Payment card registry

At least one payment card must be linked to a CityBee account. You can link more than one payment card and choose from which card you will be billed for services before each trip. It is important that the card type is VISA or MasterCard and that the secure internet shopping function is activated.

How do I activate the secure internet shopping function?

1. SEB: Log in to your internet bank and look for “Accounts and Cards” -> “Card List” in the menu bar at the top. You’ll see all of your cards that can be registered with the secure internet shopping programme. Next to the desired card in the options below, click on “Online Billing” and click “Enable”.

2. Swedbank: Log in to your internet bank and look for “Cards” -> “Secure internet shopping” in the menu bar on the left. You’ll see all of your cards that can be registered with the secure internet shopping programme. Select the desired card next to the note “Online Billing” and click “Enable”.

3. Šiaulių Bankas: Log in to your Internet bank and in the menu on the left, select “Cards” -> “Secure payment” -> select the payment card for which you want to activate the secure internet shopping and click “Register” -> enter the requested data and confirm it by pressing the “Enter and Sign” button -> soon the status of the card will change to “Registered”.

4. Luminor bank: Log in to your Internet bank and in the menu, select the item “Payment cards” -> select the payment card for which you want to activate the secure internet shopping and in the opened window click “Secure shopping service settings” -> select the “Order service” button -> enter the requested data, which the bank will show you later during the purchase -> click “Order service”.

5. Citadele bank: No additional activation of the secure internet shopping is required.

Starting the electric car

Temporary lock with a key

If you want to use the car for longer than travelling from point A to point B, lock the car with a key at intermediate stops and take the keys with you. Do not mark the trip as complete in the app. If needed, you can continue your trip using the same car at any time. Only mark the trip as complete in the app when you no longer wish to use the car. Please note that if you lock the car with the key, if it has not been used for some time, but you have not completed the reservation via the app, the price of the travel time will continue to be calculated.

Can I switch to pay-as-you-go pricing if I have a CityBee subscription plan?

During your CityBee subscription period, you can choose between using a subscription plan trip or purchasing a pre-paid trip package for a longer route at the start of each trip. The pay-as-you-go pricing will automatically apply only if you exceed the allocated kilometers and/or minutes for the subscription plan or the additionally purchased package.

Can I cancel my purchased CityBee subscription plan?

Leaving the car in private parking lots

Do I have to report damages / in which cases?

It’s important to report damages, and here’s when:

Before starting your trip: No need to worry about minor scratches or dents—we’ll take care of those. However, if you notice anything that could make the car unsafe or unfit to drive, such as a flat tire, broken window, loose or missing trim, or a non-functioning light, please report it through the CityBee app.

During your trip: Report any damage to the vehicle that occurs, no matter how small. This includes accidents or collisions, regardless of who is at fault. By reporting promptly, you’ll ensure you’re covered by the BeeChill fee, and we’ll handle the rest. If you fail to report, you could be held responsible for damages. It’s always better to let us know right away!

Duration of registration

Pricing

What's the price and how it’s calculated?

Price is calculated by adding the time of use of a car and kilometers driven or choose a trip package for a fixed price.

Pay as you go

The price of the trip is calculated by adding the time of use of the car and the kilometers driven.

OR

Packages

Trip packages will help you save money, especially if you're planning a longer trip. By choosing a travel package, you'll pay less than travelling at the usual "pay as you go" price.

Price calculator

Which car do you choose?

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package. Learn more in the app.

The price of this journey would be

0€

The price is calculated without special offers. To find out more about the special offers, see the application, our Facebook page or sign up to receive news by e-mail!

To learn about potential additional fees or penalties, see here.

The BeeChill fee of €[price] is included in the trip price calculations.

Car prices

Crossover

1 minute

1 hour

1 day

1 km

1 week

4 weeks

Toyota C-HR

7 days and more

Seat Ateca

7 days and more

KIA Sportage

7 days and more

7 days and more

Volkswagen Taigo

7 days and more

7 days and more

7 days and more

7 days and more

VW T-Roc R line

7 days and more

Volkswagen T-Cross

7 days and more

Packages

SUV

1 minute

1 hour

1 day

1 km

1 week

4 weeks

Volkswagen Tiguan

Volkswagen Tiguan

7 days and more

Skoda Karoq

7 days and more

7 days and more

7 days and more

Packages

Estates

1 minute

1 hour

1 day

1 km

1 week

4 weeks

Toyota Corolla Touring

Toyota Corolla Touring

7 days and more

Ford Focus Wagon

7 days and more

Hatchbacks

1 minute

1 hour

1 day

1 km

1 week

4 weeks

Ford Puma

7 days and more

Peugeot 308

7 days and more

Skoda Fabia

7 days and more

7 days and more

7 days and more

7 days and more

BMW 118i

7 days and more

Packages

Cargo

1 minute

1 hour

1 day

1 km

1 week

4 weeks

7 days and more

7 days and more

Frequently Asked Questions

Are there any extra fees for using CityBee service?

Have questions?

Visit the FAQ page and check the answers to the Frequently Asked Questions.

Everything you need is CityBee app!

Download the app, sign up in just 60 seconds and make a buzz!