How do I change my email address?

Can I use my own car for BeePool?

Yes, of course! You can use BeePool services both with CityBee vehicle and with your own car.

If you decide to use your car, make sure that it is without any technical issues and has all the necessary documents. During the trip, it is mandatory to have vehicle registration and technical inspection documents, vehicle owners’ compulsory civil liability insurance policy and other essential documents. Please note that CityBee does not check the documents of the vehicle. Passengers can ask the driver to show them at any time during the trip.

How to get started with CityBee?

To sign up, you need to download the CityBee app to your smart iOS or Android phone.

To register, enter the requested personal data and a valid telephone number to verify signing up.

The final step is to link a payment card to your CityBee account.

If you want to use a car-sharing service, you must confirm your driving license’s validity. You can do it just in a few minutes by following the instructions in the app!

What CityBee rules, policies, procedures apply to me?

What should I do if I refuel at a non-partner gas station?

If You refueled at another gas station and paid for it, we will reimburse your expenses.

There are two possible reimbursement methods:

1. We can add the amount spent on fuel to Your CityBee account. In such a case, the money would be used to pay for Your trips, and when the money runs out, the process will continue as usual – reservations will be charged to Your bank account.

2. We can reimburse the money to the bank account linked to Your CityBee account.

In order to get a reimbursement in Latvia and Estonia, You need to:

If You are a natural person, You need to send the information below to us via email at CityBee Latvia- info@citybee.lv; CityBee Estonia- info@citybee.ee:

Trip ID (You can find the trip ID number only if You finished the ride if the ride is still ongoing write the license plate number);
The amount that You paid for the fuel;
Bank account number which is linked to Your CityBee account;
Photo of Your receipt;
Write what kind of reimbursement would like to get (CityBee credits or reimbursement to Your bank account).

If You are a company, You need to send the information below to us via email at CityBee Latvia- info@citybee.lv; CityBee Estonia- info@citybee.ee:

Name of Your company and the company code.
Information that You paid by Your own money and the company did not incur any loss;
Write Your name, surname, bank account number (If You would like to get the reimbursement to Your bank account);
Trip ID number;
Write the amount that You paid for the fuel;
Photo of Your receipt;
Write what kind of reimbursement would like to get (CityBee credits or reimbursement to Your bank account).

In order to get a reimbursement to your CityBee account in Lithuania, If You are a natural person or a company, You need to send the information below to us via email info@citybee.lt:

Trip ID (You can find the trip ID number only if You finished the ride if the ride is still ongoing write the license plate number);
The amount that You paid for the fuel;
Photo of Your receipt.

In order to get a reimbursement to your bank account in Lithuania, If You are a natural person or a company, You need to contact us via email info@citybee.lt. Our team will provide You with a refund request sheet, that You will need to fill out and send back to us.

Do you need to pay for the fuel?

When using CityBee, you do not need to pay for the fuel – you will pay only for the time used and for kilometers driven.

When the fuel drops to 1/4 volume of the tank capacity, go to any Circle-K gas station in Lithuania and fuel the bee. Fill a full fuel tank and pay with the gas stations’ card which you will find in the CityBee car at the sun visor on the top of the driver’s side.

You will find the payment card PIN code in the CityBee app after opening your active reservation. You will find stickers indicating the type of fuel for a car on the sun visor and the fuel tank cover (both inside and outside).

Do you pass on my personal data to third parties? Who processes my data? In which countries is my data processed?

We rely on other legal entities in the provision of our services (data centres, document, photo verification, administration, payment, audit, accounting, legal and advisory services, debt collection, mobile app usage analysis and statistics monitoring, direct marketing, email, SMS, payment intermediaries, etc.)

In all cases, we ensure that third parties providing services comply with our obligations of confidentiality and proper protection of personal data.

If necessary, your personal data may be provided to state and municipal authorities in accordance with applicable legislation and / or our legitimate interests.

After an accident involving a CityBee car used on your behalf, your data is transferred to insurance companies and, if necessary, to other parties involved in the accident.

CityBee also has the right and, in certain cases, the obligation to pass on information about road traffic offences committed by customers (e.g., speeding, drunk-driving) to the responsible authorities (e.g., the Police).

The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

I found the car damaged/dirty. What should I do?

If you find a CityBee car dirty or damaged (if the damage is not marked with an orange sticker “Reported”), please report by the application or take a photo and send it to us by email or a Facebook message and indicate a vehicle state plate number.

Email for CityBee LT damages info@citybee.lt

Email for Citybee EE damages info@citybee.ee

Email for Citybee LV damages info@citybee.lv

Volkswagen T-Cross

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package. Learn more in the app.

The price of this journey would be

0€

Trip start fee of 0,5€ is included in the price calculation.

1 minute

0.16€

1 hour

6.99€

1 day

33.89€

km

0.24€

Car gallery

All features for your trip!

Automatic transmision

Child seat

Bluetooth

Bluetooth

Air conditioning

Navigation

USB

Automatic transmision

Navigation

Frequently Asked Questions

Drive

Where can I find car documents?

How does the radio work?

How to switch gears?

How to turn on the lights?

How to start engine?

Fuel

How to refuel?

The cover for the gas tank is opened by pressing it. Then the cap is screwed off by turning counter-clockwise. The gas tank is on the right side. The fuel type is indicated on the sticker that is on the cover for the gas tank, the sun visor, and in the vehicle registration certificate, found in the car’s glovebox. You can fill up at any Circle K station. You will find the fuel card in the visor and you can find the PIN code in app just press “PIN”. Pay with that card and keep driving 🙂

Everything you need is CityBee app!

Download the app, sign up in just 60 seconds and make a buzz!