter into and enforce an agreement with you, and provide you with CityBee vehicle sharing services. We also process your personal identification number on the basis of our legitimate interest.

The CityBee Privacy Policy (published at https://citybee.lt/en/privacy-policy/) provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

Can I transfer the discount coupons to my bank account?

,,My wallet"

CityBee wallet is a virtual payment method which can be used to pay for CityBee services. You can find it in the Menu bar under “Payments” section.

You can top up CityBee wallet using your bank card. The wallet can be topped up unlimited times.

Your reservation will automatically be paid using CityBee wallet. If the wallet balance is insufficient, the money will be charged from the bank card that is linked to your account.

CityBee wallets are separate between countries. This means that if you topped up your wallet in Lithuania – the wallet balance can be used only for reservations made in Lithuania.

What data about me do you collect and for what purposes?

We process your personal data in accordance with the General Data Protection Regulation (BDAR) and other legal requirements.

In order to provide you with services and administer them, we process your name, contact details, other data required for the use and provision of the services. The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

How to charge the car (In Lithuania only)?

Please note that electric cars can be found in Lithuania and Estonia.

Lithuania:

Make sure the car is unlocked.
Open Charger socket cover on the car which is next to the driver’s door (in the case of the VW e-Crafter electric van) or behind the rear door (in the case of light electric vehicles). If the cover does not open, click “Unlock” on the car key.
In case of charging the vehicle at the “IgnitisON” or “ElintaCharge” fast charging station:
1. Use the right-most charging wire (“Type 2”) that is already connected to the charging station.
  
  Attention: Wire configurations may vary in some charging stations, so you can only find a Type 2 or “CCS” type wire.
2. Take the car keys and find the charging token attached (there are two tokens: one for “IgnitisON” and one for “ElintaCharge”).
3. Approach the charging station and scan the charging token.
4. Choose the charging slot (“Pasirinkite jungtį”) by pressing a button next to the shown option.
5. Press the button “Pradėti” to start charging.
In case of charging the vehicle at a 2-slot “ElintaCharge” station:
1. Take the charging wire from under the middle seat of a CityBee car:
  
  • In the case of the VW e-Crafter electric van – under the front center seat.
  
  • In the case of a passenger car – to the spare wheel space in the trunk.
  
  2. Put one side of the charger wire in the car electric socket and another side into the charging station.
  
  3. Scan the RFID token with “ElintaCharge” written on it.
  
  4. The word “Charging” should start lightning, which means the vehicle is being charged.
Check the car’s charging socket (the green light should be lightning; if there is an orange light or no light at all, it means that the car is not being charged) and the information screen behind the steering wheel (it should indicate that the car is being charged with an indicated time left until fully charged).

Estonia:

Make sure the car is unlocked
Open the charger socket cover, which is located behind the rear door. If the cover does not open, click “Unlock” on the car key.
Charging the vehicle in ‘Eleport’ charging station:

Take the ‘Eleport’ charging card from the sun visor and tap it on the screen
Select either ‘CCS’ or ‘Type 2’ charging option and connect it to the car
Press ”start charging” to start the charging process

To make sure the car is charging, check the charging port to see, if there is a green light.

Will I need to wash the car myself?

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.

2 EUR gift for refueling

When you refill a bee with fuel level less than 25% volume of the tank capacity, a 4 EUR discount will be added to your account for future trips.

ATTENTION! Discount for refueling the car is applied only when the fuel drops to 1/4 volume of the tank capacity and you fill a full tank. The discount is given just once during your trip.

How to refuel: https://intercom.help/citybee/en/articles/4890184-do-you-need-to-pay-for-the-fuel.

Minimum fee will still be charged if the trip is less than it. Discounts will be applied after that.

Thank you for taking care of our bee!

BMW 118i

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BMW 118i

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According to the information you provided, it would be cheaper to buy a package. Learn more in the app.

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0.23€

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13.29€

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41.99€

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0.29€

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