Price Calculator
Volkswagen T-Cross
The price of this journey would be
0€
Trip start fee of 0.44€ is included in the price calculation.
If you exceed the maximum allotted time or distance during a trip, standard CityBee per-minute and per-kilometer rates will apply according to the ‘Flexible’ pricing for the selected car model. Immediately after your trip, you will receive an invoice via email detailing the additional charges for extra kilometers and/or minutes. This amount will be charged to the payment card linked to your CityBee account.
If, for any reason, the additional charges cannot be deducted from your payment card and a debt is incurred, you will not be able to start a new trip until the outstanding balance is settled.
If you’d like to use the car-sharing service, you’ll need to confirm the validity of your driver’s license.
You can do this in just a few minutes by following the steps in the ‘CityBee’ app. Open the app, choose Add driver’s license and enter your driver license number.
We now offer several ways to confirm your license:
Smart-ID or Mobile-ID
Available for users whose driver’s license can be verified through these electronic identification methods.
Uploading photos
If you prefer pictures, you can complete the process by taking a few photos directly in the app. You’ll be asked to:
1) Take a selfie;
2) Take a selfie while holding your driver’s license;
3) Take a photo of the front side of the document.
Whichever method you choose, please make sure your document is valid and undamaged. When taking photos ensure good lighting and that document is removed from any cover or case so your document number, personal identification number, and personal photo can be clearly seen.
Note: We accept only photocard driver’s licenses.
The radar function in the CityBee app helps the user to be the first to know if any of the CityBee cars are nearby his location at a specific time chosen by the user.
The radar function icon can be found in the ‘Search’ section of the app, to the left of the ‘Filter’ icon. When you click on the icon and activate the radar, it will turn blue.
The minimum radar distance is 150 meters, the maximum – 1250 meters.
When activating the radar, you can choose between two options:
Notification without automatic reservation – when a CityBee car appears at the specified time and distance, the app will send a message to the user to inform them about it.
Automatic reservation – when a CityBee car appears at the specified time and distance, an automatic car reservation will be made by choosing the ‘Flexible’ pricing. The tariff can be changed after car reservation. Car reservation remains free until the end of the free reservation period (15 min).
Additional information:
The radar function will be activated at the specified time and will remain active until you reserve your car. If the car is not available within 2 hours, the radar will switch off. The radar function detects only cars that are incoming in the current location of the user and chosen distance when the radar function is activated.
You will receive an email notification after each trip made with your CityBee subscription plan, informing you of the plan’s expiration date. You can also check the expiration date in the CityBee app under the ‘Subscription’ section.
From now on, before starting the trip, we will ask you to check the car and inform us only if there are any obvious defects that make the car unsuitable for its intended purpose (5.3.19, 5.15).
1. Make a short inspection of the car;
2. Check whether there is any damage that could make the car unsafe or unsuitable for driving (for example flat tires, moderate or severe body damage, etc.) if there is any – please report it using the CityBee app;
3. If the damage is minor (e.g. small scratches or dents) – You do not have to report it and you can safely start the trip!
If the damage impacts your ability to drive safely or you’re uncertain, please reach out to us via email, in-app chat, or phone. Please include a photo to help us assess the situation more accurately.
If the car is dirty – you can select the “report” function in the reservation and the technical team will clean the car at the first opportunity.
You can contact us here:
LT- info@citybee.lt
LV- info@citybee.lv
EE- info@citybee.ee
If you contact us by phone, calling from a phone number that you haven’t registered in your CityBee profile, we will verify your identity by asking you to provide your profile or other information known only by you.
As part of this check, we can send a verification code (SMS or e-mail) to the registered phone number or e-mail address, asking you to provide the verification code.
If the verification doesn’t work, we cannot continue providing assistance.
Please note that when calling from the registered phone number some additional identification questions may be asked.
All publicly available information will be provided to any caller without verification.
You can change your email address in the mobile app.
Select Menu – My profile – E-mail address – Replace the previous e-mail address with a new one.
You will receive an email at the new address with a confirmation link. You will need to click it to confirm the new email address.
When reserving a car, you have two options:
· Choose a car, click on “Reserve,” and you will get a free 15-minute reservation, giving you access to the car for unlocking
· If you do not unlock the car within this 15-minute window, your reservation will automatically end unless you choose to pay for an extension.
If 15 minutes isn’t enough, you can extend your reservation for longer periods, but keep in mind:
· You can easily extend your reservation through the app after you’ve booked the car. Just click on Reservation and then select Extend.
· After the 15 minutes expire, the paid reservation time will begin. The cost per reserved minute is the same as the cost per minute when driving the car;
· You can extend the reservation for up to 24 hours;
· If you do not unlock the car by selecting “Unlock” in the app, the reservation will automatically end, and you will be charged for the time the reservation was active.
You can cancel a paid reservation at any time, and you will only be charged for the time used.
Once you’ve reached the car, click “Unlock” in the app. The car will unlock, and the keys will be inside the vehicle.
If you encounter any issues while trying to unlock the car using the app, please contact us by phone, and our 24-hour Beehive Assistance Center will be happy to help:
Contacts in Lithuania: +370 70077084;
Contacts in Latvia: +371 272 65460;
Contacts in Estonia: +372 600 0160.
The price of this journey would be
0€
Trip start fee of 0.44€ is included in the price calculation.
All documents can be found in the storage box.
The car has a built-in radio with a touchscreen, so everything is controlled by pushing the buttons on the screen and using additional buttons on the radio itself and the steering wheel.
The car has an automatic gearbox, so the gears are switched by pressing the brake pedal, pressing the button on the gear switch, and putting the switch in the desired position. P – Parking R – Reverse gear N- Neutral gear D – Drive gear B – The slow gear. This gear charges the battery for the electrical engine while driving.
The car lights are turned on by turning the switch under the steering wheel on the left side. Turns and high beam are connected by a lever on the left side behind the steering wheel.
The car is started by pushing the brake pedal and pressing the start button near to the gear lever.
The cover for the gas tank is opened by pressing it. Then the cap is screwed off by turning counter-clockwise. The gas tank is on the right side. The fuel type is indicated on the sticker that is on the cover for the gas tank, the sun visor, and in the vehicle registration certificate, found in the car’s glovebox. You can fill up at any Circle K station. You will find the fuel card in the visor and you can find the PIN code in app just press “PIN”. Pay with that card and keep driving 🙂
