Children carriage

Children must be carried in kids’ chairs. CityBee cars have kids’ chairs (you can see whether there is a chair in a selected car by clicking on the car icon on the map or using a filter and selecting the criteria “Cars with kids’ chairs”). Chairs are for older children, i.e. this is a raised seat without a backrest.

Road traffic rules warn that children under the age of 12 and not higher than 150 cm are allowed to sit in the front seat only in special seats adapted to their weight and height.

For safety reasons, CityBee cars only provide a group 2/3 booster cushion for children from 22-36 kg, aged 6 to 12 years, following the law.

Change of password

To change the CityBee self-service password, click on “I forgot/want to change my password” on the website . Once you’ve done that, enter your email address linked with your CityBee account in the box that appears. An email will be sent to your inbox with instructions explaining how to change your password.

Lithuania self – service: https://selfservice.citybee.lt/#/login;

Latvia self-service: https://selfservice.citybee.lv/;

Estonia self-service: https://selfservice.citybee.ee/.

In which paid CityBee zones can I park in?

In addition to Tallinn city center and downtown parking zones you are allowed to park and end the trip in the following private parking areas which are in the CityBee zone:

Europark: You are allowed to park and end the trip in all open Europark parking lots (except parking houses and parking lots with gates) in Tallinn, which are included in CityBee zones.

When parking you are obligated to follow parking requirements and traffic rules. Client is responsible paying for parking in parking lots that are not listed above.

You are not allowed to park or end the trip in the areas of apartment associations and special permits, even if there is a green CityBee parking zone.

Parking fines issued during the reservation and/or after the reservation are disputed with the data of the person responsible for the company organizing the parking. If this is not possible, CityBee pays the parking fine and reissues the fine to the responsible person.

What is the yellow CityBee parking zone, and what benefits apply when purchasing a CityBee subscription plan?

In the CityBee app, parking zones marked in yellow usually have a drop-off and/or pick-up fee for CityBee cars. This fee does not apply to trips made under the CityBee subscription. The drop-off fee in the yellow CityBee zone is not charged even if the trip starts under the subscription plan but ends with the pay-as-you-go pricing due to exceeding the allocated kilometers and/or minutes in the subscription plan.

When purchasing additional trips, i.e., trip packages, during the subscription period, the CityBee drop-off and/or pick-up fee waiver in the yellow zone does not apply for the package trips.

For more information on CityBee parking zones, click here.

Registration fee

Forgot/Lost items

If you forget your personal belongings in a CityBee car, you can retrieve them by:

Reserving and unlocking your last car as usual.
You can retrieve your items for free for 24 hours after your last journey.
You have 5 free minutes to collect your belongings, do not turn on ignition if you don’t plan to use the car. If the car will be used for longer than 5 minutes, a paid reservation will start automatically.

Please note, that if you do not recover your items within 24 hours, you can find the car location, where the items were left, by using this link. If you are unable to find the car you are looking for, please, be patient, somebody is using it right now:
LT: https://map.citybee.lt/#/main-map
EE: https://map.citybee.ee/#/main-map
LV: https://map.citybee.lv/#/main-map

If you need more assistance, contact us at info@citybee.lt, info@citybee.lv, info@citybee.ee or in-app chat.

Does the BeeChill Fee cover accidental interior damage?

BeeChill fee can cover accidental interior damage, as long as the damage wasn’t intentional, and you inform us about the incident right away. We understand that accidents happen, and we’re here to help.

However, the BeeChill fee does not cover the damages caused by things like smoking, excessive trash, or spills that require dry cleaning. For these situations, a cleaning fee will apply. For more details, please check our Pricelist.

Payment for fuel

When using CityBee, you do not need to pay for the fuel – you will pay only for the time used and for kilometers driven.

When the fuel drops to 1/4 volume of the tank capacity, go to any Circle-K gas station in Lithuania and fuel the bee. Fill a full fuel tank and pay with the gas stations’ card which you will find in the CityBee car at the sun visor on the top of the driver’s side.

You will find the payment card PIN code and fuel type in the CityBee app after opening your active reservation.

Volkswagen T-Cross

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package. Learn more in the app.

The price of this journey would be

0€

Trip start fee of 0.44€ is included in the price calculation.

1 minute

0.14€

1 hour

6.19€

1 day

22.99€

km

0.29€

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Air conditioning

Navigation

USB

Frequently Asked Questions

Drive

Where can I find car documents?

How does the radio work?

How to switch gears?

How to turn on the lights?

How to start engine?

Fuel

How to refuel?

The cover for the gas tank is opened by pressing it. Then the cap is screwed off by turning counter-clockwise. The gas tank is on the right side. The fuel type is indicated on the sticker that is on the cover for the gas tank, the sun visor, and in the vehicle registration certificate, found in the car’s glovebox. You can fill up at any Circle K station. You will find the fuel card in the visor and you can find the PIN code in app just press “PIN”. Pay with that card and keep driving 🙂

Everything you need is CityBee app!

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