How can I check the remaining trips on my CityBee subscription plan?

Change of password

To change the CityBee self-service password, click on “I forgot/want to change my password” on the website . Once you’ve done that, enter your email address linked with your CityBee account in the box that appears. An email will be sent to your inbox with instructions explaining how to change your password.

Lithuania self – service: https://selfservice.citybee.lt/#/login;

Latvia self-service: https://selfservice.citybee.lv/;

Estonia self-service: https://selfservice.citybee.ee/.

Extended reservation

Once you reserve a car, you are able to keep it reserved for you 15 minutes for free. However, if you weren’t able to reach the car within 15 minutes and need additional time – you can easily extend your reservation through the app. Just click on Reservation and then select Extend.

The price for extended reservation costs as much as the time price for that specific car displayed in the price list.

The maximum duration of the extended reservation is 24 hours. If you do not unlock a car by selecting Unlock in the app within that period, the reservation will discontinue and you will be charged for the time used. You can cancel the extended reservation anytime. In this case, you will pay only for the used paid reservation time.

Is the CityBee subscription valid for all vehicles?

Does the BeeChill Fee cover accidental interior damage?

BeeChill fee can cover accidental interior damage, as long as the damage wasn’t intentional, and you inform us about the incident right away. We understand that accidents happen, and we’re here to help.

However, the BeeChill fee does not cover the damages caused by things like smoking, excessive trash, or spills that require dry cleaning. For these situations, a cleaning fee will apply. For more details, please check our Pricelist.

I get an error when logging in -“This email address has already been used”

You probably already have a CityBee account linked to this email but it has a different phone number. Contact us by e-mail or by phone and we will help you solve this issue.

You can contact Lithuania team via info@citybee.lt or by phone +37070077084;

You can contact Latvia team via info@citybee.lv or by phone +371 27265460;

You can contact Estonia team via info@citybee.ee or by phone +372 600 0160.

Children carriage

Children must be carried in kids’ chairs. CityBee cars have kids’ chairs (you can see whether there is a chair in a selected car by clicking on the car icon on the map or using a filter and selecting the criteria “Cars with kids’ chairs”). Chairs are for older children, i.e. this is a raised seat without a backrest.

Road traffic rules warn that children under the age of 12 and not higher than 150 cm are allowed to sit in the front seat only in special seats adapted to their weight and height.

For safety reasons, CityBee cars only provide a group 2/3 booster cushion for children from 22-36 kg, aged 6 to 12 years, following the law.

Verification process for data access

If you contact us by phone, calling from a phone number that you haven’t registered in your CityBee profile, we will verify your identity by asking you to provide your profile or other information known only by you.

As part of this check, we can send a verification code (SMS or e-mail) to the registered phone number or e-mail address, asking you to provide the verification code.

If the verification doesn’t work, we cannot continue providing assistance.

Please note that when calling from the registered phone number some additional identification questions may be asked.

All publicly available information will be provided to any caller without verification.

BMW 118i

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package. Learn more in the app.

The price of this journey would be

0€

Trip start fee of 0.44€ is included in the price calculation.

1 minute

0.14€

1 hour

6.19€

1 day

22.99€

km

0.29€

How can I check the remaining trips on my CityBee subscription plan?

Change of password

Extended reservation

Is the CityBee subscription valid for all vehicles?

Does the BeeChill Fee cover accidental interior damage?

I get an error when logging in -“This email address has already been used”

Children carriage

Verification process for data access

BMW 118i

Car gallery

All features for your trip!

Automatic transmision

Child seat

Bluetooth

Air conditioning

USB

Everything you need is CityBee app!

How can I check the remaining trips on my CityBee subscription plan?

Change of password

Extended reservation

Is the CityBee subscription valid for all vehicles?

Does the BeeChill Fee cover accidental interior damage?

I get an error when logging in -“This email address has already been used”

Children carriage

Verification process for data access

BMW 118i

Price Calculator

BMW 118i

Car gallery

All features for your trip!

Automatic transmision

Child seat

Bluetooth

Air conditioning

USB

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