Why I cannot go faster than 90 km/h with VW e-Crafter (In Lithuania only)?

Please note that this service is provided in Lithuania only.

As this vehicle is intended for city use, it is not equipped with a high-mileage battery. Therefore, if you are planning to go outside the city, a speed limited at 90 km/h ensures that the car does not use too much energy while driving. This way, You will safely reach the nearest electric charging station.

In which paid CityBee zones can I park in?

In addition to Tallinn city center and downtown parking zones you are allowed to park and end the trip in the following private parking areas which are in the CityBee zone:

Europark: You are allowed to park and end the trip in all open Europark parking lots (except parking houses and parking lots with gates) in Tallinn, which are included in CityBee zones.

When parking you are obligated to follow parking requirements and traffic rules. Client is responsible paying for parking in parking lots that are not listed above.

You are not allowed to park or end the trip in the areas of apartment associations and special permits, even if there is a green CityBee parking zone.

Parking fines issued during the reservation and/or after the reservation are disputed with the data of the person responsible for the company organizing the parking. If this is not possible, CityBee pays the parking fine and reissues the fine to the responsible person.

What happens when I get a flat tire?

If you experience a flat tire during your trip, don’t worry—we’re here to help! Here’s what you should do:

Pull over safely: First and foremost, make sure you stop the car in a safe location.

Contact us immediately: Let us know about the flat tire as soon as possible by reaching out through the CityBee app or our customer service. We’ll guide you on the next steps and assist with any necessary arrangements.

Don’t attempt repairs on your own: We’ll take care of everything, so there’s no need to replace the tire yourself. Just follow the instructions provided by our team.

The good news is that the BeeChill fee is designed to cover tire repairs, provided that you follow our Terms of Service and adhere to traffic laws. You’ll be covered as long as the flat tire isn’t caused by actions like driving on it while it’s flat, causing more damage, or failing to report the incident.

For more details, please take a moment to review our Terms of Service. We’re here to support you and ensure your experience is as smooth as possible!

What is my financial liability in the event of a car accident?

We’ve got you covered in the event of a car accident, as long as you inform us immediately about it and follow the Terms of Service, the BeeChill fee will take care of the damage.

However, there are exceptions where you will be financially liable, such as:

Failing to report the accident,

Intentional or reckless actions (e.g., driving under the influence or violating traffic laws),

Other exceptions mentioned in our Terms of Service (section 7.17).

In these cases, you will be responsible for the damage, and you will have to cover all costs. For full details, refer to our Terms of Service.

Country list of supported Drivers Licenses

Due to company policy, we are able to provide our services to customers who have Drivers licenses issued from one of these countries listed below. If your country is not on the list – unfortunately you will not be able to register.

Australia

Austria

Belarus

Belgium

Bulgaria

Canada

Croatia

Cyprus

Czech Republic

Denmark

Egypt

Estonia

Finland

France

Georgia

Germany

Greece

Hungary

Iceland

Ireland

Isle of Man

Israel

Italy

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Monaco

Netherlands

New Zealand

Norway

Poland

Portugal

Romania

Russia

San Marino

Slovakia

Slovenia

Spain

Sweden

Switzerland

Turkey

Ukraine

United Kingdom

United State of America

Our system is unable to accept International Driver’s Permits/ Licenses.

Car wash locations

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.

Can I purchase a new CityBee subscription plan if I use up my current one before these 30 days expire?

Starting the electric car

Toyota Yaris

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package. Learn more in the app.

The price of this journey would be

0€

Trip start fee of 0.44€ is included in the price calculation.

1 minute

0.14€

1 hour

6.19€

1 day

22.99€

km

0.29€

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Air conditioning

USB

Frequently Asked Questions

Drive

Where can I find car documents?

How does the radio work?

How to switch gears?

How to turn on the lights?

How to start engine?

How to start engine?

The car is started by putting the key in the ignition and turning it clockwise. After starting the engine, only the electrical engine starts, so there is no engine sound and the “EV” indicator is on in the dashboard. After pressing the accelerator, the petrol engine starts and you can hear the engine sound. IMPORTANT: The car is a hybrid, so it starts EXTREMELY silently.

Fuel

How to refuel?

The gas tank is opened by lifting a switch to the left of the driver’s seat, then the tank cap is screwed off. The gas tank is on the left side. The fuel type is indicated on the sticker that is on the cover for the gas tank, the sun visor, and in the vehicle registration certificate, found in the car’s glovebox. You can fill up at any Circle K station. You will find the fuel card in the visor and the PIN code is on the card. Pay with that card and keep driving 🙂

Everything you need is CityBee app!

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