What should I do if I refuel at a non-partner gas station?

If You refueled at another gas station and paid for it, we will reimburse your expenses.

There are two possible reimbursement methods:

1. We can add the amount spent on fuel to Your CityBee account. In such a case, the money would be used to pay for Your trips, and when the money runs out, the process will continue as usual – reservations will be charged to Your bank account.

2. We can reimburse the money to the bank account linked to Your CityBee account.

In order to get a reimbursement, You need to:

If You are a natural person, You need to send the information below to us via email at CityBee Lithuania- info@citybee.lt; CityBee Latvia- info@citybee.lv; CityBee Estonia- info@citybee.ee:

Trip ID (You can find the trip ID number only if You finished the ride if the ride is still ongoing write the license plate number);
The amount that You paid for the fuel;
Bank account number which is linked to Your CityBee account;
Photo of Your receipt;
Write what kind of reimbursement would like to get (CityBee credits or reimbursement to Your bank account).

If You are a legal person, You need to send the information below to us via email at CityBee Lithuania- info@citybee.lt; CityBee Latvia- info@citybee.lv; CityBee Estonia- info@citybee.ee:

Name of Your company and the company code.
Information that You paid by Your own money and the company did not incur any loss;
Write Your name, surname, bank account number (If You would like to get the reimbursement to Your bank account);
Trip ID number;
Write the amount that You paid for the fuel;
Photo of Your receipt;
Write what kind of reimbursement would like to get (CityBee credits or reimbursement to Your bank account).

Can bikes be reserved?

What should I do if I paid for the fuel myself?

If You refueled at another gas station and paid for it, we will reimburse your expenses.

There are two possible reimbursement methods:

1. We can add the amount spent on fuel to Your CityBee account. In such a case, the money would be used to pay for Your trips, and when the money runs out, the process will continue as usual – reservations will be charged to Your bank account.

2. We can reimburse the money to the bank account linked to Your CityBee account.

In order to get a reimbursement, You need to:

If You are a natural person, You need to send the information below to us via email at CityBee Lithuania- info@citybee.lt; CityBee Latvia- info@citybee.lv; CityBee Estonia- info@citybee.ee:

Trip ID (You can find the trip ID number only if You finished the ride if the ride is still ongoing write the license plate number);
The amount that You paid for the fuel;
Bank account number which is linked to Your CityBee account;
Photo of Your receipt;
Write what kind of reimbursement would like to get (CityBee credits or reimbursement to Your bank account).

If You are a legal person, You need to send the information below to us via email at CityBee Lithuania- info@citybee.lt; CityBee Latvia- info@citybee.lv; CityBee Estonia- info@citybee.ee:

Name of Your company and the company code.
Information that You paid by Your own money and the company did not incur any loss;
Write Your name, surname, bank account number (If You would like to get the reimbursement to Your bank account);
Trip ID number;
Write the amount that You paid for the fuel;
Photo of Your receipt;
Write what kind of reimbursement would like to get (CityBee credits or reimbursement to Your bank account).

Premium plan

The Premium Plan is a package of additional services provided to CityBee users for an additional fee. This package is available to both natural and legal persons.

The premium plan currently includes:

– Reduction of financial liability in the event of an accident from €500 to €100;

-Additional 20 minutes for free reservation;

-Priority for car reservation using radar function (app version 5.3.0 required).

There are three types of premiums plan subscription:

a) 1 day (24 hours from the moment of purchase) – €1.99;

b) 1 week (7 days from the moment of purchase) – €3.99;

c) 30 days (720h from the moment of purchase) – €9.99. Regular payment method applies to the payment for this service. There is no way to unsubscribe earlier and get a refund.

What should I do if I want the car interior cleaned?

Our partners can clean not only the exterior but also the interior of the car.

If the car gets dirty in Lithuania:

a) Car wash ŠVARI AUTO, located in Vilnius Akropolis near SOS animal shelter Ozo g. 25. Opening hours: I-VII 10-20 h, tel. No. for reservation: +370 6 103 0111.

b) Car wash ŠVARI AUTO, located in Plaunu pats premises near Neste gas station, Laisvės pr. 125. Opening hours: I-V 9-18 h, tel. No. for reservation: +370 5 279 4406.

If the car gets dirty in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

If the car gets dirty in Estonia, please contact us by calling +372 600 0160 and we will provide you further details.

Road taxes

All van drivers have to purchase vignettes themselves and pay driving charges if they drive on toll roads.

You can find all toll roads in Lithuania here: https://lakd.lrv.lt/lt/keliu-mokesciai-ir-rinkliavos/naudotojo-mokestis/apmokestinti-keliai.

You can purchase the vignette here: https://pirkti.keliumokestis.lt/purchase/cart.xhtml.

In Latvia vignettes are included in the price and drivers don’t have to buy it.

In Estonia You have to buy vignette if the vehicle weights more than 3500kg.

You can purchase the vignette here: https://www.teetasu.ee/

Scooters

Do I have to add an identity document to use bikes?

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Toyota Yaris

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

The price of this journey would be

0€

1 minute

0.14€

1 hour

5.89€

1 day

26.49€

1 week

129€

1 month

339€

km

0.19€

Car gallery

All features for your trip!

Bluetooth

Air conditioning

USB

Child seat

Automatic transmision

Frequently Asked Questions

Drive

Where can I find car documents?

How does the radio work?

How to switch gears?

How to turn on the lights?

How to start engine?

How to start engine?

The car is started by putting the key in the ignition and turning it clockwise. After starting the engine, only the electrical engine starts, so there is no engine sound and the “EV” indicator is on in the dashboard. After pressing the accelerator, the petrol engine starts and you can hear the engine sound. IMPORTANT: The car is a hybrid, so it starts EXTREMELY silently.

Fuel

How to refuel?

The gas tank is opened by lifting a switch to the left of the driver’s seat, then the tank cap is screwed off. The gas tank is on the left side. The fuel type is indicated on the sticker that is on the cover for the gas tank, the sun visor, and in the vehicle registration certificate, found in the car’s glovebox. You can fill up at any Circle K station. You will find the fuel card in the visor and the PIN code is on the card. Pay with that card and keep driving 🙂

Everything you need is CityBee app!

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