Should I put the car to charging after finishing my trip?

Please note that this service is provided in Lithuania only.

CHARGE or MOVE:

• If You are planning to complete the trip at the charging station (marked with a road sign „Elektromobilio įkrovimo vieta“), it is mandatory to connect the car to the charging station and initiate the charging process, because not doing it may cause a fine based on road traffic regulations.

• You can also park the electric car somewhere around the charging station without charging it. This way You won’t forbid clients charge their cars as well as avoid the risk of getting a fine under Article 417 of the Code of Administrative Offenses. 2 d.

Do I have to add an identity document to use bikes?

What should I do if I want to use the car for more than 24 hours?

If you want to use the car for a day, a week, a month or longer, you do not need to take any additional steps.

Use is no different from a short-term CityBee rent, and all the benefits offered (insurance, fuel, washing) remain as well. Choose the car you want from the CityBee fleet, book it, and start your journey. If the car is used continuously, the money for the amount actually accumulated will be deducted every 24 hours. The money will be deducted from the payment card you choose before starting your trip.

After reaching a daily, weekly, or monthly price, the amount is recorded and the app starts calculating for the kilometres travelled. When a new day, week, month starts, the price of time and kilometres starts to be recalculated. How long can a person use the same car? If the payments are successful, the use time is unlimited. If we are unable to deduct money from the linked payment card, we will ask you to pay for the trip immediately or complete it and leave the car in the nearest CityBee parking area. The VAT invoice, in this case, will be issued for payments made in the previous month, not the actual reservation (from its start to the end date). I.e., if the trip continues for more than one month, the cost of the trip will be split, and only the portion of the trip that was completed in the month for which the invoice is issued will be billed.

I found the car damaged/dirty. What should I do?

If you find a CityBee car dirty or damaged (if the damage is not marked with an orange sticker “Reported”), please report by the application or take a photo and send it to us by email or a Facebook message and indicate a vehicle state plate number.

Email for CityBee LT damages info@citybee.lt;

Email for Citybee EE damages info@citybee.ee;

Email for Citybee LV damages info@citybee.lv.

What should I do if I want the car interior cleaned?

Our partners can clean not only the exterior but also the interior of the car.

If the car gets dirty in Lithuania:

a) Car wash ŠVARI AUTO, located in Vilnius Akropolis near SOS animal shelter Ozo g. 25. Opening hours: I-VII 10-20 h, tel. No. for reservation: +370 6 103 0111.

b) Car wash ŠVARI AUTO, located in Plaunu pats premises near Neste gas station, Laisvės pr. 125. Opening hours: I-V 9-18 h, tel. No. for reservation: +370 5 279 4406.

If the car gets dirty in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

If the car gets dirty in Estonia, please contact us by calling +372 600 0160 and we will provide you further details.

Can I issue a VAT invoice on behalf of the company by myself?

Absolutely yes!

1. Update CityBee app. Open the app and press section “Credit cards”. Add your personal or Bussines credit card and indicate company details. There you will receive an invoice for the trip.

2. If you do not provide any company details, the invoice will be issued in the usual way ( with your personal name ).

3.Before the trip select the card from which payment after the trip will be made. If you select a card with the specified details the invoice will be issued according to the written information.

4. The invoice of the previous month shall be sent on the first days of the following month.

What weight can a bicycle or its bag hold?

Is signing up for CityBee paid?

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Volkswagen T-Cross

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

The price of this journey would be

0€

1 minute

0.21€

1 hour

8.79€

1 day

39.49€

1 week

179€

1 month

459€

km

0.21€

Car gallery

All features for your trip!

Bluetooth

Air conditioning

USB

Child seat

Automatic transmision

Navigation

Frequently Asked Questions

Drive

Where can I find car documents?

How does the radio work?

How to switch gears?

How to turn on the lights?

How to start engine?

Fuel

How to refuel?

The cover for the gas tank is opened by pressing it. Then the cap is screwed off by turning counter-clockwise. The gas tank is on the right side. The fuel type is indicated on the sticker that is on the cover for the gas tank, the sun visor, and in the vehicle registration certificate, found in the car’s glovebox. You can fill up at any Circle K station. You will find the fuel card in the visor and you can find the PIN code in app just press “PIN”. Pay with that card and keep driving 🙂

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